Scrum Master Customer Support
Resume:
Mansi Agar
Agile Product Management
adt3h5@r.postjobfree.com
Atlanta GA
PROFESSIONAL PROFILE
A versatile product manager leading programs enabling multiple value steams by implementing digital business transformation for client engagements involving cross- functional teams.
In over 6+ years of experience, have worked as a developer, a product owner, and a scrum master, so have well rounded experience of entire software development lifecycle from inception to delivery.
Areas of Expertise:
• Ability to manage complex projects delivered in agile process, resolve inter team dependencies.
• Defining product roadmap and aligning value streams.
• Project planning activities including - communication plan, risk & mitigation plan, weekly status dashboard for the client, leadership etc.
• Analysis & definition of objectives and milestones for projects.
• Facilitating Scrum ceremonies like Sprint planning, Daily stand up, Sprint refinement session, show and tell session, System Demo, sprint retrospectives etc.
• Demonstrate ability to influence customers and product managers through credible knowledge and experience, persuasion and influencing skills.
• Managing client relationship, reporting program status to both internal and client leadership.
• Also, in past have worked as software developer using Microsoft technologies
(ASP.net, C#, MS SQL), Webservices, JavaScript
• Experience on tools – Bugzilla, JIRA, Confluence, visio etc. with understanding of various delivery methodologies: Agile, Scrum
• Experience on Adobe Experience manager and other CMS solutions, deep knowledge on adobe analytics, learning other adobe products like AEP (Adobe Experience platform).
PROJECT EXPERIENCE
Publicis Sapient
Agile Product Manager (October 2021 – Till date)
Verizon Account
Worked as scrum master for one of the agile connect teams in Verizon consumer group, the POD was focused on auditing the production Verizon website, and optimize the web performance of key user journeys in the consumer buying funnel, as scrum master my key responsibilities were
- Team onboarding and knowledge transfer
- Managing team’s backlog
- Managing the teams RAID tracker resolving inter team dependencies
- Release management
- Defining requirements for Adobe Experience manager and Adobe Analytics UPS Account
Lead the data warehouse migration project, as part of digital transformation UPS supply chain solution wanted to migrate from their legacy SQL data warehouse to a modern pre-processing architecture on Azure data bricks, as part of program I played the role of scrum master.
- Managing globally distributed scrum team.
- Tracking project risks, issues, and key milestones.
- Working with multiple stakeholders resolving inter-team dependencies and create integrated delivery plan.
- Managing backlog for a Data warehouse product, using Azure Data bricks, Azure data Factory, COSMOS
Wevun Global
Product Management (July 2020 – September 2021)
Wevun global was a startup, a social platform focused on kids’ education, the application provides a platform for the professionals to host their courses and provide online classes. As it was a startup each team member was handling additional responsibilities over and above there profile, my role as product manager was to
- Managing offshore development team
- Creating product backlog, Managing Prioritization
- Defining product roadmap
- Creating customer support content, using CMS systems
- Defining requirements for Adobe experience manger
- Managing production support tickets
EnMS Consulting Pvt Ltd
Software Developer (July 2013 – March 2016)
As part of EnMS group was working on production support for their energy management portal, key roles, and responsibilities
- Handling production tickets
- Working with application developers for any code issues
- Application Development ASP.net
- Database management MS SQL
TeckInfo Solution
Software developer (Aug 2010 – Mar 2012)
Worked as a software developer on the web portal for healthcare client for viewing the reports, also worked on car rental web portal (Avis)
- Application Development ASP.net, HTML, JS
- Database management MS SQL
Government Of India – Ministry of IT (Uttarakhand State) Assistant Programmer (Nov 2008 – Nov 2009)
Worked as part of production support for government portals
- Production Support
- SQL Database
ADDITIONAL INFORMATION
Education: Bachelor of Engineering – Computer Science Certifications: SAFE Agile certification by SAFe Certified Scrum Master by PSM Apart from work: Enjoy outdoor activities, biking, and learning new sports Permanent Resident of USA
Contact this candidate