Oretha Houston

South Hill, VA *****

adt47h@r.postjobfree.com

+1-434-***-****

Seeking employment in a professional environment, which will utilize my customer service skills. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

DHL Supply Chain - Union City, GA

January 2019 to September 2022

• Provided excellent customer service to customers and generate sales.

• Prepare orders for customers on the system.

• Provide transit information to the customer.

• Maintain accurate customer records and keep updated account information.

• Received over 100 Inbound calls on a daily basis.

• Made outbound calls, text, email to customers daily. Customer Service Representative

Geodis - McDonough, GA

July 2016 to January 2019

Check orders on the system.

• Prepare orders to be picked, generate sales.

• Set orders in RF guns for pickers.

• Process order once completed.

• Contact ground services for pickup of orders.

• Advise customers of the order status.

• Complete Order Management.

• Received Inbound calls on a daily basis.

Customer Service Representative

Deming Law Firm - Norcross, GA

May 2015 to June 2016

Answer an average of 50 - 80 calls daily.

• Open files for clients & set phone appointments.

• Check membership and all data.

• Take messages and email attorneys for clients.

• Locate attorney's for live emergency calls.

• Received Inbound calls on a daily basis.

Quality Control

O'Reilly Auto Parts - Forest Park, GA

February 2013 to April 2015

- Quality Assurance Materials Handler

● Processed and maintained products in DC.

● Perform a cycle count within the Quality Assurance team.

● All cycle counts have to be accurately checked on a timely and daily basis.

● Confirming all inventory is accurate

● Being a support for other departments within the distribution center.

● All Data is sent to headquarters.

Benefits Administrative - Customer Service Call Center Delta Dental - Alpharetta, GA

September 2010 to January 2013

• Heavy call volume retrieved over 100 calls a day

• Met and maintained daily production standards

• Acts as the company primary point of communication in the contact center.

• Provided excellent customer service to Members and Dental providers by giving them information in regards to basic eligibility, benefits, and claims status.

• Researched and responded by telephone, electronic claims or written inquiries.

• Forwarded specific inquires as directed for priority resolution.

• Documented each call that was received into proper system location.

• Received Inbound calls on a daily basis.

Customer Service Representative

GA Tech Hotel & Conference Center - Atlanta, GA

March 2005 to August 2010

Heavy call volume

● Answer all calls from guest

● Book reservations for business clients

● Take payments over the phone and face to face

● Received and faxed documents for guest

ATM Debit Card Fraud / Customer Service

Bank Of America - Atlanta, GA

June 2002 to February 2005

Heavy call volume retrieved over 350 calls a day

● Met all daily production standards

● Documented all calls received into proper locations

● Call center environment, assisting customers with their debit cards, monitoring customers cards

● Placed cards on security hold for possible fraud

● If fraud was confirmed on bank card then a claim was filed Customer Service Call Center Team Lead

Warranty Corporation Of America - Norcross, GA

August 1997 to April 2002

Assisted customers with their telephone service for various states

● Answered all escalated calls from representative's and completed daily report Education

York College - Queens, NY

Skills

• Very confident speaker, able to effectively capture the attention of customers. Work very well individually or as a team player, detailed oriented and self motivated.

• Quality Assurance

• Cold Calling

• Order Management System

• Materials Handling

• Oracle

• Quality Control

• Customer service

• Customer support

• Requirements Gathering

Assessments

Customer focus & orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Workplace English — Highly Proficient

March 2020

Understanding spoken and written English in work situations. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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