Ava Cruz Chung

503-***-**** adt3ms@r.postjobfree.com

Highlighted Qualifications

●5+ working in a clinical and acute care management settings

●10+ years of case/care management and individualized care planning for medically involved individuals

●Experienced in the planning, development, organization, implementation, evaluation and direction of a facilities programs and services.

●My human connection and impact with my clients while utilizing Motivational Interviewing techniques and also self-actualization and advocacy training.

●Seasoned caregiver and Community health educator

●Microsoft Office certified professional

●Previous Experience in Food/ Beverage Service.

●Bilingual

Work History:

McMenamins

2022-Current

Host/ Runner/ Server/ Bar Back

Handle Opening to closing in both a faced paced restaurant & multi-tasking pub environment.

Handle all aspects of working in the kitchen and front of the house as a food and beverage server except cooking and mixing drinks.

Including prepping sides, waiting tables, serving food, pouring and serving alcohol,, bussing tables; operating point of sale system; restocking supplies, assisting bar tender, checking ID’s of the patrons purchasing alcoholic beverages; dishwashing; general cleaning of the pub, and most importantly, maintaining and providing excellent customer relations with all patrons.

Holiday Inn Banquets

2022 – Current

Catering Server / Bar Back

Setting up, running, bussing and breakdown of banquet rooms and bars for large events from serving fine dining to buffet style;

Checking ID’s, restocking, Assisting Bartenders and Catering Captain as needed

Most importantly, attending to customer needs and maintaining customer relations.

Klauss Private Duty Care Manager – 2020- 2022

Private Care Coordinator

●Provided on-call case management coordination and residential care

●Provided care services privately 5 days per week for chronic cardiac and congestive heart failure with acute symptom management

●Organized assessment and treatment for stage 4, Non-Hodgkin’s B-cell Lymphoma

●Coordinated primary care physician appointments and transportation to and from scheduled appointments

●Served as Liaison between patient and care provider and care staff to effectively organize care and understanding for client

●Organized various types of care insurances and guided through application for financial assistance from primary care hospital (Providence)

Ess / Hillsboro Newberg Schools

2016- 2020 / 2021-2022

SPECIAL EDUCATION ASSISTANT VI

●Observe and track student behavior and assist in Development and implementation of positive behavior plans for identified children.

●Collect data and complete integrity checks of Behavior Support Plans.

●Assist in scheduling and in providing training for school site staff on behavior management techniques and procedures.

●Provide one-to-one assistance as needed with children exhibiting developmental, academic or behaviorally aggressive challenges

●Maintain records, follow lessons plans and prepare instructional materials as

directed

Veritas School

2014-2016

Administrator PRN Staffing Coordinator

●Oversee all staffing needs and operations of the company

●Recruit and advertise to fill vacancies in a timely manner

●Support candidate screening and hiring processes

●Facilitate procedures after hiring regarding employee relocation, legal documents etc.

●Assist in preparation and execution of orientation and training plans

●Develop work schedules by allocating employees in shifts and positions

●Assume responsibility for timekeeping and time off requests

●Collaborate with payroll to ensure correct employee compensation

●Ensure compliance with internal and external policies and regulations

●Prepare and submit reports on staffing operations

Prosser Memorial Medical Center – Educational Internship 2012

Utilization Review Nurse

●Perform case reviews for billing justification and accuracy with insurance companies

●Audited insurance invoices to ensure cost of care was correctly maintained and billed

●Communication with insurance companies to obtain authorization for hospitalization

●Used CMS guideline to identify inappropriate utilization of services and familiarity with ICD-10 coding

●Using data analytics secured over 300k in funding for homebound patients to receive services

Mid-Columbia Children’s Foundation 2011- 2014

Public Health Educator

●Performed education outreach to local communities

●Educated parents of ages 0-5 in preparation for entering into kindergarten

●Community engagement around nutrition education and biometric indicators that lead to optimal engagement in education

●Assist parents in self-management of health & Wellness for family and child success as they entered school

●Educated on health benefits as it related to statistically higher chances of educational success of children ages 0-5 and through Kindergarten

Duke University Hospital and Clinics 2002- 2004

Registered Nurse CN III

●Observational monitoring of contraction and supplemental data gathering utilizing fetal heart monitors

