Service Representative Customer

Jenna E. Bailey

*** ********* **

Lavonia, GA ***53

Daytime: 904-***-****

Cell: 904-***-****

adt42g@r.postjobfree.com

Education: 1985-1989 La Plata High School La Plata, Maryland Earned a High School Diploma in 1989. I studied general academic classes. I was a member of the drama club and chorus. I attended the University of Georgia, Studied Paralegal, Child Psychology for Attorneys’ Court Cases in Divorce’s (What’s best for the child).

Professional Experience:

April 2021 to current:

PRT Staffing

Jefferson, GA

Staffing Coordinator:

As a Staffing coordinator I was responsible for:

Accomplished, integrity-driven Staffing Coordinator highly regarded for managing large- scale corporate initiatives to maximize revenue for industry leaders. A proven leader with strengths in communication, team leadership and cultivating business partnerships to successfully develop and execute effective strategies that achieve organizational goals. Proven ability to partner with management to improve employee productivity and retention rates. Strategic thinker, self-motivated professional able to manage several tasks and perform under pressure in fast-paced, deadline-focused environments. Developed, executed and continuously managed innovative sourcing strategies to create and maintain a steady pipeline of passive candidates for hard to fill positions Utilized Social Networking / Social Media Recruiting, database mining and advanced Internet search techniques to discover a hidden candidate pool Developed and implemented recruiting strategies and sourcing techniques to target and hire candidates, drive traffic to company careers page, advertise openings, evangelize company culture and broadcast corporate message.

Identified potential candidates using Boolean searches, user groups, social networking, candidate referrals, networking, web sourcing and utilizing our ATS. Collaborated with recruiting professionals and managers to schedule phone interviews, in-person meetings, and implement new employee orientations. Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.

Listened to the client/customer and analyzed the problem to offer a prompt resolution. This sustained client/customer loyalty and business. Maintained detailed records of billing through reconciliation processes. Ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies, filing, and scanning, while always guaranteeing top- level customer service.

Collaborated with peers on complex administrative projects to exceed all expectations and deliver projects on time.

Maintained calendar for coordinating schedules, arranging consultations and scheduling appointments.

Captured and entered confidential information into specific files and forms from recorded material.

Functioned as bookkeeper, posting all expenses, handled bank deposits, and reconciled all quarterly reports.

Recognized as a leader with strengths in project management, administration, marketing and business development.

Aug 2020 – April 2021:

Syfan Logistics,

Gainesville, GA

Logistics coordinator:

As a logistics coordinator I was responsible for:

preparing, routes and manages a company’s purchase orders. Their main duties include reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups and monitoring shipment costs and productivity processes. I also inputted all routing and trucking information in customer portals to ensure receipt of product from truck was at the correct temp and truck arrived within time frame of delivery.

Coordinating transportation providers to ensure prompt and proper movement of shipments

Responding to customer inquiries and referring clients to the proper channels Reviewing purchase orders and shipping documents to ensure accuracy Making special shipping arrangements as necessary

Tracking and fixing shipping errors

Preparing bills and invoices

Managing distribution and shipment budgets

Ensuring that the quality of all services provided meets the required standards Developing processes that make the supply chain more efficient and organized 2006-November 28,2019:

Tree of Life/KeHE Distributors,

Jacksonville, FL

I started in the credit department filling. There, I adjusted the filing system for easy lookup. I moved to A/R collections as an assistant. I looked up all missing documents for payment. I covered Publix, Winn Dixie portal, Safeway, Wal-Mart. Also, processed credits for all customers. Mass Market, Natural customers. Also, continued to help Mass Collections and Natural Collections locating paperwork to complete the transaction for payment.

2010: I moved to Account Support, this is where I learned about Authorized lists, Pricing, Address book, Promotions for communicating to our customers. I gained Safeway Deli and Wakefern for customers. When KeHE Distributors bought Tree of Life at conversion, I gain all the new Atlanta accounts called SE Carter Customers such as:

● Kroger

● HEB

● Central Market

● Safeway

● Publix

● Winn Dixie

● Southern Family Markets

● Mitchells

● Bi-Lo

● Piggle Wiggle

● Western Supermarket

● Assisted with Sweet Bay

● 2 months later I got another DC Kroger LHV

● 1 month later I got another DC Kroger SW

● 2 months later I got all Kroger’s from Romeoville

● I handle all Kroger’s in 4 DC’s

● I do all the communication for price changes, I maintain the authorized list, enter price changes and promotions in Kroger’s Portal

● Fill out forms for price changes

● I handle all comparisons for pricing.

