Laquinta Mason

PROFESSIONAL PROFILE

Dedicated Network IT Support Technician with comprehensive IT, customer service and information technology experience. Demonstrated success in business upgrade and migration processes. Self-starter, who is willing to learn new procedures to improve processes,

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Technical Skills

Systems: Windows 95/NT/2000/XP/Windows7, Windows 8, & Windows 10

Databases: Access Database, Sequel Server Databases

Languages: SQL

Software: Office 365, Office 2007 -2013, TEAMS, Adobe Pro, SCCM, Cisco Anyconnect, & Ivanti

Hardware: PC’s install, Configure Switches, UPS, Hubs, Routers, Scanners, & Printers

Training: ISO2001, ISO2002, and ISMS

Current Certifications CompTIA A+ Network Tech

Previous CERTIFICATIONS

CCENT

CCNA

CEH

CHFI

Dell Notebooks, Networking, Equal Logic, Desktops, Dispatch Policies & procedures, Chromebook, Alienware, PowerEdge Cloud, Printers Ruggedized, Servers, and Storage Certified

PROFESSIONAL EXPERIENCE

IT Support Specialist (T2)

Affordable Care, LLC

Ensure the branch practice office systems, software and x ray equipment is up to date and operational

Provide all levels of desktop support

Password reset

Software install

Hardware Replacements

Troubleshooting Technology and Hardware Issues

Scheduling Install and replacements with clients.

IT Support Specialist Sept 2015 – Nov 2021

AOC – Raleigh, NC

Ensure the stable operation of computer system, software systems, scientific software, scientific lab equipment and network integration systems.

Provide all levels of desktop support for Windows operating systems

Image and encrypt desktop & laptop systems

Assist users in configuring Crashplan Pro to back up their systems.

Perform hardware and software installations, configurations and upgrades.

Identifying issues, diagnosing problems and implementing a resolution

Provided recommendations for hardware and software configurations

Train users on desktop applications

Setup new user accounts and add computers and printers to network

PC Support Technician Sept 2014 – September 2015

SAIC – Durham, NC

Ensure the stable operation of computer system, software systems, scientific software, scientific lab equipment and network integration systems.

Provide all levels of desktop support for Windows operating systems

Image and encrypt desktop & laptop systems

Assist users in configuring Crashplan Pro to back up their systems.

Perform hardware and software installations, configurations and upgrades.

Identifying issues, diagnosing problems and implementing a resolution

Provided recommendations for hardware and software configurations

Train users on desktop applications

Setup new user accounts and add computers and printers to network

System Support Technician April 2011 –Sept 2014

Acroprint – Raleigh, NC

Ensure the stable operation of time clock hardware, software systems and network integration. Provide professional leadership and training for customers and associates.

Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.

Advise customer about or perform maintenance of software system.

Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.

Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems. Direct software programming and development of documentation.

Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Confer with data processing or project managers to obtain information on limitations or capabilities for data processing projects.

Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance. Coordinate installation of software system. Prepare reports or correspondence concerning project specifications, activities, or status.

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems and enter commands and observe system functioning to verify correct operations and detect errors.

B2B Account Manager June 2010 – April 2011

Tigerdirect - Raleigh, NC

Performed management of existing accounts and generate new business customers.

Maintained and grew accounts, by communicating with client managers on weekly basis and increasing client’s purchasing volume.

Monitored the progress of account development, by recommending new products, and services that helped improve organizations network architecture.

Worked with clients to understand their business issues and provide solutions.

Marketing Rep / PC Repair Coastal Com - Myrtle Beach, SC February 2009 – February 2010

Generated new customers and upgrading existing services.

Processed new client DSL upgrades

Processed DSL registration

Repaired PC, install memory, replace hard drives, troubleshoot software issues

Performed software updates

Repaired older systems

Sales and Services Specialist January 2006 – July 2008

Bank of America Myrtle Beach SC

Performed maintenance on existing customer and generating new accounts that includes:

Processed client transactions

Setup new client accounts

Trained clients on bank software and products

Worked with management to develop different ways to sell bank products

MILITARY SERVICE

United States Navy 1993-1997

EDUCATION

Master of Science, Information Security and Assurance 06/2014

Western Governors University Salt Lake City, UT

Bachelor of Science in Computer Networking Kaplan University 12/2010

121 Telesto Circle

Garner, NC 27529

919-***-****

adt44y@r.postjobfree.com

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