LAWRENCE A. FALCONE

*** **** ******* ****. adt408@r.postjobfree.com

Hagerstown, Maryland 301-***-****

PROFILE

Highly motivated associate with years of experience in customer service. Skilled in establishing solid relationships with customers, contractors, and homeowners while maintaining high ethical and quality standards, professional demeanor, and cooperative attitude.

PROFESSIONAL EXPERIENCE

Amazon, Hagerstown, Md.

Associate July-Dec. 2022

Certified Order Picker

Good rapport with all managers and workers

Validation of proper orders into correct trailers with the use of scanners and computers

Maintained a safe and clean working environment

Lowes. Hagerstown, Md. 2020-2022

Lumber/Building Materials Associate

Certified in Forklift/ Deep reach/ Order Picker and all material handling equipment

Assisting and aiding in all aspects of customer service

Insure and validating accurate loading and unloading of company deliveries and customers orders

Keep shelves stocked and maintain accurate pricing

Interact with managers and coworkers

Maintain a clean and safe working environment

Paul Davis Restoration, Gaithersburg, Maryland 2017-2020 Facility Manger

Manage all process and procedures to ensure the facilities were safe and looking at

its best. Manage the fleet of company vehicles and company equipment inventory. Sourced and

compared vendors to ensure the best service and value.

Acted in the capacity of Facility Manager for the Gaithersburg and Frederick locations

Managed the usage and maintenance of company vehicles

OSHA Certified Safety Manager

Certified Forklift Safety Awareness Trainer

Held monthly presentations and daily safety meetings to ensure all personnel were safety

compliant

Coordinate and manage the assigned workflow for the Mitigation, Contents, and Production departments

Accepted incoming deliveries and coordinated the distributions of those materials associated

with the assigned work orders

Ordered and coordinate facility supplies and deliveries for all personnel and facility needs

Coordinated quarterly company events

Insurance Restoration Tradesman and Construction 2000-2017

Specialized skills include masonry work, drywall, carpentry, electrical and plumbing repair, iron

work and general construction.

Perform repairs and restoration work needed to restore a property back to pre-catastrophic

condition

In-depth familiarity of functions related to the insurance restoration industry

Investigated, evaluated, and estimated property loss

Experienced in writing production reports and evaluations, negotiated, and estimated material

take-off to lower the cost of each project

Worked directly with homeowners, project estimators, superintendents, and insurance adjusters

to insure services performed were completed as agreed and to homeowners satisfaction

Responded to emergency calls to secure buildings that were damaged by catastrophic events

Mailroom Production Mailer/Union Representative-Washington Post 1981-1991

Interfaced with managers and union workers

Negotiated union contracts

Resolved union related conflicts

Mailroom Production Exempt Foreman 1991-2001

Managed all facets of the mailroom production and staffing

Managed a production machine that required 20 operators plus two additional machines

Developed new machinery and programs to enhance production

Created procedures and manuals for shop machinery

Completed payroll and staff scheduling

Conducted new hire interviews

EDUCATION

Prince Georges Community College • Pursued field of Architecture

CERTIFICATIONS AND SIGNIFICANT DEVELOPMENT

Lead Abatement Certification

Mold Remediation Certification

Basic classes including estimator, take-off, blueprint reading, and blue print drawing

CPR, AED & First Aid Training

OSHA Certified

Supported Scaffold Awareness & Competent Person Training

Fall Protection Safety Training

Forklift Safety Awareness Training

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