Data Entry Administrative Manager

KATHLEEN REGAN

*** **** ***** **. #* *************@*****.***

New York, NY 10031 412-***-****

CORPORATE GENERAL MANAGEMENT AND ADMINISTRATIION

Highly skilled at all things administration/ Detailed/ Quick & Accurate Data Entry/ Transcription Experience

PNC Bank 2009-2022

OPERATIONS/ ADMINISTRATIVE

Coordinated team activities across Retail Lending team, including event planning, involving detailed project plan creation

Data Entry for Credit Risk projects that crossed multiple lines of business including Planning, Credit Risk Prime Process, FICO Strategy and Customer Experience File fixes

Responsible for identifying errors in monthly Regulatory and Economic Capital reporting

Evening transcription of Executive notes and ideas into readable format and structure

Assisted advisors with the establishment of new accounts and with daily administrative and investment process. Assumed responsibility for non-routine and most complex accounts.

Key person in charge of processing all payments and/or distributions, obtaining and forwarding information to/from clients, coding accounts and monitoring data.

Responsible for the research and development of operating procedures to resolve recurring issues.

Provided quality client service by responding to client inquires and researching and resolving problems in a timely and professional manner.

AMERICAN EXPRESS 1997-2009

ADMINISTRATIVE MANAGER

Identified gaps in the project process and resolved through escalation and negotiation

Provided process map gaps and errors that were needed for the Inventory and Supply Chain Management team

Coordinated all holiday preparation for major accounts allowing for smooth delivery of services through busy business cycle

Prepared detailed and accurate financials statements by accurate data entry for several groups that were used to secure annual funding

Authored, analyzed and presented key Employee Survey results for team, resulting in creation of employee task force

Won Centurion “helmet” award from corporate president for outstanding communications and strategic leadership abilities

EDUCATION

PMP Certification, PMI Institute

BA, Sociology and Criminal Justice, Bloomsburg University SUPPORTING INFORMATION

PMP Certified

Completed Six Sigma Project Management Consultant Training Extensive knowledge of MS Office including PowerPoint, Excel, Publisher, Projects, Visio and Outlook Leader in Diversity & Inclusion

Winner of Service Excellence Award, nominated 3 years in a row Nominated for Performance Excellence Award

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