General Manager

Tony Jaafar

***** ***** **********, ******, ****** 66062

Telephone: 913-***-**** // E-mail: adt3n7@r.postjobfree.com

Restaurant Management

SUMMARY OF QUALIFICATIONS

• Background encompasses extensive professional experience in food service management in the following key positions of responsibility: General Manager and Assistant Manager

• Strengths: Proven leadership and managerial abilities; strong work ethics; excellent communications and interpersonal skills; highly skilled at problem identification and resolution; able to motivate employees to perform to their maximum potential; exceptional organizational and planning skills

PROFESSIONAL EXPERIENCE

Burger King Olathe, KS

Position: General Manager July 2013 – October 2022

Duties:

• Recruited, hired, and trained team members for a new store opening

• Successfully managed a group of 20 associates; promoted and maintained team work

• Developed, trained, scheduled, and corrected action process

• Ensured OHSHA requirements were in 100% compliance

• Profit & loss responsibilities included all operational areas including inventory controls

• Developed recognition programs to increase productivity and morale

CICI’s Pizza

Position: Assistant Manager May 2012 - March 2013

Duties:

• Provided support, development, and leadership to staff of over 20 team members

• Successfully staffed and supervised on-boarding process

• Responsible for ensuring business objectives goals were met. Increased monthly sales by 13%

• Ensured all key corporate metrics were exceeded in service levels, productivity, expenses, and financial shrinkage

• Responsible for inventory controls and vendor invoicing weekly and yearly

Arby’s Olathe, KS

Position: Assistant Manager May 2010 – May 2012

Duties:

• Provide support, development, and leadership to a diverse group of 20 team members

• Ensure business objectives goals are met

• Produce inventory controls and vendor invoicing weekly and yearly with attention to budget guidelines

• Promote guess satisfaction for steady repeat business

• Monitor food quality and presentation

Burger King Olathe, KS

Position: General Manager May 2010 - May 2011

Duties:

• Recruited, hired, and trained team members for a new store opening

• Successfully managed a group of 20 associates; promoted and maintained team work

• Developed, trained, scheduled, and corrected action process

• Ensured OHSHA requirements were in 100% compliance

• Profit & loss responsibilities included all operational areas including inventory controls

• Developed recognition programs to increase productivity and morale

• Achieved the GM Management Award

Ryan’s Grill Buffet Bakery Olathe, KS

Position: Assistant Manager May 2008 - April 2009

Duties:

• Provided support, development, and leadership to staff of over 50 team members

• Successfully staffed and supervised on-boarding process

• Responsible for ensuring business objectives goals were met. Increased monthly sales by 11%

• Ensured all key corporate metrics were exceeded in service levels, productivity, expenses, and financial shrinkage

• Responsible for inventory controls and vendor invoicing weekly and yearly

Heartland Chicken, Inc. Mission, KS

Position: Assistant Manager September 2006 - May 2008

Duties:

• Provided support, development, and leadership to staff of over 20 team members

• Provided customer service through catering responsibility with excellent customer satisfaction survey results

• Received and documented all shipments including processing of purchase orders and daily receipts

• Notified departments of deliveries

• Processed outbound deliveries as needed

• Secured catering accounts with a group of community businesses creating a $200,000 additional

profit

• Trained new assistant and shift managers

Burger King Kansas City, MO

Position: General Manager April 2003 - July 2006

Duties:

• Responsible for recruiting, hiring, and training of new team members for new store opening

• Successfully managed and supported staff of 25 team members; responsible for development, training, scheduling, and corrective action process

• Ensured OHSHA requirements were in 100% compliance

• Profit & loss responsibilities included all operational areas including inventory controls

• Developed recognition programs to increase productivity and morale

• Achieved recognition for overall store performance (bottom 250 to store #1 in a nationwide evaluation); presented with the GM award

• Increased sales by 35%

Jaafar International / Import-Export Company Olathe, KS

Position: CEO September 1996 -September 2009

Duties:

• Directed agent for private and government sector

• Served as negotiator between sellers and buyers

• Planned and executed logistics

• Provided investment advice

• Provided translation services to potential investors

• Worked as a public relation agent for private entities

PROFESSIONAL DEVELOPMENT

Attended a number of workshops and seminars:

• Balancing Priorities & Multiple Projects Seminar; Fred Pryor Seminars

• Change Acceleration Process Management Workshop; GE

• Coaching Skills Training; GE

EDUCATION

• Central State Missouri University

BA- Business Management

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