Resume

Customer Service Sales Associate

Location:

Greenwood, SC

Posted:

December 16, 2022

Contact this candidate

Resume:

Michaelene Du Bois

Greenwood, South Carolina

WORK EXPERIENCE

General Manager, Customer Service, Accounting, Sales, Marketing, Aquatic Specialist

JKS Aquatics - Knoxville, TN

Feb 2020 to Aug 2021

·Manage all aspects of day to day operations of the JKS Aquatics business.

·Organizing company paperwork, hiring and managing a staff of 7. Daily store maintenance and COVID protocols.

·During closing evenings, completed inventory management, ordering and organizing.

·Daily opening and closing of business, 1 of only 2 staff who were authorized to do cash handling. Working hours daily 6 days without paid overtime.

·Non salary with over 60+hrs weekly. Purchasing supplies necessary for daily operations.

·Answering calls for JKS Aquatics Maintenance and Pond.

·Scheduling maintenance, aquarium builds or pond appointments.

·Consistent monitoring of aquatic life in our facility.

·Used prior Veterinary experience to accurately maintain aquatic health and conditions based on presentation and behavior and took appropriate corrective actions if needed (e.g. medicate, water change, remove from sale, etc.)

·Maintain life and health care of invertebrates and corals.

·Provide excellent client education, customer service and sales.

Knoxville/Tennessee

General Manager, Scheduling, Sales,

Ordering, Customer Service, Accounting,

Education and Health & Wellness of animals.

Remote Customer Service Representative Lead/Chat Support

Apple IPhone, MACBook, MAC Desktop and Ipad IT as well as all Android IT Support- Pioneer, TN

February 2015 to December 2019 REMOTE

•Responsible for Tier 1 and QA support, evenings and overnights working remotely from home.

•Customer service, sales lead for Apple Customer Care and Android Device Support.

•Monitoring sales tracker, QA Analyst, Tier 1 IT support.

•Remote customer service lead

Remote/Telecommute/Tennessee

Lead Customer Service Agent, Chat/Email specialist,

Sales Lead, QA Support, IT Lead Support.

Veterinary Technician/Receptionist/Kennel/Grooming

Dixon Animal Clinic and Pet Resort - Knoxville, TN September 2015 to November 2017

•Veterinary Technician for animals.

•Duties included but were not limited to, x-ray tech, pharmacy, blood work, surgery prep and assist, extensive work withHeska and IDEXX Systems.

•Work with PSI and Avimark Veterinary Management Systems.

•Small animal care and support.

•Receptionist duties and customer service.

•Kennel care and support. Grooming services and care.

•Emergency care, critical care and monitoring, vein puncture, IV cath. placement, dentistry, radiology, record-keeping,client education and assisting in rooms when needed.

Knoxville/Tennessee

Veterinary Technician, Client Education, SX Support,

Reception, Appointment Setting, Customer Service and Sales.

Veterinary Technician/ Receptionist/ Customer Service /AAHA Certification Handling

Old Trail Animal Hospital - Shrewsbury, PA September 2009 to September 2011

•Veterinary Technician for animals.

•Accreditation Specialist in charge of AAHA Certification handling and procedures.

•Duties included but were not limited to, x-ray tech, pharmacy, blood work, surgery prep and assist, extensive work withHeska and IDEXX Systems.

•Work with PSI and Avimark Veterinary Management Systems.

•Large, Exotic and Small animal care and support.

•Emergency care, critical care and monitoring, vein puncture, IV cath. placement, dentistry, radiology, record-keeping,client education and assisting in rooms when needed.

Glen Rock/Pennsylvania

Veterinary Technician, Client Education, Receptionist, Customer Service

Appointment Scheduling, AAHA Certification Handling, Hills Science Diet Certification

Education Specialist, Critical Care and SX Support

Veterinary Technician/Receptionist/Kennel Support/Emergency Care

Bartow Animal Clinic - Bartow, FL

December 1997 to June 2009

•Veterinary Technician for Small animals and Exotics.

•Duties included but were not limited to, x-ray tech, pharmacy, blood work, surgery prep and assist, extensive work withHeska and IDEXX Systems.

•Work with Cornerstone Veterinary Management System

•Reception support and customer service.

•Kennel support and care.

•Grooming if needed.

•Emergency care, critical care and monitoring, vein puncture, IV catheter placement, dentistry, radiology, record-keeping,extensive client education and assisting in rooms when needed.

