Customer Service Representative
Resume:
Katina Murphy
Sheboygan, WI *****
**********@*****.***
Energetic and results-driven individual eager to bring significant administrative skills to a dynamic work environment. Focused on promoting business growth by providing superior value and service. I am ambitious and hard-working with excellent organization, communication, and relationship-building skills.
Authorized to work in the US for any employer
Work Experience
Contractor
Aston Carter - Madison, WI
May 2022 to Present
Senior Assistant Customer Support
Gainwell Technologies LLC - Madison, WI
• Answer questions regarding health insurance for providers regarding member enrollment and other coverage related info including claims disposition, Prior Authorization initiation and status review for the state of Wisconsin Medical Assistance program
• Assist providers in researching provider enrollment and eligibility questions as well as, billing rules and restrictions
• Identify, prioritize and resolve some issues independently, and escalate more complex questions or issues appropriately
• Complies with contract requirements, business unit rules and related and legal regulations
• Ability to manage tasks and assignments without detailed direction
• Record detailed notes, timely documentation and follow up as needed on each call
• Participates productively as a member of a team
Customer Service Representative (Remote)
Colony Brands, Inc. - Monroe, WI
November 2019 to May 2022
• Effectively managed a high-volume of inbound customer calls and online orders.
• Navigated multiple software platforms effectively in order to provide fast, efficient service to customers and other depts.
• Addressed a variety of customer inquiries including order entry, checking inventory, tracking shipments, and answering questions about products.
• Resolved customer complaints with empathy and professionalism.
• Responsible for securely processing sensative information including social security #'s and credit card info.
Customer Service Representative
Highland Ventures - Sheboygan, WI
November 2019 to November 2020
• Courteously greet customers and efficiently process account set-up, retail & sales transactions
• Provide information and answer questions about discounts and offers
• Responsible for opening/closing procedures and balancing drawer at beginning and end of each shift
• Assemble in-store promotional displays and stock/re-stock movies
• Assist store manager with inventory tracking, inventory audits, and social media promotions and campaigns
• Performs other duties as assigned by management
Shift Leader
Kilian Management Services - Sheboygan, WI
January 2019 to November 2019
• Food Safety & Quality Food Production
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Training and Managing Crew
• Exceptional Customer Service
• Safety and Security
Crew
Kilian Management Services - Sheboygan, WI
November 2017 to January 2019
• Food Prep
• Cook in Grill, fry, and bakery areas
• Customer service & POS cashier
• Drive thru
• General cleaning and sanitation
Front Desk Clerk/Night Auditor
Days Inn
April 2016 to June 2017
Responsible for receiving payments, reviewing accounts of the guests at check out, as well as balancing and closing out all accounts each day.
● Welcome, register, and assign rooms and issue room cards to the guests.
● Answer any questions and provide information about services available in the hotel and in the community.
● Cleaning, organizing and work with housekeeping to ensure laundry is completed daily. Customer Relations Manager
Van Horn Dodge
October 2010 to December 2012
• Supervised customer service and receptionist staff including scheduling, attendance records and conflict resolution.
• Additional responsibilities included assisting customers, sales and finance staff during sales process, collecting required bank documents to ensure deals were funded in timely manner.
• Created several Social Media campaigns on Facebook and Google + that resulted in a 150% increase in web traffic.
• Sales call screening for quality assurance purposes. General office support including scheduling service appointments.
• Worked with parts and service department to ensure timely resolution of post-sales issues. Education
Associates in Accounting and Business Administration in Accounting and Business Administration
Monroe College - New Rochelle, NY
1998
Bachelors of Arts in Business Management in Business Management Lakeland College - Sheboygan, WI
Skills
• Accounts Payable
• Accounting Software
• General Ledger Accounting
• Accounts Receivable
• Microsoft Excel
• Office experience
• Cash handling
• Microsoft Word
• Microsoft Outlook
• Journal Entries
• Bank Reconciliation
• QuickBooks
• Balance Sheet Reconciliation
• Account Reconciliation
• Office Management
• Data Entry
• Account management
• CRM software
• Social media management
• Windows
• Payroll
• Customer service (10+ years)
• Medical Terminology
Assessments
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Customer Focus & Orientation — Expert
July 2020
Responding to customer situations with sensitivity Full results: Expert
Retail Customer Service — Proficient
June 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Medical Receptionist Skills — Expert
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Accounting Skills: Bookkeeping — Expert
July 2020
Calculating and determining the accuracy of financial data Full results: Expert
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Highly Proficient
September 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Expert
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Customer focused
Organized, dependable, and flexible
Experience in high volume call centers, retail and food service Dedicated team player committed to providing high-quality support to all organizational levels Proficient in Microsoft Word, Excel, Outlook, PowerPoint Experience with POS systems
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