Customer Service Data Entry
Resume:
P
Patti Popken
adt411@r.postjobfree.com
Garland, Nebraska, NE 68360
SUMMARY
Diligent Customer Service Rep brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Five years of Call Center ((Inbound and Outbound) Experience. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in interacting with customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented with over 20 years of experience in service and support, Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
EXPERIENCE
Customer Service Specialist
Seward, NE
Farmers Co-operative/ Jan 2012 to Current
Assist customers with making payments or establishing payment plans to bring accounts current.
Uphold quality control policies and procedures to increase customer satisfaction.
Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Troubleshoot shortages and overages to support quality control efforts.
Explain benefits, features and recommendations to maximize client retention.
Help customers open accounts, make deposits, update information and carry out range of routine actions.
De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
Educate customers on special pricing opportunities and company offerings.
Field customer complaints and queries, fast-tracking them for problem resolution.
Inform customers about billing procedures, processed payments and provided payment option setup assistance.
Listen to customer concerns, issues and requirements to supervisors for immediate rectification.
Make outbound calls to obtain account information.
Answer incoming telephone calls to provide store, products and services information.
Upsell products and services to address customer needs and maximize sales.
Answer inbound calls, chats and emails to facilitate customer service.
Answer customer questions and addressed concerns resulting in reduction in customer complaints.
Train new employees on procedures and policies to maximize team performance.
Create and implemented process improvements to maximize efficiency.
Exceed company productivity standards on consistent basis.
Analyze customer activity to promote safe and secure environment.
Uphold privacy and security requirements for customer information.
Consult with customers to resolve service and billing issues.
Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
Relay customer feedback to cross-functional teams to improve products and services.
Improve customer service wait times to mitigate complaints.
Process documentation and troubleshot discrepancies to build client rapport.
Document customer correspondence in CRM to track requests, problems and solutions.
EDUCATION AND TRAINING
High School Diploma
East Butler Aug 1968
Brainard, NE
I AM STRICTLY LOOKING FOR REMOTE EMPLOYMENT
Contact this candidate