•Several large animal and exotic rescue organizations were attended to by our clinic. Big Cats, Bears, Birds of Prey,Sheep, Sugar Gliders and more.

Bartow/Florida

Veterinary Technician, Receptionist, Customer Education, Kennel Support

Emergency Care, Exotics Care & Education, ER Support and Critical Care.

Sales Associate, Entertainment, Cashier, and Customer Service

Walt Disney World Resort - Lake Buena Vista, FL August 1993 to October 1997

•Customer Sales Walt Disney World

•Guest interaction specialist and customer service.

•Portrayed several Characters on stage and throughout three parks • Preformed at private functions, several Children's Hospitals and Charities.

•Opened Spectro Magic Parade in 1995.

•Walked with Michael Eisner (as Mickey Mouse) on the first Children's Day at Walt Disney World.

•Characters included Mickey, Minnie, Pooh, Maid Marion, Ariel, Roger Rabbit and Tinkerbell to name a few.

•Customer Service/Guest Experience Advocate at Pleasure Island.

•Duties included set up, cash handling, Guest Services and close out.

•Retail Sales/Guest Service Advocate at Tinkerbells Treasures in the Magic Kingdom; store set, cash handling, close out,stocking of merchandise and retail sales.

•Guest Service interactions.

Lake Buena Vista/Florida

Guest Entertainment, Character Performer, Sales Associate, Cashier, Night Closer, Cash Handling,

Customer Service and Guest Enhancement Support.

EDUCATION

Penn Foster Enrollment in Associate Degree Program for Veterinary Technician –

Scottsdale, AZ

September 2009 – Unfinished

Associate Animal Sciences/Incomplete

Valencia Community College –

Kissimmee, FL June 1993 to August 1994

High school Diploma 3.5 GPA

Oakland Mills High High School - Columbia, MD August 1990 to June 1993

SKILLS

vCSR (10+ years)

vCall Center (10+ years)

vCustomer Care, Customer Education (10+ years)

vIT Support (10+ years)

vRemote Access Software (9+ years)

vLive Chat/Email (10+ years)

vLAN (5 years)

vTechnical Support (10+ years)

vOperating Systems (10+ years)

vComputer Networking (7+ years)

vAndroid (10+ years)

vVPN (7+ years)

vMicrosoft Windows (10+ years)

vHelp Desk (10+ years)

vEthernet (9+ years)

vVoIP (6+ years)

vNetwork Support (9+ years)

vMicrosoft Windows Server (10+ years)

vTroubleshooting (10+ years)

vDisaster Recovery (9+ years)

vAnimal Emergency Care and Triage (10+ years)

vCornerstone Veterinary Software (6+ years)

vPSI Veterinary Software (10+ years)

vAvimark Veterinary Software (10+ years)

vHeska (10+ years)

vIDEXX Systems (10+ years)

vManual and Digital X-Ray Systems (10+ years)

vVeterinary Surgical Procedures, Set Up and Monitoring (10+ years)

vVPN (7+ years)

vVeterinary Surgical Procedures, Set Up and Monitoring (10+years)

vExtensive Canine, Feline &Exotics. Veterinary Dentistry (10+ years)

vVeterinary Reception (10+ years)

vVeterinary Kennel Support (10+ years)

vPet Grooming and support (10+ years)

vTCP/IP (5 years)

vVeterinary Nutritional Advocate with Hills Science Diet (10+ years)

vAccreditation Specialist for AAHA Certifications (10+ years)

CERTIFICATIONS AND LICENSES

Continued Education /Certifications

February 2000 to Present

•Veterinary Nutritional Advocate for Hills OTC and Prescription Pet products.

•Advocate for and applied extensive continued education with Canine, Feline, Large Animal and Exotic health care standards of practice.

•Continued Education on Flea, Tick, Heartworm and Internal Parasite Control/Prevention. Through Bayer, Merck Animal Health, Merial, Novartis Animal Health, Virbac Group, IDEXX Laboratories, Inc. and Zoetis Inc.

•Comprehensive and Extensive Canine & Feline Dentistry.

•Accreditation Specialist for AAHA Certifications.

GROUPS

References

**PLEASE REQUEST TO CONTACT PRIOR EMPLOYERS BEFORE DOING SO**

Reference Name: Craig D'Auria

Company: Central Pet Supply and Distribution

Reference Title: Territory Manager

Phone: 404-***-****

Type: Professional

Reference Name: Eddie Manti

Company: Walt Disney World Resort