PRISCILLA MOLINA

**** ***** ***, ********** ** **538 · 773-***-****

adt442@r.postjobfree.com

Motivated and driven professional seeking an opportunity to leverage my passion for creating a positive, welcoming first impression with customers. Adaptable learner of new systems and processes. Seeking to apply and grow my banking knowledge to grow BMO Harris customer satisfaction and banking relationships. EXPERIENCE

NOVERMBER 2018 – MARCH 2021

CUSTOMER EXPERIENCE REPRESENTIVE, BMO HARRIS BANK

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.

• Welcomes and guides customers as they walk into the branch lobby and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.

• Meets customer transaction-based needs with seamless execution.

• Contributes to meeting branch business results and the customer experience.

• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.

• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest. JULY 2017 – DECEMBER 2018

GSA (SUPERVISORS ASSISTANT), TARGET

• Monitor the front of the store when the team lead is not on duty (cashiers, service desk, self checkout, and cart attendant)

• Preparing break schedules and assign tasks

• Assist guest by providing information and resolving their complaints, in person and over the phone.

• Assist cashiers by answering questions, approving supervisor overrides, and providing on the job training.

• Monitor checkout stations to ensure that they have the adequate cash available and that they are staffed appropriately.

• Control guest traffic at checkout lines to optimize efficiently. 2

EDUCATION

06 2005

GED, MORTON EAST H.S

SKILLS

• Personal Computer, Microsoft Office Suite,

Internet Research, and various Instant

Messaging applications. Problem solving, great

customer service and the ability to multitask in

a pressure filled environment. Deep knowledge

and technical proficiency gained through

business experience

• Bilingual Spanish speaking/writing

REFERENCES

AVAILABLE UPON REQUEST.

• Detail-Oriented

• Effective Communication

• Strong customer service skills

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