Fraud Investigator Customer Service

India L Madison

804-***-**** *************@*****.***

OBJECTIVE

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by 13 years of successful, profitable self-employment.

PROFILE

Seek a Senior Administrative Assistant to continue my career in administration. Talent for quickly mastering technology -- recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines.

Flexible and versatile -- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

SKILLS SUMMARY

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Insurance Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

PROFESSIONAL EXPERIENCE

Communication: Reports/Presentations/Technology

Prepare complex reports for managed-care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.

Author professional correspondence to customers and vendors.

Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.

Conduct small-group sessions on meditation/relaxation techniques.

Communicate medical concepts to patients using layman's terms to facilitate understanding.

Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.

Customer Service/Marketing/Problem Solving

Oversee front-office operations and provide impeccable customer service:

--Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

-- Launched a thriving private practice, building revenue from $0 to over $72K in first three years with minimal overhead.

-- Create special promotions, write/design print and outdoor advertising and coordinate all media buying.

Won over a highly skeptical medical community as the first chiropractor to target MDs for informative in-service demonstrations, classes and booths:

-- Presentations resulted in standing-room-only crowds of 50+.

-- Four MDs subsequently became patients and referred family members as well.

-- Increased client base by one-third resulting from MD referrals.

Detail Mastery & Organization

Manage all aspects of day-to-day operations as multisite owner and practitioner of Attwater Chiropractic:

-- Facility rental/maintenance.

-- Patient scheduling for busy office averaging 52 appointments weekly.

-- Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

-- Supervision of a total of eight medical receptionist interns.

-- Compliance with all healthcare facility, HMO and insurance requirements.

EMPLOYMENT HISTORY

Amazon 2015- Present:

Fulfillment Associate

Sort, packing and shipping customer orders Provide scanning and packing of totes for loading and shipping. Ensure each tote gets pulled and pack by LPH status.

Credit analysis

Charter one bank Richmond, VA

• Analyze paying habits of customers who are delinquent on payments

• Review files to select delinquent accounts for collection efforts

• Collection attempted, based on earnings and savings data, payment history, and purchase activity of customer. Exchange information concerning credit ratings and forwarding addresses.

Fraud investigator

SunTrust Bank, Richmond, VA

• Service account holders with prevention of losses to the bank

• Service account holders with new account review

• Service account holders in reference to unusual customer transactions, claims, deposit and check fraud

Fraud Investigator

Capital One, Richmond, VA

• Provided support to account holders in reference to fraud alerts on their credit cards

• Responsible for issuing and changing account numbers based on fraudulent activity

• Provided support in refunding fraud charges to account holders

Medical Records Technician

MCV Hospitals Richmond, VA

• Filed and compiled new patient records

• Organized bills for patients

• Answered heavy phones

• Assisted in other various projects as directed

EDUCATION

Practical Nursing-(Diploma- September 2010) RSHT, Richmond, VA

High school-(September 1999- June 2004) Thomas Jefferson High school, Richmond, VA

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Visio

Microsoft Access

Medisoft (Insurance Billing Software)

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