Shweta Kapoor

***** ******* *******, *******, ********** 94536

Contact: +1-510-***-****

Email: adt45b@r.postjobfree.com

LinkedIn Profile: linkedin.com/in/shweta-kapoor-26633a3b PROFESSIONAL SUMMERY:

A competent and dynamic professional with over 10+ Years’ of experience in Several Fields of Sales & Marketing, Corporate Sales, Inside Sales, Vender Management, Customer Service and hiring & recruitment. Worked with reputed organizations in Media & BPO Industry and Specialize in Tele Sales (Outbound/Inbound), field Sales & designing Sales Strategy. Result Oriented & Self-Motivated professional with Zeal to get things right through Planning and Innovative idea Implementation. Simply a go getter. WORK EXPERIENCE:

Current Employer:

GT Solusn – (Nov’ 19 – Present)

Sr. Talent & Acquisition Consultant (Work from Home) Role and Responsibilities:

• Networking with potential hires and generating business through professional groups, social media search, job posting websites, email marketing, follow-up calls, referrals and cold calling.

• Build Long-term relationships with clients by providing quality candidates within the time limit.

• Recognize and strive to meet client’s hiring needs.

• Create and implement recruiting strategies.

• Create and post job advertisements on various portals.

• Search for potential candidates using hiring databases and social media.

• Assess applications and resumes.

• Conduct initial phone screens to create shortlists of qualified candidates.

• Match applicants to job positions.

• Interview candidates on phone for a wide range of roles (Junior, middle and senior)

• Track hiring metrics include time-to-hire, time-to-fill, and source of hire.

• Design and measure the results of candidate experience surveys.

• Train and advise hiring recruiters on interviewing techniques and assessment methods.

• Follow-up with the candidates throughout the hiring process.

• Maintain a database of potential candidates for future job openings

• Establish recruiting requirements by studying organization plans and objectives and speaking to the management to discuss needs.

• Evaluate applicants by discussing job requirements and applicant qualifications with hiring authorities and interviewing applicants on a consistent set of qualifications.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal network, and participating in professional organizations. Previous Work Experience:

Nexbrands Inc. (Gurgaon) - (Apr’19 – Oct’ 19)

Sr. Key Account Manager – National Corporate Sales Branding & PR Role and Responsibilities:

• Sales & Revenue generation through national corporate clients for broadcasting (TV show Brand Vision on Times Now, CNBC Awaaz. Republic TV) and On-ground National PR activities for Brand Vision.

• Product selling by establishing contact and developing relationships with prospects recommending solutions.

• Maintaining relationships with clients by providing support, information and guidance; researching and recommending profit and service improvements.

• Preparing reports by collecting, analyzing and summarizing information.

• Devising new and original strategies and techniques necessary for achieving the sales targets. Infomedia18, Network18 Media and Publishing Ltd., Askme.com (Ahmedabad) – (Aug’11 - Jan’15) Regional Tele-Sales Centre Manager – Gujarat, MP & AP Role and Responsibilities:

• Sales & Revenue thru leads generated by appointed Call Centres with total manpower of 200+ agents based out of Gujarat, MP & AP locations.

• Ensuring Call Centre operations are operating as per contract defined SLAs.

• Managing Ad Sales for Gujarat / MP & AP for Advertising products of Network18: TV advertising CNBC Awaaz & IBN7, Infomedia18: Yellow Pages, Exhibition stalls and catalogue, Askme.com: Online Portals, email marketing.

• Visiting high value clients along with the Business Development team for presentation and converting lead into final sale.

• Mystery clients visit to check the quality of leads generation of the team for quality check & improvement.

• Ensuring Revenue Generation by business extraction thru New clients via tele-marketing in Gujarat / MP & AP Region.

• Ensuring Smooth Relations between Tele-Sales & Field Sales team for Enhanced Revenue Generation.

• Analyzing market potential thru data mining via various sources - Online, Television, Newspapers & hoardings.

• Monitoring daily MIS and HO reporting.

• Maintaining inter departmental relationship for smooth and effective operations.

• Launching and managing incentive programs leading to enhanced team performance.

• Conducting Product, Sales & Telephonic skills training sessions for team thru Self & Sales Managers Achievements:

• Rewarded Top Gun for Top slot achievement in Call Centre business growth consistently for 6 months.

• Best Tele Sales Centre Performance Award (Nationally) – Jan’14.

• 96% target achieved within first month of joining (Aug'11)

• Awarded with Prestigious Top Regional Tele Sales Head, three times in a row from Oct'11 - Dec'11

• Cracked 31 clients from Exhibition Data between Dec'11-Mar'12. with Doshi Trading Co. being the single biggest contribution worth Rs 600k.

• Supported local business manager in cracking big corporate client "Super Nova Engineers" worth Rs 360k within first 3 months of joining (thru regular visits at customer premise)

• The only manager to have a team achieving Exhibition lead generation v/s conversion target thru close monitoring & training in Dec'11.

• Overall achievement stood at 158% vs. target - all time high in a month ever achieved by a team across India.

• Recognized with numerous team and individual excellence awards.

