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Data Entry Customer Service

Location:
New Haven, CT, 06510
Posted:
December 17, 2022

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Resume:

Jo Lynn Wilson

**** **** ****** ****, *** Haven, CT

Cell Phone 203-***-****

adt37b@r.postjobfree.com

OBJECTIVE

To secure a responsible position that utilizes my personal strengths, professional skills and credentials, and at which I can make a significant contribution as a skilled team member.

SUMMARY

My career experiences have broadened my skills in the areas of negotiation; oral, written and interpersonal communications. I am a creative problem solver with the ability to establish and maintain effective work relationships with other employees and the public. I am ambitious and enthusiastic and willing to undertake further training. I development and possess a real desire to launch my accounting career. I am competent in the use of Microsoft Excel and capable of working within a fast paced & challenging environment.

WORKHISTORY

Project Genesis - Companion October 2021 - Present

•Assist Clients with Daily Living

•Take Clients to appointments

•Remind clients to perform personal care and grooming

•Assist as needed

Property Manager, City of New Haven June 1999-Present

•Prepare rental leases, collect rental payments, prepare city inspections

•Provide safe and adequate housing for Section 8 families

•Improved curb appeal

•Constructed and implemented policies and procedures for site

•Maintained accurate and impressive financial statements and files

•Responsible for property accountability and property management

•Maintained effective and productive working relations with all supported organizations

•Steadily increased occupancy during a key economic downsize

Clerk Typist, City of New Haven September 1998-Retired 2017

•Maintains confidential records, reports and files

•Uses computer to enter, access and retrieve data

•Arranges and coordinates meetings

•Writes minutes of meetings, lectures and conferences

•Answering telephones

•Receiving and directing visitors

•Composes routine letters and memoranda

•Prepares data reports using information from databases

•Types a full range of correspondence and reports from rough drafts, transcription and dictated notes

•Proofreads for accuracy, proper grammar, punctuation and spelling

•Handling routine requests for information or assistance over the telephone and in person

•Maintaining inventory and ordering supplies

Research Aide, Yale School of Medicine January 2011 – December 2012

•Performs other clerical duties such as filing, photocopying, etc.

•Monitors visitor access

•Answers incoming calls, determines the purpose of the callers and forwards calls and messages to appropriate personal or department

•Sends faxes and retrieves and routes incoming correspondence

•Maintains census, demographic, and charge information for incoming and outgoing patients

•Review invoices and monthly forms to ensure accuracy

•Effectively and accurately operate various office machines

•Sets priorities and maintains knowledge of operational and administrative activities, status and progress

•Maintains confidential medical records and financial accountability

•Conducted in-person interviews with mothers living in the New Haven community, who are managing stress and their emotions daily.

•Facilitated parenting workshops to help reduce stress and offer resources and support systems that could help respond to their needs

•Handle numerous tasks under strict time constraints Process monthly reports

•Prepares travel arrangements for patients

•Communicates is written and verbal form

1

EDUCATION

Gateway Community College-Associates in Human Services 59 credits

SKILLS

Professional

Personal

Data Entry

Microsoft Office and Excel

Typing 40 words per minute

Knowledge of office procedures

Ability to Maintain Confidential Records

Team player

Listening Skills

Self-Motivated

Customer Service

Organization

Multitasking

Cultural Competence

Attention to detail

REFERENCES Available upon Request



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