Sr operation Analyst

GULNAZ FATIMA

** ****** *** ************@*****.***

West Seneca, NY 716-***-****-(Cell)

14206

Objective

Seeking a challenging opportunity where my 10 years of knowledge and experience in the financial industry will be utilized and appreciated

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EXPERIENCE

First Source Advantage Amherst, NY 2013 to 2014

Account Representative/collection

oDeals with service calls/accounts, professionally respond to inquiries and create a positive experience for the customer. Work with top banks and doing soft collection.

Citigroup World Link Cash Management Operations Getzville, NY 2007 to 2011

Senior Operation Analyst

oManaged Wl File Operations and print team over 8 months. As a Manager I have managed 5 staff members, various projects and conference calls.

oOrganized and implemented a file monitoring process for Citigroup’s Worldlink highest revenue clients, leading to decreased risk and higher customer satisfaction.

oManaged daily production and communications for Worldlink processing, global check services, supporting day to day operations. Experienced with ACH, Mass pay and Cash payments.

oServe as primary contact for all productions and processing issues as well as investigations for all file inquiries.

oNotify all respective Service centers regarding rejects and cancellations for file, SWIFT and CITIDIRECT clients.

oProcess level one OFAC(office of foreign assets and control) FEDWIRE, CHIPS, SWIFT, TELEX and service message for USD and Foreign currency transactions

oDesign a feedback system for rejected wires for high profile customers which systemically notified Managerial and Customer service teams for immediate review and escalation

oUsed 7 different databases to process ACH and Western union cash payments for domestic and international clients

oWork closely with Implementation team to set up new accounts and assist them for product inquires

oProcess and released remote check payments on daily basis to different print sites including PNC and BAT for further distribution.

oWork closely with domestic and Foreign traders to book the deals and handle inquires about cancelation

M &T Bank Buffalo, NY 10/06 – 02/07

Commercial Loan Processor/Closer

oReview/schedule the set-up and maintenance of commercial loans

oMaintain and analyzed error tracking systems, General Ledger and reports

oCustomer Service, correspondence with loan officers, service reps and attorneys. Analyze loan packages, Accounts receivable and payables.

oMonitor all pre-closing documentation as required. Provide closing figures to all of the closing attorneys.

oPerform all the commercial loan tasks as needed.

HSBC Mortgage Corporation Buffalo, NY 08/05 – 09/06

Mortgage Processor/Closer

oPrepared & Analyzed Financial credit data

oInternal Auditing and prepare residential closing documentation for customers

oEnsured compliance with underwriting conditions

oManage customer service calls and performed post-transaction monitoring.

SJ&I Corporation Buffalo, NY 07/04 – 08/05

Manager

oHandle Accounts Receivable & Accounts Payable

oManaged Accounting Department and Analyzed ledgers Reports

oInvolve with sales/Product projects for various clients which increased revenue for the company

oEngage with various Customer Service areas and Processed sales Transactions

NOVA STAR Home Mortgage Tonawanda, NY 08/03-07/04

Mortgage Processor

oObtained and Analyzed clients financial credit data

oAdministrative duties and received customer service calls.

Education

oBachelor of Science in Business Administration form State University of New York, May 2004

oAssociates in Science Business Administration, Rockland Community College, December 2002

oMaster Certificate programs in Financial Analysis and Management Information Systems.

Computer Skills

oMS Office (Excel, Access, PowerPoint, Outlook)

o Java and C++ Programing

oAdvanced Internet Skills

oDatabase Management

oCITISMART, Big NA HOST 44, CITIFX, SWIFT

Competencies

oConstructive Data Mining and Analysis – Ability to extract, interpret and communicate useful information from raw data. Proven experience in providing practical analysis used in making decisive business decisions. Instrumental in bringing positive change to the operational environment.

oEffective Communication Skills – Able to explain complex concepts in a clear and concise matter, through both written and verbal methods. Experienced in external and internal service center calls. and provide them useful information.

oStrong Project Management Skills– have demonstrated success at planning, organizing, and managing resources with the goal of completing specific product objectives.

oDeliver Constructive information to the clients – proven success in identifying and providing useful information to the clients. Process and monitor large value files for Remote checks, Funds transfer ACH Mass Pay and Western union Cash payments to profitable clients.

Accomplishments/Awards

oProvide sufficient information to the NextGen project team in order to do testing, static data migration for sensitive client’s who has a new processing platform for World link.

oEstablished the mass pay credit limit monitoring and manage file monitoring process on daily basis

oAmassed a wealth of knowledge in global payments. I have positioned myself as a subject matter expert in global transactions through cross-functional interaction and by leveraging contacts bank-wide.

oNominated by colleagues and Managers for STAR Team Award five times

Additional Information

Fluently spoken English, Urdu, Punjabi and Hindi

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