Claudia Anderson

Gastonia, NC 347-***-**** adt381@r.postjobfree.com

SUMMARY

· I have served in a variety of positions from bagger, stocker, department manager, and Store opening manager within the grocery industry. I have learned from all of my positions with Stop & Shop and Publix, while striving to deliver the best customer service possible.

KEY STRENGTHS

Communication Skills Store Open Planning Fast Learner Problem Solver

Scanning / Grocery Systems

Expert

Strategic Planning/Execution

CAREER PATH

Publix – Charlotte, NC 2016 -

Current

Body Care Specialist

Responsible for maintaining ordering, inventory, stocking shelves, and providing customer service. Conduct weekly price changes, including changing shelf signs and tags, promotional signs. Also have experience in receiving items through DSD (Direct Store Delivery).

● Maintained proper descriptions and valid item modifiers, and organized accurate price changes.

● Provide wellness and beauty advice.

● Provide demos to promote health and wellness.

● Ensured placement of price accuracy guarantee signs on shelves and in the front end.

● Maintained sales events for accuracy in scanning and signage, and price integrity.

● Informed management of any problem in pricing or signs throughout the store Stop & Shop/Edwards – Brooklyn, NY 1995 -

2016

Scan Price Clerk – New Store Opening Team

Responsible for maintaining overall price integrity in store. Conduct weekly price changes, including changing shelf signs and tags, promotional signs.

● Maintained proper descriptions and valid item modifiers, and organized accurate price changes.

● Maintained inventory spreadsheets.

● Ensured placement of price accuracy guarantee signs on shelves and in the front end.

● Maintained sales events for accuracy in scanning and signage, and price integrity.

● Established communication between Grocery Clerks and Scanning Coordinator for a smooth transition of products being delivered.

● Informed management of any problem in pricing or signs throughout the store. 2

Stop & Shop/Edwards - Brooklyn, NY 1998 -

1999

Customer Service Dept. Head

● Managed, supervised and provided leadership to up to 12 employees.

● Monitor sales activities to ensure that customers receive satisfactory service.

● Supervise and handle the front-end transactions and operations.

● Review reports to ensure all cash transactions are done accurately.

● Review records of purchases, sales, and requisitions.

● Providing direct supervision to employees, while advocating worker’s rights, and generating employees schedules.

Stop & Shop/Edwards - Brooklyn, NY 1996 -

1998

Customer Service Representative/Assistant Bookkeeper/Payroll Clerk

● Communicating with customers to ensure that customer’s needs are met and complaints are resolved.

● Conduct periodic reconciliations of all accounts to ensure their accuracy.

● Process and track customer claims through Western Union.

● Reviewed wages, computed and corrected errors to ensure accuracy of payroll.

● Prorated expenses to be debited or credited to each department for cost accounting records. EDUCATION

● Erasmus High School Brooklyn NY

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