Customer Service

ALICE VINUEZA

SENIOR-LEVEL CUSTOMER SERVICE

Experience ~ Accuracy ~ Honesty ~ Trustworthy

Seasoned professional with extensive experience in providing quality customer service within the

for-profit sector.

Analytical individual skilled in observing the public's likes and dislikes and providing valuable feedback in order to streamline business transactions with the goal of increasing cash flow and production. Strong expertise in interaction with

the public and ensuring customer satistaction.

AREAS OF EXPERTISE

POS Cash Registers

~ Customer Service

Human Relations

Fast-paced work environments

Procedure Adaptability

V Internal Software

Accuracy & Organization

Confidentiality

EXPERIENCE & NOTABLE CONTRIBUTIONS

SP PLUS PARKING CORPORATION Manhattan, NY 07/2021- Present

The company provides professional parking management, event logistic and government clients across north America.

ATTENDANT/CASHIER

Courteously assist customers by phone answering any questions they may have. Control traffic at entrances and exits as needed.

Make changes and issues receipts or tickets to customer for each transaction, calculates cost of customer on cash register. Collect cash, checks and deposit to the bank in maintains security of money. Assist Manager with checking out monthly customers that they are update with the payments. Set active prices throughout shift changing rates. Write and report any issue violate garage polices.

Completes lost ticket forms when original tickets cannot be located. Preparing shift report of transaction.

KAHAN'S SUPERETTE Brooklyn, NY 11/2013 - 03/2020

A local fixture in the community offering international groceries since 1976.

CASHIER

Check out expeditiously high volumes of customers in a respectful and patient demeanor. Keep up-to date with all discounts

and snecious orered in order to ve weiroreogreat

• answer cuscomers quescions and co ensure customers are receiving

appropriate merchandise discounts.

Take phone orders with accuracy and assign the proper personnel to have the order

prepared before customers' arrival. Entrusted with maintaining our internal house account with custor

ners sensiave anc

confidential financial information. Thorough knowledge of store merchandise in order to address customers needs o concerns effectively.

LENNY'S New York, NY 2/2006 - 10/2008

A popular deli franchise now known as Lenwich offering specialty sandwiches in NYC since 1989

DELI ASSOCIATE/CASHIER

Handled phone orders with attention to detail. Resolved customers' complaints to preserve customer loyalty and satisfaction.

Transferred catering and regular order information manually into internal system from seamless.com. Promptly dispatched delivery personnel. Developed knowledge of closing books. Performed heavy cash handling that included tip distribution to delivery personnel. Provided friendly and efficient customer service in a fast-paced environment where unique numbers for each order were assianed.

KEY ACCOMPLISHMENT:

Promoted to Deli Associate in March of 2007

EDUCATION & SKILLS

Hich School Equivalency Diploma/Proficiencies: MS Office: Excel and Word • Bilingual: English and Spanish • Build

Software version 20190606/ Tiba Parking management system v8.1.1 Build (534)-SQL

+ Brooklyn, NY 11213 + 718-***-**** +

adt39y@r.postjobfree.com

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