Data Entry Customer Service

Christy Brown

470-***-**** adt3bx@r.postjobfree.com College Park, GA 30337

CAREER OBJECTIVE

Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

HOSPITALITY FREELANCER

Contemporaries Inc. Associates, January 2020-Present ADMINISTRATIVE SPECIALIST, Bethesda, MD

NIH/NICHD, January 2017-January 2020

Experience working with FTE and Non-FTE appointments, to include Title 42, Post-Doctoral IRTA's and Visiting Fellows, Post-Baccalaureate IRTA's, Special Volunteers, Collaborators, and Contractors

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Proficient in Government related systems and forms which include FAES insurance, NBS, CGE, FPS, NED System, ACH Banking, and POTS

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Managed all aspects of personnel packages, including creating packages for new personnel (foreign and domestic), maintaining renewals and terminations as well as meeting with new laboratory staff to ensure their welcome packages are complete and that the individuals are informed of and in compliance with all policies and procedures

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• Functioned as point of contact between Research Laboratory and Administrative Management Branch

• Arranged all foreign, domestic, sponsored and local travel for all laboratory staff members (proficient in CGE) Performed data entry which includes: Creating, updating, and maintaining spreadsheets and other databases utilizing Microsoft Word, Excel

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Created purchase order requests (via POTS) making sure to apply all proper procurement regulations, procedures, and policies are utilized

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• General clerical support

• Provided other administrative support such as filing, arranging/maintaining conference room calendars North Bethesda, MD

Owens Ordinary, January 2017-January 2018

• Seated and served guests, took orders, and removed dinnerware with practiced pacing

• Leveraged drink knowledge to make craft beer and wine recommendations for diners

• Trained new servers and familiarized new employees with company culture

• Ensured cleanliness of dining area throughout the day

• Compiled nightly sales numbers and profits and accurately completed accounting tasks BANQUET SUPERVISOR, Gaithersburg, MD

Holiday Inn, January 2016-January 2017

• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet

• Carried plates of food on trays and served guests

• Kept glasses filled; removed each round of plates and replenished utensils

• Performed cleaning tasks and breakdown of service

• Maintained high standards of safety and cleanliness

• Adhered to grooming and appearance standards .

North Bethesda, MD

Orange Taxi/RMA Worldwide, DISPATCHER/RESERVATIONS, January 2015-January 2017

• Ensured that travelers depart one location and arrive at another in a timely fashion

• Answered called-in requests for cabs and sent request to drivers via computer

• Assisted drivers with directions to pick-up locations and made aware of all traffic updates

• Communicated with drivers over radio dispatch system

• Wrote up reservations for corporate accounts

• Planned for next shifts depending vehicle needs from reservations

• Made necessary arrangement for the appropriate driver and vehicle to be employed for each run

• Kept track of the movement and progress of each driver and vehicle

• Received complaints about driver, vehicle, and goods in transit

• Received reports about vehicle or freight damage, accident, and emergency situations

• Ensured that damaged vehicles are repaired and restored to working state

• Relayed reports and work orders to the supervisor

• Charted routes to be taken by drivers and ensured compliance to the predestinated routes

• Maintained a friendly relationship with customers to ensure continuous patronage Maintained a friendly relationship with drivers to ensure steady compliance whenever they are called for work even in emergency situations

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Maintained a dispatch log to record all details of pickup and delivery orders - customers' orders, drivers' intonation, haulage charge, expenses incurred in hauling each freight, and inventory

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EDUCATION

HS DIPLOMA, Rockville, MD

RICHARD MONTGOMERY HIGH SCHOOL, January 2010

SKILLS

Advanced Internet Research Interpersonal And Written Communication Federal Government Systems: NBS, FPS, CGE, NED, ACH And POTS. Scanning Technology Customer/ Client Relations Data/ Database Management Clerical REFERENCES

References available upon request

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