Data Entry Customer Service

Dominique Coleman

***************@*****.***

Oak Forest, IL 60452

Summary

Accomplished Retail Banker with a long track record of success in sales, administering retail loans, opening various retail and commercial accounts. Skilled at matching banking products with customer needs and working various customer service phone queues.

Skills

•Strongly operational •Sales driven •Detail oriented •Data entry

•Retail lender •NMLS trained

•Microsoft word and excel

First American Bank Riverside, IL

Treasury Management Support Rep

October 2021 - January 2022

•Responsible to respond to telephone,

email and fax inquiries from commercial

clients, account officers, treasury

management sales officers, branches,

other internal departments and clients

directly. Serving on a national and

international capacity.

•ACH initiations, reversals, filters and limit

adjustments, domestic and international

wire transfers, online banking profile

creation, transaction research, and fraud

adjustments.

First American Bank Chicago IL

Senior Personal Banker

August 2019 to October 2021

•Branch leader in retail and mortgage

loans. Retail loan originator, primary

point of contact between underwriters

and customer. Worked closely with

Mortgage Coordinator and MLO’s. Notary

public and retail loan closer, including

home and personal.

•Branch Auditor ensuring operations were

followed and in order at home branch as

well as the regions. New account, teller

and vault audits.

•Advanced customer service call queues,

including Loans, Mastercard Portfolio

Viewer, Online Support, and HSA.

Respond to and fulfill any customer or

branch staff request, and all advanced

issues. Calls routed through Interaction

Client and documented through CRM

case logging.

•Supervisor in charge of daily, weekly and

monthly reports and tracking.

Responsible for ensuring, new accounts,

teller, vault and atm audits were

completed correctly and timely.

Transaction overrides and limit

approvals.

First American Bank Chicago, IL

Personal Banker

February 2016 to August 2019

•Branch account opening and closing,

including personal and business.

•Daily teller transactions, atm

replenishment, processing cash orders

and shipments

•Customer service call center and call

nights.

•Community Outreach and seminars to

provide financial literacy and generate

sales.

•MLO, credit card application processing,

merchant service sales

Guaranty Bank Alsip, IL

Personal Banker

May 2014 to February 2016

•Performing a high volume of teller

transactions daily.

•On-site sales coordinator, responsible

for booking and attending.

•New account opening and closing, both

retail and commercial.

•Retail loan referrals to a third party and

personal loan application submission.

Education & Training

Thornton High school 2004

Canella School of Hair Design 2012

Nationwide Multistate Licensing System & Registry NMLS #1551185

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