Advertising Director Customer Service
Resume:
Rob Schneider Jr.
St. Charles, MO 63301
*******@***.***
Objective: To advance to a more challenging position encompassing greater responsibility utilizing current skill sets and attributes and learning new responsibilities.
Additional Qualifications: Understanding of legal contracts, insurance, strong computer and electronics knowledge. Previous experience with advertising, computer hardware and software design and management.
Experience:
Citibank, N.A. – O’Fallon, MO
August 2013 -Current – Service Process Coordinator
Responsible for researching and drafting Lost Note Affidavits if criteria met. Review and verify lien releases from vendor before signing and releasing. Have signing authority for Citibank and CitiMortgage, Inc. Sign lien releases unless VP signature is required. Also review and approve release of liens and draft Satisfactions/Releases after reviewing for approval.
Enterprise Holdings – St. John, MO
June 2012 – July 2013 –Account Manager
Manage insurance rentals for Nationwide Insurance auto claims going through their Preferred Shop program. Managed shops in particular region (west coast) and played liason role between Nationwide, Enterprise Rental and the shop in completing repairs on time and charging rentals accordingly to shops or customers as needed. Work with Nationwide Claims managers as well as body shop managers for rental extensions. Authorized to research and grant rental days for part delays, sublet work delays, tow delays and customer service days and empowered with allowance days to help close rentals more quickly that fall within certain guidelines.
Fireman’s Fund Insurance Co. – O’Fallon, MO
October 2005-2012 – Property Claims Adjuster
Fastpath property adjuster for commercial and personal lines insurance claims, including farm and ranch. Dedicated assistant and adjuster for photography and computer claims with the Entertainment Division for three years with high regard, handle claims requiring independent adjusters. Originally dedicated on high net worth personal lines insurance claims. Subject matter expert for rollout of Filenet storage system, created and conducted training sessions for computer and photography losses.
CitiMortgage, Inc. O'Fallon, MO
May 2001 – May 2005 – Client Relations Specialist
VIP Customer Service Team. Received inbound calls from customers concerning their mortgages. Provided explanation of loan documents and escrow. Known for being able to explain concept of escrow to anyone in about one minute. Initiated research for taxes. Assisted customers with details regarding escrow, taxes and insurance. Became a PMI (Private Mortgage Insurance) Specialist and Special Loans Representative in the last two years, specializing in Adjustable Rate Mortgages, Bridge Loans and other specialty loans. Authorized to move money, change escrow lines and re-calculate escrow payments with proper documentation.
Worldcom Weldon Springs, MO
March 2000 – May 2001 – Technical Support Specialist/Level 1
National Customer Service Center. Took inbound calls for National Long Distance Business Customers, first-level troubleshooting of circuits and opened trouble tickets for circuits and trunk lines needing service. Perform testing of circuits and lines to verify activity performed Level 1 diagnostic and repair with the ability to re-route circuits to continue service in many cases. Acted as a liason for local Bell technicians, setting up testing and reaching our technicians. Trained as provisioner for circuit design. Worked in MACD (Moves, Adds, Changes and Deletes) until released working in a department which specialized in large transactions for businesses, involved detail oriented work, ability to prioritize needs and handle system environments for all databases of Worldcom/MCI
Central Cellular & Paging/Central Service Co. Olivette, MO
November 1998 – November 1999 – Advertising Director
Advertising Director for two businesses, cellular phone and pager retail chain and an automotive aftermarket company specializing in servicing new car dealers and wholesale parts supply in the Midwest. Responsible for writing, layout placement and production of all print radio and television advertising for cellular division as well as planning and execution of business to business campaigns for the automotive wholesale division. Also created advertising to create retail consumer traffic for the automotive side. Worked with cellular store managers and vendors to create new promotions, improve displays and implement new sales tactics.
Education
Vocational – Computer Programming
Bryan Institute – June 1986
3.4
St. Louis Community College – Advertising/Public Relations
June 1991
GPA: 3.8
Additional Info: Production and sale of documentary film I wrote and produced on Celiac’s disease for national audience. Knowledgeable in computers, servers, Apple and PC platforms, databases, knowledge of Cisco systems, desktop publishing and photography, published writer (non-advertising related), management skills and a self-starter.
REFERENCES UPON REQUEST
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