Administrative Assistant Service Representative
Resume:
Carolyn “Rhonda” Burroughs Cumming, GA *****
*****************@*****.***
To obtain a position in an Administrative Team Support role where my skills as an Administrative Assistant may be utilized.
Work Experience
Tennessee Express
Dispatch Assistant / Administrative Assistant
June 2021 – October 2022
Set up new customers, pickup or delivery locations
Complete new setup packets for customers
Forward paperwork including information on the company and insurance certificate
Using Omnitracs, set up locations/landmarks for tracking purposes
Review and confirm rate confirmations
Entering new loads into Prophsey software
Assign drivers accordingly
Communicate with drivers regarding next load via email
Enter check calls for each load for tracking purposes
Complete loads as they were finished once receiving the Bill of Laden
Enter pay for the drivers
Figure Fuelcharge amounts if required
Kept a running list of each driver with miles traveled each week
Entered invoices into Quickbooks
Customer Service Representative NCP Group - Cumming, GA September 2020 - December 2020
●Answered calls from customers requesting status on their property claim and assign to the appropriate person if needed
●Download and attach photos and documents to the claim file
●Distribute documents to insurance agencies for their approval ● Print and mail final documents to the insured
Nurse Scheduler \ Administrative Assistant
Parkside Ellijay – Ellijay, GA
December 2018 to September 2020
●Responsible for formatting a 4 week schedule for all nurses and CNAs ensuring there are the correct amount of employees on each shift for appropriate resident coverage
●Complete Daily Assignment Sheets for employee placement
●Figure Patient Per Diem each morning
●Use the scheduling program to place employees in correct assignments
●Mailing letters and setting up appointments for Care Plan Meetings with families and Care Plan Team
●Maintain a Quality Improvement board for employees
●All typing for the Administrative Team, including but not limited to letters, memos and charts
●Enter in data for various monthly reports such as My Innerview
●Taking paperwork to doctor offices and samples to the lab at Piedmont Mountainside Hospital for processing
●All Microsoft Office programs and all office equipment
●Customer Service for residents and families
●Transcription from physicians for resident charts
●Any other duties as asked
Business Office Specialist
Tugaloo Home Health – Blairsville, GA
August 2018 to December 2018
●Review of Workflow in Homecare Home Base o Complete each task such as scheduling requested appointments; requested evaluation; rescheduling appointments; process missed visits; verify supervisory visits and recertification visits
oPrint Patient Instruction Reports to be delivered to the patients o Inform / fax physicians of missed visits
oInform / fax physicians Discharge or Transfer summaries
●Preview and print various reports o Agent summary report and verify with each clinician o Hospital Hold Report – call and verify patients is still an inpatient status o Fax Report – Refax and failed faxes o Client Schedule Report – Follow up with clinician status of patients o Schedule Request Report – Review and schedule any appointments available and check for authorization
●Checking workflow throughout the day for any new tasks
●Faxing from Forcura
●Setting up Cases for any information that has been faxed into the office
●Entering new patients with all demographics and clinical information
●Maintaining Lab Result spreadsheet
●Maintaining the weekend on call calendar
●Any other duties as asked
Administrative Assistant \ Purchasing Agent
Gilmer Nursing Home \ Parkside Ellijay - Ellijay, GA
June 2003 to July 2018
• Set up all assessments both Medicare A and OBRA. Responsible for section A on all MDSs. Submits all assessments to state, corrects any errors and monitors Casper Report
•Set up and advise of various meetings
•Weekly Medicaid and Medicare A assessment schedules
•All Microsoft Office programs and all office equipment
•Customer Service for residents and families
•Mailing letters and setting up appointments for Care Plan Meetings with families and Care Plan Team
•Maintain a Quality Improvement board for employees
•All typing for the Administrative Team, including but not limited to letters, memos and charts
•Enter in data for various monthly reports such as My Innerview
•Familiar with various application processes
•Gather various reports for State Surveys
•Any other duties as asked
Customer Service Representative / Order Desk
Blue Ridge Industries - Ellijay, GA
May 1993 to June 2003
Responsible for the Midwest territory for carpet orders, maintained contact with customer to ensure accuracy of orders and delivery in adequate time. Backup person for the shipping clerk and credit department clerk, if needed.
Office Secretary
Robert Westmoreland Insurance Agency - Ellijay, GA
May 1990 to May 1993
•First contact for all customers entering the office
•Received payments from customer and prepared mailings to the home office
•General office work including typing and all office equipment
Education Diploma in General
Gilmer High School - Ellijay, GA 1987
References:
●Janice Hobbs, LPN, 770-***-****, Former Co-Worker
●Chrisse Ralston, RN, 706-***-****, Former Supervisor
●Mary Beth Ralston, Human Resources, 706-***-****
● Paula Bearden, LPN, 706-***-****, Former Co-Worker
Contact this candidate