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Customer Service Warehouse Manager

Location:
Roswell, GA
Salary:
68000/yearly
Posted:
December 19, 2022

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Resume:

Pei Pei Czerwinski

Marietta, GA ● 678-***-**** ● adt41n@r.postjobfree.com

SUMMARY Currently seeking a position to utilize my 4+ years’ experience in Supply Chain Management, Industrial Engineering as I am completing my major in Industrial Engineering Technology.

• Highly motivated, self-starter with excellent and proven skills in planning, organizing, and prioritizing.

• Enthusiastic, passionate in learning and improving assigned tasks.

• Strong commitment to excellence and to professional and personal growth.

• Strong attention to detail, process improvements, and optimization.

• Comfortable in both team and individual settings. EXPERIENCE

Logistics Coordinator (08/2021– Present)

The French Steel Company, Atlanta, GA

• Visualize and facilitate logistics of the warehouse, transportation, and customer service.

• Coordinate and monitor operations of the supply chain.

• Track multiple processes throughout the supply chain.

• Communicate and negotiate with manufacturers, suppliers.

• Optimize procedures with logistics IT, database.

• Keep detailed, organized records of orders.

• Track final product shipments, costs, and timelines according to requirements.

• Prepare accurate reports according to the expectations of upper management.

• Analyze data, and suggest modifications and improvements accordingly.

• Adhere to all safety standards, regulations, laws, and policies.

• Inputting CAD design specifications, review CAD drawings, making minor adjustments.

• Assist marketing work tasks to create and maintain relationships with customers, vendors.

Inventory Control (August 2019 – 08/2021)

Fastenal Company, Atlanta, GA

• Monitor inventory cycle-counts using the Warehouse Management System

(WMS) to identify and correct discrepancies.

• Research and investigate discrepancies to identify root-cause, communicate mishandled items, and submit inventory adjustment requests.

• Update inventory counts and inventory discrepancies in the WMS and other various system platforms to maintain efficient flow.

• Monitor daily order picking fulfillment of the distribution center.

• Prepare reports using EXCEL and present findings to Management.

• Perform other inventory-related duties as needed. Warehouse Coordinator (October 2018 – March 2019)

Homecare (3PL) Inc., Atlanta, GA

• Performed general shipping duties, such as labeling orders, verifying order fulfillment accuracy.

Pei Pei Czerwinski

Page 2

• Completed inventory counts and updated stock records in the Enterprise Resource Planning (ERP) system.

• Verified inventory accuracy between the storage location and company’s ERP system.

• Prepared customer orders for Fulfillment by Amazon (FBA).

• Assisted warehouse manager with daily tasks.

• Assisted warehouse manager in identifying and implementing cost reduction opportunities and procedures optimization.

Customer Service (January 2018 – April 2018)

Baily International-Atlanta Ltd., Chamblee, GA

• Received customer orders, answered questions, assisted in locating items, provided advice or recommendations and fulfilled customers’ orders.

• Ensured all prices and quantities to be accurate, accepted payments, provided a receipt to every customer, and processed exchanges or refunds.

• Provided attentive customer service with attention to detail, resolved complaints with helpful, courteous approach.

• Collaborated with warehouse workers to assist in inventory of damaged goods and marking down prices.

Department Assistant (February 2008 – April 2009)

Scientific Games (China) Ltd., Beijing, China

• Prepared documentation and conducted procedures for applying and renewing business visa, work permit application for foreign staffs.

• Arranged all available services to support domestic work traveling needs for foreign staffs.

• Provided Chinese-English interpretation for special projects and events as needed.

EDUCATION Kennesaw State University (Present)

Bachelor’s Degree in Industrial Engineering Technology Expected date of graduation: December 2023, GPA: 4.0 Chattahoochee Technical College (Graduated in 2019) Associate of Applied Science Degree in Logistics/Supply Chain Management CERTIFICATION Logistics/Supply Chain Management AAS Logistics Management Tech

Supply Chain Specialist

Technical Specialist

National Society of Leadership and Success

SKILLS Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Beginning level of Python

Working knowledge of AutoCAD

Experience of logistics software (ERP)

Bilingual—Mandarin



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