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Service Representative Fraud Analyst

Location:
Maryland City, MD
Posted:
December 17, 2022

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Resume:

OLUCHUKWU NNEKA OKWOR

443-***-**** • adt3xl@r.postjobfree.com • Cockeysville, MD 21030

AML/FRAUD/KYC ANALYST

PROFESSIONAL SUMMARY

Highly organized AML/KYC/EDD analyst with 6years of experience in the banking sector. Specializes in Anti-Money laundering, Fraud analysis, KYC (Know Your Customer), SAR drafting, High-risk reviews, Enhanced due diligence, Ongoing transaction monitoring, Case management, Adverse News Screening, and OFAC Stripping. Skilled compliance professional with proven success at spotting red flags in customers account, detecting and preventing fraud, and drafting SAR when risk cannot be mitigated. A good team player with excellent communication skills looking forward to bringing further success to an organization with my talent.

TECHNICAL SKILLS

● Due Diligence. ● Work ethics

● Team player ● KYC

● Investigation ● Research

● Banking regulation ● MS Office

● SAR drafting ● Risk Management

● Compliance Strength ● Fraud analysis

● Operation support ● Information verification

PROFESSIONAL EXPERIENCE

Eagle Bank, Chevy Chase, MD Jan 2020 – Present

AML/Fraud Analyst

●Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports using software such as Excel, LexisNexis, collating data from different sources to help the identification of potential issues and key indicators more efficiently and effectively, as well as prioritizing areas of investigations and increasing team’s output.

●Review reports and individual transactions that appear suspicious to disclose possible high risk fraudulent activities and trends.

●Filing SAR on investigative findings according to FINCEN requirements.

●Drafting SAR (suspicious activity reports) narratives to be filed to FinCEN.

●Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required time frame.

●Monitor high risk account activity and coordinates activities to resolve and prevent fraud across the organization.

●Develop comprehensive understanding of financial statements, enhancing opportunities to assess risk.

●Ability to organize & prioritize workload, and work independently.

●Monitoring and reviewing institutional transactions and reconciling customer accounts to identify fraud.

●Analyze and investigates complex fraud cases, including account take overs, convenience cheques and payments.

●Knowledge of risk and regulatory requirements as they apply to financial crime.

●Have a clear understanding of The US Patriot Act and Banking Secrecy Act (BSA)

●Fraud investigation into services related to account takeovers, wire transfers, scams, and business email compromise.

●Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Wires, Zelle, Online Banking, etc)

●Coordinates cross-functional communication, to resolve situations by providing supporting evidence on fraud leads and recommendations to prevent fraud in a timely manner.

Transfurd Limited, Ogun state, Nigeria June2016– Dec 2019

KYC/EDD Analyst

●Participated in new client onboarding and contract renewal processes, conducting due diligence on contract performance, and recommending adjustments to better meet client needs.

●Completed EDD reviews within timelines set by EDD governance documentation.

●Suggested process enhancements and research tools to increase efficiency and accuracy.

●Performed background checks, customer research, transactional analysis using software/databases.

●Monitored and maintained compliance with internal controls and government regulations.

●Performed negative news screening on customers.

●Reviewed documentation to prevent fraud and money laundering.

●Possess a working Knowledge of Anti-Money Laundering Laws.

●Documented research findings to support risk-based decision making and resolution to escalated fraud incidents.

●Conducted due diligence searches in various third-party and internal database review and detect suspicious activities.

Parrot Phone Communicator, Lagos Jul 2013 – May2016

Customer Service Representative

●Identify and resolve customer. queries effectively and efficiently.

●Escalate and route customer issues to the relevant process operators

●Follow through on customer queries ensuring prompt resolution and feedback.

●Perform necessary system transactions related to customer request.

●Provide advice to customer on what package(s) will suit their needs.

●Enlighten and educate customers on new products, also provide information regarding account or product enquires

●Promote and market the telecom products and services to current and potential customers.

EDUCATION

●MSc: Business Administration May 2010

University of Gloucestershire, United Kingdom

●Professional Diploma: Business Management Mar 2009

The British University, United Kingdom

●BSc: Computer Science Nov 2006

University of Lagos, Lagos State, Nigeria



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