Customer Service Clerk

Marie A Ewing

*************@*****.***, 708-***-****

**** ***** ***** ******, ******* IL 60619

Skills

Medical Terminology

Microsoft Office

Typing 60 wpm

IVOS

Strong problem solving and analytical skills

Proficient in Microsoft, Excel, PowerPoint and Outlook applications

Excellent verbal, written and interpersonal communications skills.

Consistency with prioritizing task and meeting deadlines

Exceptional customer service with strong focus on customer retention and experience

Objective

To obtain a position which would enable me to gain more education knowledge as well work experience to open the road for greater accomplishments ahead.

Being able to strive within an environment that’s growing daily and adapting to change.

Having skills that can put me ahead and knowledge that can grow me individually and within a team.

Education History

University of Phoenix, Chicago IL

Bachelor of Science Degree in Business Management, September 2009

Employment History

City of Chicago Police Department

Clerk IV / September 1994 until December 2019

Performed a variety of clerical tasks related to sworn officer(s) preregistrations.

Interacted with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults.

Maintained and answered phone calls and scheduled sworn officer(s) appointment.

Prepared computerized referral(s) distributed reports as required.

Provided excellent service support to ensure sworn officer(s) satisfaction and respond to sworn officer(s) complaints in a professional manner.

Evaluated the outcome of care with the interdisciplinary team by measuring intervention effectiveness with team recommendations.

Verified the compensability of (IOD) which means sworn officer(s) injured on duty, and recommended referral(s) to particular specialist that would be the most appropriate choice to treat the sworn officer(s).

Coordinated information and care requirements with other care providers.

Macy’s Distribution Center

Associated Clerk/ Shift supervisor 1990 to 1994

Entered data into a computer for customer(s) merchandise.

Monitored accurate database information onto a computer software.

Distributed proper priced on inventory of merchandise.

Prepared efficiency reports daily in order to monitor daily production variances.

Audited inventory and ensured assigned zones are standardized and merchandise is displayed and easily accessible to customers.

Assisted general manager with payroll and timesheets.

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