● I breakdown the orders coming in and out for all the Kroger’s processing information per store order called the 894-895 report.

● I process cost quote forms for matching and maintaining pricing.

● I research invoices with credits make sure the sales rep have the right code on their paperwork.

● I send all file matches to upper management for review.

● I now have I have other National Accounts such as:

● Super Value. Entered Promotions. Chaining dates and adding and removing chains from the Promotion. Special projects for SV that may arise.

● Kroger my full National Account.

● HEB/Central Market – Portal Loading for Promotions and Pricing. Now my full account. Handling promotions and credits.

● Publix – Portal Loading for Promotions, also loading price changes. 2005-2006 Customer Service Representative: Allegiance Staffing, Jacksonville, FL I was responsible for all employees’ employment applications. Took all orders from clients and took care of all their needs.

Entered Payroll and cut checks for employees. Delivered checks to employees on work site.

2004-2005 Sales Representatives: Staffway, Inc. Tucker, GA I was responsible for making appointments with new clients and helping their companies with personnel. Within 4 months I gained 15 new Companies. I averaged 73,000.00 dollars made for Staffway. Created spread sheets to track new companies and employees who worked there. I averaged 1,500 hours per week, per employee. 2002 to 2003 Server: The Butcher Block, Monroe, GA I was employed as a Lead server. Shift server.

2002 to 2003 Server: The Sycamore Grill, Social Circle, GA I was employed as a Lead server. Shift server.

2000-2002 Processor/Customer Service Represent: Chase Manhattan Bank Duluth, GA.

As a processor I was responsible for paying homeowner insurance through homeowner’s escrow accounts. Within 6 months I was promoted to Customer Service Representative where I took calls from homeowners and helped solve escrow account problems. Also responsible for over- nighting insurance payments those processors may have overlooked. Also maintained insurance claims. 1994-1999 Store Setters: Marvin Hewett Enterprises Lawrenceville, GA I began working as a cashier at one of the many gas stations that were owned by the company. I was promoted various times, from assistant manager to store setter. I was responsible for daily monies, deposits, and general inventory. Controlled inventory

(i.e.: cigarettes, alcohol) scheduling, design and approval of promotional displays, hiring, training general employees and managers. As a store setter, I was responsible for stocking, setting cooler and calling new vendors to set up accounts (i.e.: Pepsi, Coke, Alcohol). I also trained all employees and managers. Once store is running, I would move on to another store or work at a store and resolve specific problems. My accomplishment with this company was: I designed a cooler system to which allows Employee’s to completely restock cooler in 10 minute’s time. Summary of Skills: Advanced Computer Skills

AS400/ROC system

85 words per minute alpha

Word Advanced

Excel Advanced

Spreadsheet analyst

Administrative Communications

Payroll submitting

Inventory control

Customer Service Support

Quotes for costs

Proposals and presentations

Excellent Organizational Skills

Data Entry Alpha 85 key strokes per minute no errors Advance excel formulas for key answers

Ten Key 10,000 key strokes per minute no errors

Accounts Receivable Researcher

Accounts Payable Researcher

Account Support National Accounts Center

Problem solving.

Earned Several Certificates of Courses Completed as follows: Total 29 (examples):

●Business Ethics for Management

●Making Decisions Ethically

●Working for your inner Boss Personal Accountability

●Strategies for Resolving Work place Conflicts

●Strategies for Persuading

●Improving Listening Skills

●Planning and Prioritizing your time

●Creating a Positive Attitude

●Strategic Thinking Skills

Objectives: Seeking a new career opportunity to broaden my horizons. I would like to find a company that will provide stable work environments and/or working from home, as well as a challenge to my abilities and skills, while enhancing and gaining experiences to further allow growth.

Goals: To work for a company where I can utilize my skills for rewarding growth with Upper Managements Projects and/or Analytics Skills Projects. References upon Request

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