Anthony Muhammad

***** ******* *** ******, ** ***19

708-***-****

Email adt3hr@r.postjobfree.com

Professional Profile

Career Objective

To obtain a position within a progressive organization that will utilize my strong customer service and communication skills and ability to connect with people, while allowing me the opportunity for a positive contribution.

Personal Profile

I possess excellent time management and adaptation skills, very responsible with an attention to detail. Organized and take initiative to be a leader, very logical, precise and analytical. Able to work unsupervised or in a team environment.

Skills Summary

An accomplished Client Relations Specialist with extensive experience in a “Fortune 200” financial services company. Skills recognized through performance include empathetic/analytical listening, problem solving to resolve issues/retain customers, and well developed oral/written communications. A focused and multi-tasking individual, who displays a positive attitude with customers and fellow associates, contributes as a team leader and member and works efficiently in fast-paced, demanding environments. Trained new hires and worked as a Peer Coach.

Professional Experience

01/2018-03/2020 Lyft Chicago, IL

I worked as a Rider Share Driver

06/2018-12/2017 Uber Chicago, IL

I worked as a Rider Share Driver

11/10/16-12/14/2018 Amazon Warehouse Joliet, IL

I worked in their Warehouse as an Auditor for Inventory Control 10/02/14 - 01/16/15 UPS Hammond, IN

I worked as a front end loader at a UPS warehouse, I loaded UPS trucks as a seasonal worker. UPS office Number 219-***-****

03/02/ 2011 -07/02 2014 Capital One Richmond, VA

Merchant Dispute Department

• Handle credit card dispute customers have with merchants

• Processing dispute regarding Master card & Visa card Guidelines and Regulation Z

• Analyzing & processing documents from Merchants & Cardholders

• Make outbound calls to customers/Take inbound calls from customers 05/02 2006- 3/01/2011 Capital One Richmond, VA

Senior Account Coordinator

• Handled a variety of written and oral customer requests in timely and efficient manner

• Taught and trained new hires in position and function

• Handled customer request to combine multiple accounts up to 50 a day

• Suggested staff meeting agenda improvements accepted/utilized by management 04//26/ 2004- 05/1/ 2006 Capital One Richmond, VA

Account Manager

• Worked in a call center environment, part of a team that responded to delicate calls from our supervisor supporting staff.

• Primary function to retain and satisfy client’s request

• Trained peers to increase productivity

• Utilized by management to support other teams/functions facing high volume issues 02/12/ 2000-04/25/2004 Capital One Richmond, VA

Account Resolution Supervisor

• Handled difficult customer calls. Served as a Team Leader in Canada. Received high volumes of calls; up to 80 a day

• Participated in training module for new Canadian Facility

• Designed plan to boost team morale

Capital One HR 804-***-****

Education

University Of Richmond – Richmond, VA

• Graduated – 2008

• Bachelors of Liberal Arts - Diploma received

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