Customer Service Care Specialist
Resume:
Blessing Aliu
Unit ***
Westerville, OH 43081
**************@*****.***
SKILLS
●Speak and understand basic Spanish
●Organized
●Thorough through tasks
EXPERIENCE
Cvs Pharmacy, - Operations Manager RX
July 2016 - June 2020
●Handle and distribute medications
●Provide great customer service
●Help with medication inventory
●Health insurance handling
●Handle customer disputes if escalated
●Trained new hires
●Assisted with hiring candidates
Affinion Group known a CxLoyalty, - Customer Care Specialist
October 2018 - March 2019
●Answer insurance questions
●Enrolled new customers into products
●After verifying, provide customers with their insurance product info
Home Health Aide
March 2018 - June 2018
●Assist children (bipolar, autistic, uncontrollable bladder, anger management) with chores, cleaning, homework, etc.
Polls (Elections), - Machine Judge (captain), rooster judge
November 2016 - Present
●Assists voters to machines
●Set up and break down voting location area before and after elections
●Registered voters
JP Morgan Chase, - Fraud Specialist I
October 2020 - Present
●Release customers restrictions off their bank accounts
●Release holds if possible due to each situations
●Top-notch customer service
●Use the majority of word applications
EDUCATION
Columbus Alternative High School - High School Diploma
August 2012 - May 2016
Columbus State Community College - On pause
August 2016 - December 2021
ATTRIBUTES
●Perseverant
●Caring, patient, understanding
●Aim to create the best professional environment
●Flexible
●Disciplined and asks questions if needed
●Quick learner
●Active listener
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