Resume of Desiree Trotman

Residence: *** Oglethorpe Ave Sw #109 Atlanta, GA 30310

Phone: 678-***-****

E-mail: adt3sa@r.postjobfree.com

I’m sending my resume for a promising career opportunity in data entry clerk, and customer or client support service. I can be reached on Monday-Sunday 6:00am /9:00pm.

Skills

I've experienced 9 yrs. of customer service, I'm Excel, Power point, and M.S. Word Office certified, with a typing speed of 34 WPM 95 NPM, and I completed 4months months of Preceptor-ship in phlebotomy patient care. During this decade of C.S. dedication, I had 4yrs of 1st Aid, CPR and AED for Healthcare and Professional Rescue, 7 yrs. ticketing selecting, 2 yrs. shipping and receiving LTL, distribution and stocking of warehouse and 1yr Lock box Account Extraction at Bank of America in 2006. As a dynamic Individual with strong communication skills and customer care experience, I'm Interested in employment as I'm ready, willing, and able to step into this position immediately. Please review my cover letter and resume for finding out why you might agree. I am eager for the opportunity to interview for a Customer Service career opportunity because I feel like I am an excellent match for this company and any position.

Experience

04/2021 -09/2021 Covid Escalations Coordinator, for Fulton County Government/VAX up Fulton. Corporate Plus 5950 Live Oak Pkwy, Norcross, GA 30093 Phone: 678-***-****

● Conducted outreach to priority populations, to recruit and promote COVID-19 testing and vaccination for VAXupFulton, to assist in the recruitment of patients to the clinic, and to other services of the organization.

● Assisted in the organizing and participating in various events held by Fulton County Government, including COVID vaccinations, health screenings, health fairs. This position will be working closely with multiple departments at VAXupFulton

● Responsible for maintaining an events calendar to coordinate all employee scheduling opportunities for COVID-19 testing and vaccination events.

● Provided field support creating community partnerships for outreach and recruitment. 08/2013 - 03/2021 IT Tech ADT Service Temp.Agent-

Diverse Staffing 1514 E Cleveland Ave Suite 120, East Point, GA 30344

● Seized opportunities to upsell products when they arise.

● Noted complaints regarding the organization's products or services.

05/2019 - 02/2020 Marriott Hotel Front Desk Night Auditor- LaborMax Staffing 3079 W Broad St, Columbus, OH 43204

● Provided a memorable customer experience and awesome customer service.

● flexible enough to meet the needs of a diverse customer base.

05/2019-12/2019 Contract, Esculations Remittance Agent- HKT Teleservices 3400 Southpark Pl, Grove City, OH 43123

● Identify customers' needs, clarify information, research every issue and provide refund rules or solutions and/or alternatives.

● Responsible for responding to incoming calls from the customers to create or cancel reservations and note complaints or enter request on behalf of customer to other specified departments

01/2019 - 05/2019 Tax Season HR Block Account Esculations agent- Teleperformance 4335 Equity Dr, Columbus, OH 43228

● Communicated with customers on a variety of channels.

● Resolved customer issues efficiently and courteously, and follow call flow standards. ● Completed after call work and other assigned administrative duties efficiently. 01/2018 - 12/2018 SME Tier1 Escalations Agent

Kelly Services 6600 Peachtree Dunwoody Rd, 600 Embassy Row NE #110, Atlanta, GA 30328

● Manage large amounts of inbound and outbound calls in a timely manner.

● Follow communication “scripts” when handling different topics.

● Answered questions and inquiries, troubleshooted problems, provided information.

10/2005 – 02/2011 Care Services Representative-

RYLA Tele-services 2120 Barrett Park Dr, Kennesaw, GA 30144

● Reviewed, investigated and corrected account issues and fees of customers on computerized bill statements, while using customer and establishment records and processed bill payments over the phone, and credit card procedures

● Interacts with customers, suppliers, and employees on behalf of the supervisor and processed bill payments over the phone, in accordance to credit card Ref. Sup.: Mr. Austen –BeneFeds Cell Phone: 678-***-****

01/2014- 12/2014 GE Capital Bank Account Escalations Lead - Alorica 800 Battery Ave SE, Atlanta, GA 30339

● Reviewed, investigated and corrected account benefit initiation issues and behalf of customers on computerized program statements, while using customer and establishment records.

