Customer Service Assistant Manager

Kathy E. Morale

**** ********* **. *Plano, Texas 75075 * Cell 214-***-****

*.******@*****.***

Highly motivated, self-starter team player seeking a career with a company that will allow me to continue to grow within the property industry. Excel in customer service and resident relations.

PROFESSIONAL EXPERIENCE

Milestone Management/Highmark Residential (name changed)

February 2017- Present

Community Director

•Paying Property expenses, and payroll

•Overseeing and arrangning contracts for landscaping, pest control and other vendors

•Preparing and reporting the property financials

•Overseeing Budget and maintaining expenses

•Organization and the abilty to multitask

•Prepare the turn for vacant units

•Handle tenanat complaints

•Carry out property maintenane and repairs

•Teambuilding staff

Milestone Management/ Highmark Residential (name changed)

November 2007- February 2017

Assistant Community Director

Gables Residential September 1984-October 2007

Assistant Community Director

•Oversee all property operations in Community Directors absence.

•Responsiblefor collection, posting and depositing of all cash inputs.

•Responsible for move out procedures including final walks, move out charges and deposit accounting.

•Responsible for move out collections.

•Responsible for accurate and timely completion of all daily, weekly andmonthlyleasing reports and compliance with auditing policies and procedures.

•Responsible for property level month end close.

•Accurately and timely identify reconciling items on resident ledgers.

•Train, direct and supervise on-site associates in all daily computer functions.

•Maintain company customer service standards. Respond to resident requests and work with residents to resolve problems and complaints. Follow through to insure issues are resolved.

•Work with the property manager to develop and implement sales and marketing strategies.

Increase property traffic levels, maintain closing ratios and work to achieve and exceed

budgeted occupancy percentages.

•Screen applicants for rental, criminal and employment history.

•Maintain a high level of customer service to insure that resident turnover is at a minimum.

AWARDS

•Numerous leasing awards

•Bronze Certified Leasing Award

•Silver Certified Assistant Manager Award

•Circle of Excellence (Highest leasing closing ratio in Dallas)

•Telephone technique Award

•Employee of the year Award

COMPUTER SKILLS

•Yardi

•Yield Star

•Rheo

•AMSI

•All Microsoft office programs (Word, Excel and Outlook)

•Grace Hill Education

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