●Assessing mother and baby for complications during course of labor

●Communicating with mother about potential labor processes and medical choices

●Coaching mother through stages of labor and their self-selected birthing plans

●Maintained Postpartum assessments of mother and baby during shift

●Providing emotional support for whole family

Wake Medical Cary, NC

2003-2004

Registered Nurse Labor & Delivery

●Provide care of mother and baby during all stages of labor and delivery as stated above

●Circulated in the O.R. during Cesarean Sections as needed

Piedmont Women’s Center

2004-2005

Registered Nurse L&D MOTHER BABY

●Triage and document calls appropriately per department policies and standards

●Provide care of mother and baby during all stages of labor and delivery as stated above

●Coordinate care for members needing assistance with accessing health care services, providers, community services, or other resources

●Collaborate with nursing staff to deliver healthcare education and coordinate care management services for members including for patient

Kadlec Medical Center

1999-2000

Registered Clinical Nurse II

SURGICAL PRE & POST OP

●Assess, instruct & prepare patients prior to surgery

●Ensure that operative and informed consents are signed and correct

●Initiate IVs and ensure patients are informed about procedure

●• Assess, monitor and document patients’ post-operative vitals and progress

●• Answer patient questions and ensure patient comfort

●• Monitor patients for condition changes, reporting any changes to physician and perform interventions during post-operative emergencies

University of Wisconsin Madison Hospital and Health Clinics

1995-1999

Student Nurse - Paid Externship

Burn Unit

Student Nurse and Certified Nursing Assistant IV - Geriatrics / Renal Transplant

●Nursing Care of Geriatric Residence in Short and Long term Care Facilities including Memory and Alzheimer’s care under supervision of RN or clinical instructor

●Independently providing care of renal dialysis and transplant patients as a Student Nurse during clinical rotations throughout senior year

Private case management Practice One Two Another Cary, NC

FOUNDER/ CEO RN NAVIGATOR PATIENT ADVOCATE BIRTH EDUCATOR 2004 to 2006

●Clarifying options to patients on their choice for hospitals, doctors and treatment

●Gathering information and answers questions

●Triage and document calls appropriately per department policies and standards

●Coordinate care for members needing assistance with accessing health care services, providers, community services, or other resources

●Collaborate with nursing staff to deliver healthcare education and coordinate care management services for members including for patient

Additional Work 2004- 2022

Acting Power of Attorney and case management 2012 - Current

For disabled elderly patient

●Established care and transferred care to Oregon and back to Washington again. Assist with coordination of care for co-morbidities, Mental Health issues including Anxiety,Depression, PTSD, Learning disabilities, Diabetes, COPD, Osteoarthritis, Dementia and Epilepsy caused by head trauma.

●Took over residential care and home health care during quarantine after she refuses to see agency nurse status post orthopedic surgery for fall related injury.

●In addition to case management provided live in care seven days/week on a volunteer basis

Midwife and Perinatal Educator-Momma Baby Haiti Medical Mission

Cofounder and Executive Board Member- Corem Deo Academy

●Fundraising, marketing and program development

●Management and recruitment of volunteers

● Logistics and staff recruitment

Full time Teacher -Grace Grammar, C.H.E.C.K, Classical Conversations, Corem Deo Academy, Pre K- 9

Founder and CEO of Safe house for expectant mothers experiencing sexual or domestic violence

●Case management and hands on coordination or provision of client needs

●Fundraising /grant-writing/financial management

●Management and recruitment of volunteers

● Program development and management of organization

Vice President – Parent Teacher Association Mid Columbia Partnership

Executive Board Member and Treasurer-

Bethany Christian Adoption Services

Education/Certifications:

University of Wisconsin – B.S. Nursing

Marylhurst University – Post Bac, Conflict Resolution

Columbia Basin C.C. –Post Bac, Medical Records, Billing and Health Information

Green River C.C.- A.S. General/ Psych

First Aid/ CPR

Oregon Pain Management Competency Training 2 NCEs

Oregon Cultural Competency Training 3 NCEs

Medication Relatedness Determinations- Hospice 1 NCE

Mandt Training- Reducing Violence in Institutional Settings

Tier I Certification-Collaborative Problem Solving Training

Stedi Skills Substitute Teacher Training

Student Privacy (Confidentiality) FERPA Training

Sexual Misconduct/ Harassment Staff to Student

Protecting Student and Civil Rights in Educational Environment

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