Security Guard Customer Service

Ebony Marie Smith

240-***-**** (cell)

adt3i6@r.postjobfree.com

Objective: To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Customer Service SUMMARY OF QUALIFICATIONS:

During my career history, I have accumulated more than 14 years’ experience directly related to Customer Service and Administrator/Assistant responsibilities.

• Excellent management skills

• Advanced knowledge of personal computers and software application including Microsoft Word, Microsoft Excel, PowerPoint, and Internet.

• Experience with maintaining logs

• Respond quickly and correctly during crisis

• Scanning documents electronically

• Effective with processing/filing incoming and outgoing emails

• Excellent with performing minor maintenance on equipment such as computers and printers.

• Excellent time management, organizational and multi-tasking skills.

• Excellent communication and writing skills.

• Excellent management skills

• Experience with special needs students

• Excellent attention to detail.

• Having conflict resolving and problem-solving skills. Work Experience:

Security Guard @ Office of Personnel Management – Washington, D.C.

(Hour works 40+weekly)

KR Contracting, Springfield VA February 1, 2021, to present When working as a Security Guard at the main entrance I also double as a receptionist. I am responsible for searching and granting entry in the building by clearing identification for all personnel entering and exiting the building. I will accompany guests to destinations. I monitored camera videos surveillances system to identified unusual occurrences and violations. I am also responsible for writing accidents and incidents reports for any suspicious activities or safety hazards. In addition, I help retirees and current federal employees by taking their information and questions by sending an email to the appropriate personnel.

Lead Educational Technician GS-05 (hours worked 40 to 45 hours biweekly) Andrews Air Force Base June 21, 2020 – January 16, 2021 As an Education Technician, assist in providing a warm environment for infants and preschoolers. Assisted faculty in updating timetable and course changes if any. Update and file children records. Educational Technician CY-3 (hours work 40 to 45 hours biweekly) Indian Head Naval Base October 21, 2017, to June 21,2020 I participated in a wide array of tasks within the organization to maintain a safe, positive learning environment. I have effectively demonstrated the abilities to enforce rules for behavior and procedures for maintaining order among a class of 20 students. To accomplish these tasks, I develop daily lessons plans for engagement and study related activities. I have also developed spreadsheets and PowerPoint presentations to report to both the directors and parents of the students’ progress. Utilizing these reports, I have demonstrated the ability to effectively communicate with parents and directors on the child’s individual education plan and on the child’s behavior. In working with the Children, I have implemented a variety of teaching methods including lectures, media, computer use of word and internet, group discussion and role playing. I have also been afforded the opportunity to created schedule of recreational activities for the facility. As part of my responsibilities, I have been able to effectively demonstrate the ability to regulate health and hazardous conditions by managing proper housekeeping utilizing preventative measure for disease and infections within the agency guidelines. Charles County Board of Education November 17, 2006, to October 2017 As an Instructional Technician, I was responsible for clerical duties related to the instructional assignments to instruct students. I assisted licensed staff to instruct students by applying lesson plans, administrative tests, and instructional activities and by teaching library skills. I have demonstrated the ability to maintain classroom equipment, records, student’s files ensuring documentation required is readily available. I have effectively demonstrated the abilities to enforce rules for behavior and procedures for maintaining order among a class of 20 students. I observe individual students, playground or classroom activities while providing a safe and positive environment. I am responsible for providing personal care and help student to access their education. As part of my responsibilities, I have been able to effectively demonstrate the ability to regulate health and hazardous conditions by managing proper utilizing preventative measure for disease and infections within the agency guidelines promoting proper care to include but not limited to providing personal care such as personal hygiene, feeding, toileting, mobility, positioning, nursing, and other therapy services. I assist with all other school administrative duties and other duties as assigned. Education:

College of Southern Maryland, La Plata, MD (September 2006 to present) Westlake High School, Waldorf MD (Graduated June 2005 – High School Diploma) Courses/Certificate of Completion:

C-Cure 9000 Security (February 2021)

Basic Security Training

Weapons Training

Cyber Security Training

Admin Office Procedures (September 2020)

Time Management (August 2020)

IT Fundamental (March 2020)

CDA 09/24/2018

Supporting Positive Behavior 10/16/17

Counterintelligence Awareness and Reporting for DOD employees 10/17/17 Safe Sleep Practices for Caregivers Reduce the Risk of SUID 10/17/17 Phishing Awareness 10/17/2017

Cyber Awareness Challenge 10/16/2017

Partnering with Families 10/16/17

Various Modules: Safety, Health, Learning Environment, Physical, Guidance, Child Abuse (From October to December 2017)

Micro/Software Application/Business (August 2006)

References:

Available upon request.

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