Customer Service Floor Staff
Resume:
WALTER VAUGHAN
Winchester, VA *****
************@*****.***
Professional Summary
Achieved Managing Partner Status at ABC Supply Safety Award 2008,2009,2010, 2011. No customers or company personnel injured at my location or job sites.Accomplished this due to strict adherence to OSHA and company safety policies, protocol and procedures. Financial Management - Transformed an under performing location to a profitable location through staff changes, product introduction and development, leadership, motivation. Employed in building materials distribution for the majority of career. Results focused professional with twenty five years of progressive leadership experience. Experienced Operations Manager successful in contract negotiation and process improvement. Ability to multi-task while still being detail oriented. Customer service, profitability and safety are top goals. Quick learner with the ability to grasp new concepts and skills. Core Qualifications Operations management Cross-functional team management Staff development Supervision and training Inventory control P&L understanding Policy/program development
Skills
Customer Service
Problem Anticipation and Resolution
Cost Management
Policy Development and Enforcement
Microsoft Excel
Supply Chain Management
Financial Statement Review
Business Leadership
Management Team-Building
Work History
August 2021 - November 2022
Geodis Logistics - Winchester, VA
Inventory Control Manager
Inventoried warehouse stock on monthly, quarterly and annual basis.
Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
Maintained control of cycle counts, physical inventory and discrepancy research.
Collaborated with other departments within facility to educate and understand how functions affect inventory.
June 2020 - August 2021
Masonite Doors - Winchester, VA
Receiving Supervisor
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Prepared incident reports and gathered data when accidents occurred on receiving floor.
Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
Conducted employee training and onboarding processes with strategic goals in mind.
February 2015 - March 2017
PTG Logistics - Winchester, VA
Logistics Manager
Managed delivery of Masonite Products to 275 Lowes locations throughout the Northeast
Recruitment, training, AP,
AR, inventory management, DOT and OSHA compliance.
April 2014 - March 2017
Lowes – Front
Pro
Assist pro-sales team with technical information to answer customer questions on exterior building products
Safety,
OSHA and DOT policy compliance, delivery of building products using truck mounted MHE
CDL class A
HAZMAT
Part time position.
February 2013 - December 2013
Roofing and More Inc
Field Manager
Customer service, dispute resolution, budgeting, management of installation crews, safety trainer, sales, pre-
Construction meetings with customer, callbacks, punchlist, verification of correct materials and sizes for
Projects, new product training, fleet maintenance scheduling.
March 2012 - February 2013
Superior Distribution
Territory Manager
Sales, securing and maintenance of new accounts, new location set up and development, bids, inventory
Control and selection, delivery personnel trainer-forklifts, cranes.
April 2007 - February 2012
The Roof Center
General Manager
P&L/fiscal responsibility, Customer service, budgeting, employee training, credit and collections, motivation
and leadership, purchasing and inventory control, sales management of three outside representatives, vendor
negotiation, pricing, large bid approval, adherence to Sarbanes-Oxley rules for public companies,
implementation and management of safety program, development of new fall protection guidelines, assured
adherence to OSHA and D.O.T.regulations, theft detection and prevention.
April 1997 - April 2007
ABC Supply
Managing Partner
P&L fiscal responsibility, customer service, employee motivation and development, safety, human resources,
Dispatched delivery fleet for optimum customer service
Purchasing, crane and conveyor operation trainer, inventory management, sales management, market study of
Winchester-opened new "greenfield" location.
June 1994 - March 1997
National Supply of Springfield Inc
Vice President-Operations
Federal, City and State RFQ's, EDI, customer service, bids, delivery scheduling, truck maintenance, sales
Management of outside representatives, supervision of warehouse manager and personnel, purchasing.
Education
Fairport High School Fairport, NY
General and college prep courses. All State in football and wrestling.
1983January 1983
US Armed Forces Academy of Health Sciences Houston, TX
High School Diploma
Advanced infantry training. Treatment of minor to severe combat injuries, EMT certificate
1979January 1979
Boston University Boston, MA
Changed Biology
athletic scholarship. Did not complete degree, enlisted in military.
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