Sales Associate Customer Service
Resume:
Jo Ann Peterson
Cook/Sales/Customer Service/Caring/Compassionate
Wofford Heights, CA 93285
************@***.***
Authorized to work in the US for any employer
Work Experience
Customer Service / Cashier
Wye Road Feed and Supply - Bishop, CA
November 2017 to February 2018
Cashier, open, close, load feed up to 50lbs.,help answer customer’s questions. Cook
Mount Williamson Motel and Base Camp - Independence, CA August 2017 to October 2017
Prep, cook, clean.
Cook
Cal Tech Owens Valley Radio Observatory - Big Pine, CA March 2017 to July 2017
Prep, cook, serve and clean for crew at ORV.
Customer Service/Cashier
Travel Traders - Indian Wells, CA
February 2016 to July 2016
Responsibilities
Open or close shop including balancing register at the end of the day and making deposit into safe and also preparing bank for next day. I work as a cashier plus I receive, price and stock merchandise. Help customers/answer questions.
Accomplishments
Set a good example for the younger adults working there. Skills Used
Excellent verbal and written skills, math skills, people skills. Secretary/Receptionist
WPS - Riverside, CA
October 2010 to October 2015
Responsibilities
I worked two weeks every summer, filling in for vacationing secretary. Answer phones, direct calls, collecting rents, accounts receivable and accounts payable, basic working understanding of Microsoft Word and Excel, handling correspondence, lease abstracts, cover letters, leasing commission invoices, scheduling tenant repairs.
Accomplishments
Kept secretarial duties up-to-date.
Skills Used
Answer phone calls in a pleasant manner, computer, some knowledge of Yardi, handling rents, accounts receivable and payable, correspondence with tenants and within the corporate office. Clerical, filing
Bluestar Properties - Victorville, CA
October 2002 to February 2003
Responsibilities
Filing, typing, completing and sending out pertinent correspondence. Accomplishments
Helped company get caught up on filing and correspondence. Skills Used
Filing, typing, computer.
Sales/Customer Service/Cashier
Mountain High Ski Area - Wrightwood, CA
November 1990 to March 1994
Responsibilities
I worked in the snack bar as a cashier and also worked as manager for one season. Accomplishments
Pleasant, welcoming and helpful attitude.
Skills Used
Retail, cashier, stocking, managing including inventory and ordering, scheduling work days and times of all employees.
Kitchen Help/Food Prep
Lyles Pine Manor - Wrightwood, CA
July 1987 to December 1987
Responsibilities
Assist cook, food prep, wash dishes, clean kitchen and appliances daily. Accomplishments
Freed up cook to be the best she could be!
Skills Used
Kept kitchen immaculate and in running order.
Summertime Daycare
Trinity Baptist Church - Palmdale, CA
June 1986 to September 1986
Responsibilities
Read and interact with children
Prepare children's lunches and serve them.
Check children in in the morning and out at the end of the day. Accomplishments
I had a positive impact on otherwise scared and lonely children. Skills Used
Simple human skills. Love and compassion.
Sales Associate/Customer Service/Cashier
Berean Book Store - Whittier, CA
February 1979 to December 1979
Responsibilities
sold books, Bibles, church and Sunday School supplies
•ordered church bulletins, communion accessories, sunday school supplies
•had names embossed on Bibles
•stock shelves
•stock bookshelves alphabetically
•open and close out register
Accomplishments
Had a positive impact on new and returning customers. Brought a smile and some joy into customer's day.
Skills Used
cash register
use of microfiche
preparing and sending out special orders
Sales Associate/Customer Service/Cashier
Marsden's Shoes - Whittier, CA
January 1978 to December 1978
Responsibilities
men, women and children shoes
•cashier
•open and close cash register
•take special orders
•receive orders and stock shelves
Accomplishments
Serviced an important aspect of the human condition. If your feet don't feel good, you don't feel good! Skills Used
cash register
taking and sending out special orders
patience and kindness
Sales Associate/Customer Service/Cashier
Youth Town - Whittier, CA
June 1974 to March 1975
Responsibilities
Mainly children's shoes, but also special orders for diabetic patients.
•sales and special orders
•cashier
•receiving and stocking shelves
•open and close register
•clean storefront
Accomplishments
Helpful, caring and compassionate. Had a positive impact on many children and elderly diabetic persons. Skills Used
patience
caring service
compassion
cash register
receiving and stocking shelves
opening and closing out register
Education
High school diploma
Skills
• Customer Service
• Crew Member
• Food Service
• Accounts Payable
• Accounts Receivable
• Office Management
• Kitchen Experience
• Food Preparation
• Property Management
• Property Leasing
• English
• Yardi
• Microsoft Outlook
• Windows
• Clerical Experience
• Personal Assistant Experience
Certifications and Licenses
Riverside County CA, Food Handler Certification
December 2015 to December 2017
Riverside County, CA Food Handler Certificate
eTIPS on Premise 2.0
Present
Food Handler
Assessments
Customer Focus & Orientation — Expert
April 2020
Responding to customer situations with sensitivity Full results: Expert
Cashier Skills — Highly Proficient
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Electronic health records: Best practices — Proficient July 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic attention to detail — Highly Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Verbal communication — Highly Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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