● Through positive and professional interaction with customers in person or by phone, I maintained a sense of urgency in every responsibility

● Typed account notes, reports, and memorandum from customer or system instructions and gathered relevant data from identified sources to produce a variety of correspondence using software for storing, retrieving, formatting, and integrating customer benefit data 10/2005-

04/2013 CSC Logistics Schedule Coordinator - Contemporary Service Corporation, Atlanta Ga

● Provides administrative support for one or more persons typically at middle management level

● Interacts with external and internal customers on behalf of the supervisor; under minimal supervision and performed other duties as assigned by the appropriate administrator

● Verifying employees schedules, processing Employee Clock In/Out, meeting, greeting, and ushering customers to proper seating areas or securing club Level Super Suite Boxes and validating a Badge or pass Supervisors David Carr and Sherry 404-***-****

01/2007 - 08/2009 Day Care Bus Driver -Star Child LDC, Decatur Ga

● picked up and dropped off infants and school children, maintained transit records, performed vehicle maintenance and delivered groceries or supplies needed for daily business operation.

● Helped with seating and securing wheelchairs, and other types of equipment as required by students. ● Learned the bus route, riders, and emergency plans, and maintained surveillance of students with special needs, and understood each student's individual needs

● Reported and managed students unsafe behavior, acts or conditions which required my attention in accordance with laws of the State of Georgia and policies of the state and local board of education; while I effectively communicated with school staff, parents, and the public Supervisor: Catherine - school director

05/2006-05/2007 Lock Box Account Extractor -Bank of America Southside Operations Center 6000 Feldwood Rd, Atlanta, GA 30349

● utilized high speed mail extraction devices such as the Opex 50/51 IEM or Opex 150 and MPS 30/40 to presort, open, sort and extract incoming high volume bulk account checks and remittances. ● Met department production and quality standards for making quick and accurate check sorting decisions, as I was responsible for preparing checks to be distributed for further processing, subsequent to the opening and batching of mail containing checks ranking from a hundreds to millions in USD value. Supervisor: Dana Smith, Michael Williams and Lead Nekita Phone: 1-800-***-****

Education

02/2006 College-prep High school Diploma, Green Pastures Christian Academy, 4.0 GPA Top 13% 10/2013 CPT- Phlebotomy Diploma, Employee Consultant S. LLC, Score 460 top 10% 08/2014 Business Finance Microsoft Diploma, J.V. Corp M.T.C, Cert-Scores975 Tabe695

06/2016 Basic science-Psychology degree, Atlanta Metropolitan College 3.5 GPA

06/2017 Health science- PCT, Atlanta Technical College 3.9 G Licenses

Certified

10/25/2013 - Expires 10/25/2015

Certificate: Phlebotomy Technician#W5L5Y5S9

Certified

03/19/2013 - Expires 03/19/2017

Certificate: HealthCare proCPR/AED Provider #021******** My Phlebotomy Technician Certification (CPT) is accredited by the National Commission for Certifying Agencies (NCCA) and issued by CPT certification through National Health career Association, Inc.

Cover Letter of Desire R. Trotman

Dear H.R. Staff and Management

An opportunity to interview at a mutually convenient time can better present why I'm the candidate for a customer service lead position. I’m 29 and I have nine years of external and internal customer service training and experience because of work with one sourcing agency. My Phlebotomy Technician Certification (CPT) and HealthCare proCPR/AED is accredited by the National Commission for Certifying Agencies (NCCA) and issued by CPT certification through National Healthcareer Association, Inc. I have six of preceptorship and eight months experience at the medical Office of Dr. Thomas C. Pendleton and MDN Wanda Pendleton.

Through multiple companies I accomplished seven years of call center customer service in Federal Dental and Vision Benefits Enrollment Program, Verizon Account customer service, Account Protection Benefit specialist, and G.E. Capital Banks A.O.N customer representative Sector. Eight consecutive years of dedicated service to The Contemporary Service Corporation (CSC) gave me expert external and internal employee logistic experience. I have two years of Instructional leadership experience with the City of Atlanta City Recreations and Aquatics Department, City of College Park City Hall in the Recreation Department and the Andrew Young and Walter YMCA Aquatics Recreation Department.

I spent my work study doing a year of volunteer and internship with non-profit elderly services of Cosby spears Tower. Through my extensive training at (Bank of America, Verizon- Ryla, GE capital bank-Alorica Call center and CSC of Georgia Falcons Dome) I’ve demonstrated ability to work with personal and confidential information, and use my knowledge of Microsoft Office, Powerpoint and Excel computer programs. I contentiously reinforce acquired skills with my innate ability to successfully manage multiple tasks, projects, and responsibilities. Independently or as a team member, I was able to collaborate effectively with corporate personnel, the general public, and work with diverse groups of people via phone, teleconference, or face to face. Although, the longevity in each career opportunity I've earned is proof of excellent organization, customer service, and communication skills both written and verbal.

P.S. I’m willing to acquire additional training as suggested by a manager or company because I'm flexible, easily adapt to change, and able to approach new material or information with my open mind set, and heart that is happy and ready to learn. I can be contacted via phone 678-***-**** or email adt3sa@r.postjobfree.com

Highest Hopes,

Desiree R. Trotman

Contact this candidate