ROCIO AGUILAR

Email: adt3r5@r.postjobfree.com

SUMMARY

To obtain a position as a Customer Service Representative HIGHLIGHTS

● Hard working, dependable and ability to multitask.

● Bilingual Spanish/English.

● Exceed in providing excellent customer services.

● Experienced office assistant and clerical reception representative.

● Ability to work individually and as a team player. EXPERIENCE

Aug. 2021 to Oct. 2021 - Full Time - Manager: Tamara Long

-Screener (Temperature-Covid Check)- Milestone Tech. /Facebook, Menlo Park, CA

● Screen temperature of all personnel entering the building for Covid-19 Regulations. Sep. 2019 to Feb. 2020 -Full Time - Manager: Dan Tran.

-Licensed Insurance Agent. -iPartners Insurance / GEICO. Mountain View, CA

● Call center Insurance Agent answering phones to assist customers with auto insurance and other personal lines of insurance.

● 70% of the day making outgoing calls to company generated leads to provide insurance quote prices.

● Make insurance sales while providing extraordinary customer service.

● Service accounts and identify cross-selling opportunities during retention calls. Mar. 2019 to Aug. 2019 -Full Time -Supervisor: Scott Chin.

-Customer Service Rep. -Insurance by Allied Brokers. Palo Alto, CA

● Answer phones, screen calls, answer questions or transfer calls to Agents / take messages.

● Use of Outlook, enter data, scan returned mail and reach out to clients for address verification.

● Process Evidence of Insurance Request for Home and Auto policies from Incoming request, EBIX folder and New Business folder.

● Download new policies and upload documents to the client folder on TAM software. Apr. 2018 to Oct. 2018 -Full Time - Supervisor: Peter Barcott.

-Medical Records Customer Service Rep. -Ciox Health/ Stanford. Redwood City, CA

● Assist patients, providers, and other personnel on how to obtain a Patient Medical Record.

● Answer phones, use of Outlook, Mail out Medical Records Request Form.

● Enter Data such as Record Request onto the patient chart to keep a record of requests.

● Copy Medical Records to Cd, Mail Out Records, Sort Mail, send and receive Interoffice Mail, Print and Sort Faxes and Fax Medical Records to Providers. Aug. 2016 to May. 2017 -Full Time - Manager: Pedro Farias.

-Medical Courier -Accurate Courier Services. Palo Alto, CA

● Use cell phones to take instructions from company dispatch to transporting specimens/ other medical documents and to upload delivery/ pick -up information onto the company database.

● Ensure that all specimens/documents are properly secured in the vehicle and make sure that items that need to be kept cold are refrigerated properly.

● Deliver items to destination in a time-efficient manner, ensure its safety and take signatures to make sure that any special information is passed on to the recipient. Jan. 2016 to Mar. 2016 -Full Time - Phones Supervisor: Jennifer Mihaljelvic.

-Phone Screener -Assured Relocation. Menlo Park, CA

● Answer phones in a timely and professional manner, transfer calls/ take messages and send through email.

● Collect and enter information onto the database.

● Develop UPS labels through the UPS website as needed. Sep. 2014 to Oct. 2015 -Part Time - Owner/Manager/Agent: Cathy Nguyen.

-Secretary -Cathy Nguyen Allstate Agency. Los Altos, CA

● Greet clients, collect and enter data to provide insurance quotes, answer phones, provide insurance quotes over the phone, payment reminder calls and process phone payments.

● Use of computer programs such as the internet to look up information, use of gmail for client and company communication and Word to develop letters.

● Balance daily and make bank deposits daily.

Dec. 2009 to Apr. 2014 -Full Time - Office Manager/MAA: Shanda Harrill

-Medical Administrative Assistant -San Mateo Podiatry Group. San Mateo,CA

● Greet patients, collect and enter data, collect copayment, provide a receipt, check patients in and schedule appointments.

● Answer phones, appointment reminder calls, handle petty cash, balance daily and order front and back office supplies.

● File, Fax, Copy, Shred, maintain front desk and patient waiting area. EDUCATION

● 08/2016 Property & Casualty / Life & Health Insurance License - CA Department of Insurance - San Francisco, CA

● 11/2009 Medical Administrative Assistant Diploma - Everest College - Hayward, CA

● 06/2005 High School Diploma - Redwood High School - Redwood City,CA

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