Business Analyst Health Educator

***********@*****.*** 609-***-**** Stafford, VA **578

PROFESSIONAL SUMMARY

A professional business intelligence developer with over 3+ years of experience in SQL and BI reporting tools such as Tableau, SSRS, SSIS and as a Business Analyst. Currently seeking growth-oriented opportunities in Business intelligence in industries like Manufacturing, Health, Education, Logistics, Retail, Technology etc.

Enthusiastic team player, dedicated to streamlining processes and efficiently resolving project issues with experience and understanding of SDLC Detail-oriented and data-driven business intelligent analyst with a strong passion for identifying patterns within seas of data. Passionate about helping businesses make better decisions by translating data into meaningful insights.

WORK HISTORY

DAN TECH Professional Group

Business Analyst 02/2021 - Current

Atrium Healthcare

SSRS / TABLEAU REPORT DEVELOPER/BUSINESS ANALYST 04/2020 - 01/2021

TECHNICAL SKILLS

EDUCATION

Montclair State University

Montclair, NJ

12/2018

Bachelor of Science

CERTIFICATIONS

CompTIA security+

CCNA ( In Progress)

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

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Serving as the first point of contact for customers seeking technical assistance over the phone or

email.

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Perform support to the user check-in person, performing functions such as: account creation,

assigning permissions through active directory.

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Maintaining data quality and backups and overseeing database security

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● Building databases and validating their stability and efficiency Performed analysis and presented results using SQL, SSIS, MS Access, Excel, and Visual Basic

scripts.

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Experience in OLTP / OLAP

systems, Analysis and E-R

Modeling, Process Diagrams,

and Flowcharts

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Developed Database schemas

such as Star Schema,

Snowflake Schema used in

relational, dimensional and

multidimensional modeling

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Proficient application of

Tableau Desktop and Tableau

Server

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Application of Oracle

Database, SQL Server, IBM DB2

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Application of Erwin, Visio,

Excel, Word, PowerPoint,

SharePoint, Wiki, Q-test

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Practical hands-on experience

working with SSIS, SSRS,

Tableau, BI Publisher, SQL,

PLSQL, TSQL, Linux

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● Dean's List 2016, 2017, 2018

Mary Nketiah

Princeton Hospital. Princeton, NJ

Health Educator 05/2018 - 04/2020

Van Dyk Healthcare

BUSINESS ANALYST/FUNCTIONAL ANALYST 02/2017 - 03/2018 Designed new reports and wrote technical documentation, gathered requirements, analyzed data, developed and built SSRS reports and dashboard, supported clients' business reports

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Conducted JAD sessions with different Auditors, Business Users to capture and document the BRD and transform the approved BRD into SRS and FRS

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Created tabular reports, matrix reports, list and charts, parameterized reports, sub reports, Ad-hoc reports, drilldown reports, graphical, multiple groupings, formulas, summarized and conditional formatting etc. using SSRS and Tableau and according to business requirements

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Created action filters, calculated sets for preparing dashboards and worksheets in Tableau

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Developed Tableau workbooks from multiple data sources using Data Blending.

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Developed Tableau visualizations and dashboards using Tableau Desktop.

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Developed a 360-business dashboard with multiple panels and parameters – a useful sales tool for salesforce teams

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● Promoted available resources and connected individuals with services. Gave public talks on importance of health education and specific disease prevention and treatment strategies.

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Assisted with development of improved seminars and training materials.

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Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

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Identified process improvements in day-to-day functioning of department.

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Engage users and stakeholders to gather software

requirements/business rules and ensure alignment with development teams.

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Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user stories, user cases, workflow/process diagrams, flowcharts and model diagrams

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Identify and reconcile errors in client data to ensure accurate business requirements.

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Draft and maintain business requirements and align them with functional and technical requirements

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● Lead stakeholder meetings and JAD sessions.

New Charter Technologies

Help Desk Analyst 01/2016 - 12/2016

Prepares documentations and stores them on the organizations shared drive or SharePoint.

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Interacted with business users to gather business requirement documents.

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Analyzed user stories to produce functional and technical requirement documents.

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● Converted user stories into deliverable modules.

● Performed Unit, Stress, Regression and UAT Testing. Troubleshooting and resolving service-related issues such as user data back-up, printing.

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● Monitor helpdesk ticket system workload and productivity.

● Resets user's passwords (Active Directory)

Maintains records on inventory of personal computers, peripheral devices, printers and software.

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● Uploading documents on sharepoint for end users.

● Remaining unclassified laptops.

● Troubleshooting laptops, and hardware installations

● Attending to end-users on phone calls.

Contact this candidate