Center Representative Customer Service
Resume:
Malkia Jones
Customer service representative
Phoenixville, PA 19460
******.*******@*****.***
Helping customers navigate online applications and other issues. Authorized to work in the US for any employer
Work Experience
Call Center Representative
Anovaa - Malvern, PA
May 2022 to September 2022
I was a call center representative, helping customers navigate online applications and other issues would arise getting loans though for customers who where going to college. Caregiver
Comfort care - Exton, PA
March 2020 to May 2022
I attend to the elderly at their homes to make sure they stay safe. Caregiver
HomeHelpers Services - Lancaster, PA
January 2010 to January 2011
Provided one on one personal care for clients in areas of: house keeping, shopping assistance, personal hygiene and general food preparation
Build rapport and provided companionship to clients Sales person
Ten Thousand Village (Home Decor Store) - Ephrata, PA May 2004 to September 2009
Managed one of the largest jewelry stores in the Ephrata area Took inventory and provided price recommendations of high value jewelry to manager Bulit loyal and regular customer base
Sale Associate
Ten Thousand Village - Akron, PA
August 2003 to January 2004
• Inspected, packed product and prepared for shipment insuring quality in a fast-paced setting. Warehouse worker
TempStar Services,Meridian Products - Ephrata, PA
January 2001 to August 2003
Co-coordinated the training of new employees and supervised office clerks Assisted with production of company catalog
Education
BFA in Fashion Design
Moore College of Art and Design - Philadelphia, PA August 2016 to June 2022
Associates in Business Science Associate Degree
Harcum College - Bryn Mawr, PA
January 1994 to June 1997
Skills
• Customer Service,Social Media,Public Speaking,Independent Worker,Team Player (10+ years)
• Adobe Illustrator
• Garment construction (1 year)
• Teaching
• Time management
• Computer literacy
• Sewing (1 year)
• English
• Customer service
• Senior Care
• Caregiving
• Adobe Photoshop
• Home Care
• Sewing machine (2 years)
• Meal Preparation
• Fashion design
• Loan origination
• Communication skills
• Sales
• Driving
Certifications and Licenses
driver's license
CNA
Assessments
Reliability — Highly Proficient
November 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Reliability — Completed
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Completed
Personality: Customer Service Fit — Familiar
September 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate