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Office Services Customer Service

Location:
Hoffman, NJ, 08831
Posted:
December 16, 2022

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Resume:

Joseph A. Figueroa

***-* *** *******

Cranbury, N.J. 08512

*** - *** - ****

Skills Summary

Microsoft Excel; Microsoft Word, Microsoft Windows, Microsoft Publisher,

Facility Commander Card Access / Security system.

Effective problem solver; prioritize and manage heavy work flow without direct supervision.

“Can do” attitude; work very cooperatively with legal and non-legal staff.

Excellent working relationship with attorneys.

Additional skills include customer service, general office support.

20 plus years of experience in facilities management, vendor management and negotiating.

Pryor Cashman LLP New York, NY

2018 to Present

Manage Office Services, Facilities, Records, Reception and Hospitality Departments.

Direct office moves, renovations and new space build-outs.

Supervise internal staff totaling 12, including 2 managers.

Investigate, negotiate and establish vendor accounts; negotiate lower prices on current accounts.

Purchase furniture (rental, temporary and permanent installations).

Liaison with Property Managers and building services.

Manage and maintain card access security system.

Evaluate and perform year end reviews of staff.

Participate in the development and implementation of emergency preparedness plans.

Maintain and update personnel plans as required by using Design CAD 3D Max.

Review vendor applications and approve payments.

Prepare reports on progress of ongoing projects, cost saving initiatives and general facility items for bi-weekly meeting.

Develop, implement and review procedures for all service departments.

Coordination and management of firm client events held in our onsite boardroom.

Blank Rome LLP New York, NY

2000 to 2018

Director of Facilities – Firm Wide March 2007 to January 2018

Manage firm wide facilities.

Direct global office moves, renovations and new space build-outs.

Supervise internal global staff totaling 8, including 3 managers.

Supervise IKON FM Managers, 4 in total.

Investigate, negotiate and establish vendor accounts; negotiate lower prices on current accounts; review and approve invoices for all locations.

Purchase furniture (rental, temporary and permanent installations).

Maintain current chart with all Leasing, Rental and Maintenance contract info.

Liaison with Property Managers and building services.

Manage and maintain card access security system.

Maintain furniture allowance budgets for Partners.

Evaluate and perform year end reviews of staff.

Participate in the development and implementation of emergency preparedness plans.

Maintain and update personnel plans as required by using Cadapult FM software.

Review vendor applications and approve payments.

Prepare reports on progress of ongoing projects, cost saving initiatives and general facility items for quarterly meeting with Chief Operations Officer.

Develop, implement and review procedures for all service departments.

Manage and maintain artwork inventory using Art Galley Pro Software.

Manager of Facilities and Office Services August 2000 to April 2007

Manage Mail Room, Duplicating, Supply & Fax Department.

Supervise total of 16, including 1 supervisor.

Liaise with Property Manager and building services.

Direct office moves, renovations and new space build-outs.

Manage and maintain card access security system.

Negotiate vendor agreements for NY office.

Conduct year end evaluations and performance reviews of staff.

Baker & McKenzie New York, NY

Manager of Facilities and Office Services September 1995 to July 2000

Supervision (including recruitment, training and review) of facilities and office services personnel.

Provide office maintenance and overhaul.

Collect rent from tenants of the firm.

Order all equipment for the office and tenants.

Coordinate office setups and office moves, including telecommunication and computer relocation.

Liaison with building management staff regarding resolution of building and facilities related problems.

Liaison with vendors to procure all office supplies and equipment.

Maintain Cardkey Security System and provide cardkeys for all personnel including access monitoring.

Provide routine and or service related maintenance for all office equipment.

Setup and arrange teleconferencing system including procurement of video conferencing equipment for firm seminars.

Supervise all office construction projects.

Maintain contracts with independent painters, carpenters, locksmiths and carpet cleaners.

Arrange and negotiate furniture purchase and leases.

Process payment for all facilities related services.

Maintain key inventory for all offices and floors.

Assist and coordinate with MIS department for computer installations and related projects.

Member of New York Wellness/Safety committee.

Maintain Organizational Chart for Fire Safety including appointment of Fire Wardens, Deputy Wardens and Searchers.

Moses & Singer New York, NY

Mailroom Supervisor September 1988 to August 1995

Hiring, training, supervising mailroom personnel.

Assisting Marketing Director with the layout of articles for firm brochure.

Coordinate mass mailing campaigns for the Marketing Department.

Organizing the duplication and distribution of firm literature.

Maintaining and controlling inventory.

Interacting with vendors to procure supplies and equipment necessary for efficient office operation.

Attending trade shows to qualify vendors prior to recommending or procuring equipment services.

Assist attorneys in preparing closing binders.

Professional Development

Continuing Education Course on the Basics of Facilities Management.

OSHA Compliance Course for training in General Industry Occupational Safety and Health Standards.

Member of IFMA and IAQA.

Commercial Property Management Course at NYU – May 15, 2007 – July 24, 2007.

Currently engaged in studied towards IFMA SFP designation.

Education

Alexander Hamilton High School 9/82 – 9/86

NYC Technical College 9/87 – 9/88



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