Customer Service with Excellence

Matthew Rivera

***** ** ***** ** ********, WA ***34 Cellular 352-***-**** ***********@*****.*** EXPERIENCE

Pasco-Hernando State College

Dade City, FL

**/**/****- **/**/2018

Federal Work Study position (Title IV) Clerical and data entry duties. Successfully handled confidential student documents. Managed a call line and arranged students to see advisors. Praised for customer service activities. Contingently handled miscellaneous managerial duties such as closing the office and re-opening it on late and early hours.

77Elite

Wesley Chapel, FL

02/28/2019 – 07/01/2022

Team Lead. Both in-person and remote work. Was on the phones to take calls from customers and synchronized with my co-workers. Handled confidential documents for processing that contained sensitive information. Proposed new ideas to the company which were then adapted into sales. TripleNet Technologies

Kirkland, WA

08/01/2022 – 11/18/2022

Data Entry. Remote position. Worked in Microsoft SharePoint, Teams, and Outlook to synchronize with managers, rename files, and add metadata. Contract was concluded. EDUCATION

Completed AA and BAS-OS (Business Management and Operation) w/ certificate in business operations) degree at Pasco-Hernando State College. GPA 3.13 Graduated in Pasco High School 2013-2014 – Diploma received. Cum Laude. High Honors. Bright Future Scholarship. Awarded for Achievement.

SIGNIFICANT SKILLS

Experienced with Microsoft Word, PowerPoint, SharePoint, Outlook, and Teams.

Skilled and experienced in customer service, data entry, and organizational skills.

Quick learner.

Able to type 75-85 Words Per Minute.

Motivated to new challenges.

Excellent communication skills.

Detail Oriented.

Contact this candidate