Administrative Assistant Customer Service
Resume:
Franchelle Irving
Houston, TX *****
****.*.******@*****.***
Willing to relocate to: Humble, TX - Kingwood, TX - Cypress, TX Authorized to work in the US for any employer
Work Experience
Self Employed Owner/Operator
Frenchy Fixed It, LLC - Houston, TX
April 2020 to Present
I cook, cater, meal prep, make desserts, make drinks, and music for the mood and/or the atmosphere. Treatment Coordinator/Office Manager
Castle Dental Centers - Houston, TX
February 2016 to August 2019
I helping patients understand their treatment, their financial options on how to take care of any out of pocket expenses such as copays by insurance, or pay plans for cash patients. Dispatcher
Sprint Sand and Clay - Rosenberg, TX
April 2010 to February 2016
I've learned how to dispatch drivers throughout Houston, to deliver sand, clay, and form materials building, and landscaping.
Customer Service Representative/Trainer
Convergys At Home
April 2006 to February 2009
Worked at a call center rep for Nextel/Sprint PCS. Worked my way up to escalations, and the to a trainer for new hires.
• Assisted customers with a warm and professional attitude
• Processed orders
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls Education
College Degree in Business management
University of Houston-Downtown - Houston, TX
August 2006 to May 2007
College Degree in Business management
Texas Southern University - Houston, TX
August 2000 to May 2005
High school diploma or GED in Computer Science
Humble High School - Humble, TX
August 1996 to May 2000
Skills
• Microsoft office, type 44 words per min. (10+ years)
• Customer Service
• Microsoft Office
• Office Management
• Data Analysis
• Accounts Receivable
• Insurance Verification
• Financial Services
• Microsoft Office (10+ years)
• Microsoft Excel
• Microsoft Word
• Windows
• Accounting
• Oracle
• Bookkeeping
• Bartending
• QuickBooks
• Computer Networking
• Management
• Transcription
• Front desk
• Time management
• Driving
• Analysis skills
• Microsoft Outlook
• Problem-solving
• Accounts Payable
• Team Work
• Financial Report Writing
• Reliability
• Quality Assurance
• Project Management
• Public relations
• Personal Assistant Experience
• General Ledger Accounting
• Event Planning
• Customer relationship management
• Supervising experience
• Sales
• Bilingual
• Restaurant experience
• Social media management
• SharePoint
• Power BI
• Talent acquisition
• Workday
• Human resources
• Google Suite
• Administrative experience
• Quicken
• Supplier management
• Payroll
• Upselling
• Hotel experience
• Fundraising
• Property management
• Hospitality
• Google Docs
• Filing
• Integrated library system
• Experience with children
• Childcare
• Guest services
• Spanish
• Customer support
• PeopleSoft
• Interviewing
• Retail sales (5 years)
• Administrative experience (5 years)
• Business operations (5 years)
• Leadership
• ERP systems (5 years)
• Restaurant experience (5 years)
• Microsoft Access
• Travel, Attractions & Events (2 years)
• Cleaning & Grounds Maintenance (2 years)
• Home health
• Caregiving
• Home care
• Epic
• Teaching
• Baking
• Merchandising
• Travel, Attractions & Events (5 years)
• Account Reconciliation
• Test-driven development
• Cash handling
• Accounting software
• HVAC
• Tanker
• Basketball
• Communication skills
• Computer skills
• Typing
• MRP
• Clinical documentation improvement
Languages
• English - Expert
Certifications and Licenses
Driver's License
First Aid CPR AED
January 2021 to January 2023
ID #22f1a4 certification # - certified until January 2023 to render aid or administer CPR AED or First Aid to an Adult, Child or Infant.
TABC
February 2020 to February 2022
certificate # 8053185 - completed a TABC approved seller program Certified Food Safety Manager
February 2020 to February 2022
certification # 756090 - certificate of completion for Texas Food Handling Safety. Medical Technologist
COTA
Bartender License
Food Handler Certification
Assessments
Analyzing Data — Completed
March 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Highly Proficient
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Familiar
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Work motivation — Proficient
February 2022
Level of motivation and discipline applied toward work Full results: Proficient
Scheduling — Familiar
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
March 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Bartender fit — Familiar
December 2021
Measures the traits that are important for successful bartenders Full results: Familiar
Administrative assistant/receptionist — Familiar
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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