Keeaira Hall

Healthcare Professional

Milwaukee, WI 53218

adt44k@r.postjobfree.com

+1-414-***-****

Extremely skilled Healthcare professional. Prepared to enhance experience in the medical field. Skilled in providing professional and competent patient care. A healthcare professional who remains calm and effective in extremely difficult and stressful situations, with an equally strong belief in the importance of patient relationships and support in patient care. To continue advancement in my professional career in medical services by providing outstanding patient experiences and assistance. With aspirations of growing with a company and enhancing my healthcare skills. Authorized to work in the US for any employer.

Authorized to work in the US for any employer

Work Experience

Reproductive Health Assistant - Phlebotomist

Planned Parenthood - Milwaukee, WI

August 2021 to Present

• Greet patients, answer phones, refer calls, make appointments.

• Prepare and assemble charts, checking for completeness, errors, signature and appropriate assembly.

• Process lab results. Maintain patient records. Access client finances, which may include verifying insurance, health plan authorization and Title 19 cards; collect fees per agency guidelines; complete appropriate forms and obtain signatures per agency policy.

• Complete related financial / statistical paperwork for clients.

• Copy / transfer charts as needed. Request medical records as needed. Refer medical complaints / questions.

• Monitor clinic flow. Input and update computer patient data information.

• Obtain medical history, interview and educate clients ensuring informed consent.

• Handle difficult counseling situations with clients on such subjects as rape, STIs, risks of sexual activity for early teens, and late abortions.

• Perform basic lab work (Hgb, pregnancy tests, urine dipsticks, Rh testing, etc.).

• Package specimens for outside lab tests, record lab results and sort out normal/abnormal test results to distribute to appropriate staff members in a timely fashion.

• Obtain vital signs (blood pressure, height, weight, hgb, etc.).

• Accompany clients during procedures, as necessary.

• Clean and sterilize equipment.

• Perform venipuncture and IM injections, as necessary.

• Perform pregnancy testing and education. Obtains medical history, interviews and educates clients ensuring informed consent.

• Performs options and abortion education per agency protocol, making appointments/refers for follow- up medical services.

• One significant administrative program, such as: • Follow-up of abnormal test results. • Ordering and inventory maintenance (forms, medical equipment).

• Establishing on-going referral and information sharing relationships with other providers and social service agencies within the center's community

• HIV counseling program / HIV CTS training.

• Comply with infection control, safety and emergency

• Create & maintain medical documentation in an EHR system in compliance with EHR policies and procedures.

• Perform clerical and administrative duties, such as bookkeeping and follow-up (i.e. medical records, etc.), as required.

• Stock exam and interview rooms. Follow inventory control policies and assist in monthly inventory, as needed.

• Display initiative in maintaining a neat and tidy appearance in all areas of clinic, including office cleaning as needed.

• Prepare center for opening and secure for closing, as required.

• OTHER DUTIES and ABILITIES: • Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocol, referral procedures, and all Planned Parenthood programs.

• Assist initial training of new staff and volunteers by demonstration of techniques and procedures and by observation.

• Perform other duties as may be assigned by the Clinic Manager. These may include occasionally needed specialized services such as services for developmentally disabled clients and specialized patient education programs.

Phlebotomy Technician

St. Francis Hospital - Milwaukee, WI

September 2020 to September 2021

• Draw and collect blood samples according to policy. Receive, centrifuge, accession, process and transport specimens. Verifies all related records.

• Works pending lists, orders add-on tests, and resolves duplicate orders.

• Sets up instruments. Maintains, cleans, and sterilizes equipment and work area following safety, cleanliness, and infection control procedures.

• Performs clerical duties which may include answering phones, reviewing EKGs, collecting patient demographic data for patient registration, ordering tests, ABNs, data entry and filing.

• Performs verification of patient demographic info including post-venipuncture signature to verify tube labeling and information.

Retention Representative-Lead

Charter Communications Inc - Milwaukee, WI

May 2018 to June 2020

• Account & TPV Verification

• Strong Attention to detail.

• Data entry.

• Empathize with the customer to solve problems with effective persuasion skills.

• Effectively trouble-shoot technical problems.

• Work independently; highly motivated and paying high attention to detail.

• Communicate in a clear, professional manner to provide resolution to customers.

• Overcome objections to maintain customer relationship.

• Demonstrate a record of success in sales.

Administrative Assistant

City Of Milwaukee Tow Lot - Milwaukee, WI

June 2017 to May 2018

• Providing exceptional customer service to resolve all customer concerns regarding towed vehicle.

• Processing cash, check, and card payment transactions.

• Distribute and organized incoming/outgoing mail for City Tow Lot.

• Data entry.

• Researching relevant info on customers & accounts for towed vehicles.

• Updating existing customer information.

• Filing/photocopying documents to ensure accurate information to release vehicle.

• Verifying the accuracy of customer information.

• Entering accurate and detailed data information into computer systems using defined programs & systems.

• Other projects as needed to ensure the efficiency and organization of the office. Patient Service Representative

DentaQuest - Milwaukee, WI

August 2016 to June 2017

• Successful completion of the Patient Services Rep training program

• Read, interpret and analyze x-rays, models and requests for major dental services based on medical necessity, client coverage, provider participation and member eligibility, in accordance with contract language

• Provide member benefits and coverage for dental procedures

• Schedule dental appointments for members

• Change member dental office

• Verify member information and parent information via personal information Consistently meet productivity requirements Maintain audit score of 95% or greater

• Communicate and work effectively with co-workers and Leads to coordinate workload to ensure all work is completed daily

• Respond to follow-ups Provide customer service via the telephone to providers regarding clinical issues

• Other duties as assigned, Represent DentaQuest in a professional manner at all times

• Adhere to DentaQuest business processes Performs peer clinical reviews Production Assistant

Kangaroo Brands, Inc. - Milwaukee, WI

June 2014 to May 2016

• Maintains a clear understanding of the production schedule for each shift and how it influences the work to be done.

• Trains for and is prepared to support any position on the production line as needed.

• Observes the flow of the production line and identifies where help is needed stepping into any position to provide support or relieve for breaks.

• Communicates with associates routinely to assure that all are aware of the work to be completed, priorities for the day and any impending issues.

• Communicates routinely with Shift Supervisor providing feedback on the how the work is progressing and any impending issues or concerns.

• Participates in overseeing the quality of the products being baked as well as the effective running of the equipment.

• Assist Quality Assurance on all standards, regulations and laws regarding food safety and food quality as well as environmental safety.

• Remains current in training expectations of all positions on the production line.

• Sets personal goals for learning and growth.

• Keeps work environment clean, safe, and motivates others in doing the same. Education

High school diploma

Washington High School - Milwaukee, WI

June 2010 to June 2014

Skills

• Administrative Experience

• Microsoft Outlook

• Office Management

• Medical Terminology

• Phlebotomy

• Venipuncture Experience

• Patient Care

• Microsoft Office

• Microsoft Word

• Microsoft Powerpoint

• Teamwork

• Problem Resolution

• Regulatory Compliance

• Customer Relationship Management

• Behavioral Health

• CPR(AED)

• First Aid

• Telecommunications

• Specimen Collection / Processing

• Vital Signs Experience

• Decision making Skills

• Patience

• Database Management

• Quality Assurance

• Medical Scheduling

• Medical Records

• Customer Service

• Laboratory Experience

• Medical Office Experience

• Experience Administering Injections

• Leadership

• Quality control

Certifications and Licenses

AED Certification

Certified Phlebotomy Technician

First Aid Certification

CPR Certification

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