Crystal Butler

Chattanooga, TN ***** 404-***-****

adt3f4@r.postjobfree.com LinkedIn URL

Operations Manager

Progressively responsible career with proven success driving productivity, efficiency, and cost improvements for major distribution center serving customers across multiple states.

Accomplished and results-focused leader with ability to motivate and inspire teams to achieve ambitious targets in fast-paced, deadline-driven environments. Talent for developing innovative solutions to improve throughput, eliminate waste, and remove bottlenecks using proven methodologies and best practices. Partner with senior managers, colleagues, and other stakeholders to determine production goals and formulate effective strategies to ensure timely and accurate delivery.

Areas of expertise include…

Inbound/Outbound Distribution Operations

Policy & Procedure Implementation

Team Leadership & DiSC Assessments

Inventory Control & Reconciliation

ERP Systems & Database Administration

Vendor & Carrier Pricing Negotiations

Continuous Performance Improvements

Value Stream Mapping/Lean Management

Kaizen & Six Sigma Methodologies

Project Management & Delivery

Professional Experience

Plastic Omniun, Chattanooga, TN 7/2022 to present

PRODUCTION LOGISTICS LEAD, 07/2022 to present

Oversee shift operations for inbound and outbound departments. Manage team productivity and quality, conduct performance evaluations, and mentor new hires. Collaborate with supervisors, and peers to implement Lean 6sigma and Kaizen and 5’s practices. Communicate with suppliers on daily shipments, also ensure all internal operations have needed materials.

Supervise and train logistics team.

Deliver and support production lines.

Receive and ship product while adhering to company procedures.

REGIS CORPORATION, Chattanooga, TN 2006 to 7/2022

OPERATIONS MANAGER, 09/2018 to 7/2022

Earned four promotions with Regis’ Tennessee warehouse and distribution center providing products and supplies to thousands of locations across 29 brands. Oversee shift operations for inbound and outbound departments with three supervisors and two leads. Manage team productivity and quality, conduct performance evaluations, and mentor leads for supervisory roles. Collaborate with General Manager, peers, and supervisors to develop daily/weekly goals and plans. Communicate with vendors to place supply orders.

Consistently meet monthly and quarterly production goals by effectively controlling staffing levels and tracking team performance.

Support onboarding of new customers by setting up departments, creating flow charts, defining production goals, and eliminating waste.

Boosted overall productivity by 2% and increased efficiency by implementing new auto-generated plan drops.

MARKETING DISTRIBUTION SUPERVISOR, 11/2013 to 09/2018

Chosen for new position administering customer database. Led team of 22 associates and supervisor in training. Scheduled and tracked shipments, managed kit assembly process, and created pick lists. Served as key liaison between marketing and distributions centers in Tennessee and Utah, including chairing meetings.

Established and led new marketing distribution department, triggering $1M in savings through process improvement and standardization.

Spearheaded development and implementation of policies and procedures to ensure timely distribution of accurate, complete kits.

Conducted successful negotiations with suppliers to obtain high-quality products at cost-effective prices.

RECEIVING & INVENTORY CONTROL SUPERVISOR, 7/2008 to 11/2013

Assumed additional responsibility for receipt of incoming freight and other shipments while continuing to manage $2M in inventory. Verified purchase orders. Reviewed shipments and rejected damaged goods. Addressed delivery discrepancies and errors.

Streamlined operations and increased accuracy & efficiency by identifying areas for change and leading continuous improvement efforts.

Led development of polices and procedures to control receiving and optimize daily workflows.

INVENTORY CONTROL SUPERVISOR, 3/2006 to 7/2008

Held responsibility for accurate tracking and storage of $2M inventory, including processing inbound products, preparing reports, and maintaining documentation.

Organized and led quarterly cycle counts, physical inventory, and reconciliations, uncovering negative indicators and conducting root cause analysis to identify appropriate corrective actions.

Ensured adherence to 24-hour transaction schedule by effectively managing processes, streamlining workflows, and eliminating inefficiencies.

SHIPPING & TRAFFIC CONTROL SUPERVISOR, 8/2004 to 3/2006

Supervised outbound shipping and logistics for LTLs, freight routing, and distribution. Led, trained, and managed team of 12 package handlers in maintaining integrity of products. Troubleshot and resolved dock and yard issues.

Utilized AS/400 system to monitor throughput productivity, analyzed weekly transit report, and verified accuracy and completeness.

Slashed overall LTL costs by 3% by steering successful negotiations with truck lines.

Prior experience as Management Trainee / Materials Coordinator and Press 5 Manager with Millennium Mat Co. and Sales Associate with Belk’s Department Store.

Education & Technical Skills

Bachelor of Science in Industrial Management

Georgia Southern University, Statesboro, GA

Technical Skills: Microsoft Office (Word, Excel, Access, PowerPoint), Project, Macola ERP, SAP, AS/400

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