• Awarded for paperless Office: End-to-End TME process migration from Paper to Sophisticated Computerized resulting in High Process / Team Productivity.

• Managed Accidental Attrition: Tactfully handle TME (tele-marketing executives) attrition & took charge of the situation in minimal performance impact in Feb'12 & Mar'12. Managed Accidental Attrition: Tactfully handle TME (tele-marketing executives) attrition & took charge of the situation in minimal performance impact in Feb'12 & Mar'12. GENPACT (Gurgaon) – (Oct’03 – Oct’07)

Process Developer – Customer Care (GECFA)

Role and Responsibilities:

• Heading a project "Next-Gen" this involves migration from traditional software to an advanced version for productivity improvement.

• Monitoring & analyzing day-to-day SLA & KPI target meet.

• Completing team appraisals and giving feedback for their professional and personal growth.

• Enhancement of relationship value with existing customers, conceptualize & roll out process streamlining & productivity improvement initiatives for business profit increment.

• An Expert in various financial products of Credit Cards provided by GE Money to its customers all over Australia.

• Training team members and imparting process knowledge for better customer satisfaction through better query resolution skills.

• Working on escalated queries and resolving issues faced by customers of GE Money.

• Keeping close watch on the resolution of Customer Queries to make sure that they are accurately resolved.

• Liaise with Business (GE Money) in Australia for Business Development and New Policy Implementations for process improvement

• Developing and Maintaining various databases and MIS for monthly reporting to Management Leadership in India and to regional headquarters in Australia GE Money (GECFA)

• Closely monitoring the local Credit Card Business and other operation units to get the agreed TAT (Turn around time) established by GE Money and improve it further.

• Control and monitor process quality to ensure it is compliant with GE norms.

• Taking extensive care of customer accounts and working on their issues to get the resolution at the earliest.

• Keeping close watch on Market Trends for company growth and new market development for GE Money.

• Identify process improvement areas through application of Lean for better CSAT and business benefit.

• Identify training need and developmental areas of team for personal and process development. Achievements:

• Attended 6 months Management Training Program as a part of Management Trainee Assessment.

• Consistent Performance, Process Improvement & Display of GE values resulted to Promotion as Assistant Manager.

• Winner of the 'Best Individual Display of Teamwork'.

• Recognition for the maximum number of Customer Problem Resolution with Best Solution Provided.

• Best VOC (Voice of Customer) award winner for customer problem resolution.

• Recognized and Awarded by VP and Head of operations GE Money for achieving and maintaining Six Sigma Quality benchmark in Customer Problem Resolution.

• Winner of the 'Best Individual' Award-2005.

• Recognized and Awarded by Manager Operations for successfully streamlining the Credit Refund Process in India.

• Awarded Lean (5S) certification from GENPACT.

• Cleared basic Six Sigma Certification Program (DMAIC Technology).

• Soft Skill certification from GECIS.

• Won Gold and Silver awards for exemplary performance leading to operational excellence. Jindal Intellicom Pvt. Ltd. (New Delhi) - (Jan’03 – Oct’03) Sr. Team Member – Customer Care T- Mobile & Orange Telecom Role and Responsibilities:

• Handling customers of T-Mobile & Orange Telecom with extra care and responsibility.

• Verify Telephonic sales

• Take critical supervisory sales calls.

• Team handling in absence of Team Leader.

Achievements:

• Won Employee of the month award three times consecutively for extraordinary performance.

• Handling escalated customer and team queries.

• Was authorized to handle team in absence of Team Leader.

• Authorized to take Supervisory and escalated calls

• Generation of MIS reports for Management decisions.

• Handling team queries being a process expert.

Rana’s Institute Of Foreign Languages (Haridwar) - (May’01 – Jan’02) Voice & Accent Trainer

Role and Responsibilities:

• Conducting Voice & Accent and Personality Development Classes.

• Conducting Personality Development classes

• Conducting Voice & Accent Training classes.

• Preparation of training material for language sessions. Software Exposure:

O.S. Windows-XP/2000 Professional

Packages Oracle, SAP, CICSP30, PCICS, e-CRM, Outlook, Lotus Notes, MS-OFFICE Educational & Professional Development:

• Advance Digital Media & Marketing course from Digiperform Dwarka, New Delhi.

• Bachelor of Arts from Kumaun University.

• Senior Secondary from Adams Girls-Inter College, Almora.

• High School from Adams Girls-Inter College, Almora.

• Computer Application Course (CCA) from CCIS Almora.

• Textile Designing One Year diploma from O.N.G.C, Dehradun. Professional Trainings & Certifications:

• DMAIC/Six Sigma Technology certification from GECIS

• LEAN certification from GECIS

• Soft Skill certification from GECIS

• Voice & Accent training from GECIS

• Time Management training from Genpact

• Management program from Genpact

Personal Details:

Date of Birth: August 6th, 1980

Gender: Female

Nationality: Indian

Language known: Hindi, English & Punjabi

Permanent Address: 36098 McKeown Terrace, Fremont, California 94536 Declaration: I hereby declare that the information furnished above is true to the best of my knowledge. Date: Place:

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