Customer Service Site Engineer
Resume:
Washington, DC *****
adt3m5@r.postjobfree.com
EDUCATION AND
TRAINING
Bachelor of Science
Mechanical Engineering
Trisakti University, Indonesia
April 1996
Some College (No Degree)
Management Information Systems
George Washington University, The,
Washington, DC, Indonesia
SUMMARY
Reliable professional with over seven years of proven experience in customer service, client relationship management, and decision making. CORE COMPETENCIES:
Customer Service, Client Relationship Management, Data & Financial Analysis, Sales Growth, Business Development, Strategic Thinking, and Decision Making.
SKILLS
EXPERIENCE
CLIENT RELATIONSHIP MANAGER
Cogworx Consulting Jakarta, Indonesia October 2019 - February 2021 RELATIONSHIP BANKER II
Capital One Bank Arlington, VA January 2014 - April 2014 ANTO G. MASWAN
• MS Office (MS Word, Excel),
AutoCAD Drawing, Mechanical
Engineering skills
• Soft Skills: Verbal and Written
Communication, Critical
Thinking, Team Work, Time
Management, Customer Service,
Business Development, Client
Relationship Management, Sales
• Developed an intimate familiarity with clients
• Developed relationships with clients and become knowledgeable about their business
• Sought new business development opportunities from clients
• Anticipated and resolved client concerns professionally and efficiently
• Built a strong network of clients
• Focused on business process enhancement and optimizing workflows through enhanced visualization and analysis of data.
• Developed and maintained the company's relationships with contacts/customers to maintain and expand business.
• Maintained a regular calling program on customers and prospects in order to generate high quality new deposit and loan business from existing clients in order to achieve or exceed specific production goals.
• Met with existing customers and prospects through personal calling efforts and other contacts to discuss business needs and recommend ways in which the bank can help provide business solutions to all of their financial needs.
AM
PERSONAL BANKER
Bank of America Arlington, USA October 2007 - January 2014 STORE MANAGER
Boston Tea Party Vienna, USA July 2000 - October 2007 HVAC SITE ENGINEER
Takasago Engineering Indonesia Jakarta, Indonesia November 1996 - August 1999
PURCHASER
Samsung Electronics Indonesia Cikarang, Indonesia May 1996 - November 1996
• Established and maintained effective customer relationship to understand customer needs, prepared sales plan and strategy, identified and drove the development of new market opportunities and cross- collaboration
• Managed administrative procedure in sales process and supported project management activities when required
• Partnered up with Financial Advisor, Small Medium Enterprise (SME) Specialist, and Mortgage Loan Officer (MLO) to meet customers' financial goals
• Developed and executed sales and profit plans that were in-line with budgetary goals
• Maintained and utilized daily, weekly, quarterly, and annual financial reporting
• Maintained proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures
• Maintained a clean well-merchandised store, following visual presentation plans and standards
• Identified staffing, recruiting, interviewing, hiring, and training needs of qualified candidates
• Planned and executed all sales promotions and new product information effectively and efficiently
• Researched, designed, and installed HVAC mechanical equipment to meet clients' requirements in both large and small projects
• Conducted consulting on HVAC system and equipment design for a wide range of projects, and worked with other engineers, project managers, and construction professionals as needed to create and/or modified design parameters
• Developed and supervised all aspects of production including Clean Room design, computer modeling, selection of manufacturing methods, fabrication, testing and implementation of products and systems
• Served as project manager to coordinate efforts of engineers, drafters, and manufacturing personnel during all project phases
• Researched, selected, and purchased quality products and materials from South Korea or Singapore
• Built relationships with suppliers and process requisitions and updated management on status of orders
• Updated inventory and ensured that stock was kept at appropriate levels INTERESTS
Reading, Traveling, Biking, Walking, Learning new languages and cultures. LANGUAGES
Bahasa Indonesia, Native Speaker
English, Proficient (Verbal and Written)
LANGUAGES
English:
Professional
Indonesian:
Native/ Bilingual
• Coordinated with inventory team, management, and stockroom as required
• Assessed quality of stock received and escalated any discrepancies to suppliers and management.
Contact this candidate