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Customer Service Floor Staff

Location:
Winchester, VA, 22601
Posted:
December 17, 2022

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Resume:

WALTER VAUGHAN

Winchester, VA *****

540-***-****

540-***-****

adt35i@r.postjobfree.com

Professional Summary

Achieved Managing Partner Status at ABC Supply Safety Award 2008,2009,2010, 2011. No customers or company personnel injured at my location or job sites.Accomplished this due to strict adherence to OSHA and company safety policies, protocol and procedures. Financial Management - Transformed an under performing location to a profitable location through staff changes, product introduction and development, leadership, motivation. Employed in building materials distribution for the majority of career. Results focused professional with twenty five years of progressive leadership experience. Experienced Operations Manager successful in contract negotiation and process improvement. Ability to multi-task while still being detail oriented. Customer service, profitability and safety are top goals. Quick learner with the ability to grasp new concepts and skills. Core Qualifications Operations management Cross-functional team management Staff development Supervision and training Inventory control P&L understanding Policy/program development

Skills

Customer Service

Problem Anticipation and Resolution

Cost Management

Policy Development and Enforcement

Microsoft Excel

Supply Chain Management

Financial Statement Review

Business Leadership

Management Team-Building

Work History

August 2021 - November 2022

Geodis Logistics - Winchester, VA

Inventory Control Manager

Inventoried warehouse stock on monthly, quarterly and annual basis.

Assisted management staff with maintaining budget and schedule controls using standard project management protocols.

Maintained control of cycle counts, physical inventory and discrepancy research.

Collaborated with other departments within facility to educate and understand how functions affect inventory.

June 2020 - August 2021

Masonite Doors - Winchester, VA

Receiving Supervisor

Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.

Prepared incident reports and gathered data when accidents occurred on receiving floor.

Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.

Conducted employee training and onboarding processes with strategic goals in mind.

February 2015 - March 2017

PTG Logistics - Winchester, VA

Logistics Manager

Managed delivery of Masonite Products to 275 Lowes locations throughout the Northeast

Recruitment, training, AP,

AR, inventory management, DOT and OSHA compliance.

April 2014 - March 2017

Lowes – Front

Pro

Assist pro-sales team with technical information to answer customer questions on exterior building products

Safety,

OSHA and DOT policy compliance, delivery of building products using truck mounted MHE

CDL class A

HAZMAT

Part time position.

February 2013 - December 2013

Roofing and More Inc

Field Manager

Customer service, dispute resolution, budgeting, management of installation crews, safety trainer, sales, pre-

Construction meetings with customer, callbacks, punchlist, verification of correct materials and sizes for

Projects, new product training, fleet maintenance scheduling.

March 2012 - February 2013

Superior Distribution

Territory Manager

Sales, securing and maintenance of new accounts, new location set up and development, bids, inventory

Control and selection, delivery personnel trainer-forklifts, cranes.

April 2007 - February 2012

The Roof Center

General Manager

P&L/fiscal responsibility, Customer service, budgeting, employee training, credit and collections, motivation

and leadership, purchasing and inventory control, sales management of three outside representatives, vendor

negotiation, pricing, large bid approval, adherence to Sarbanes-Oxley rules for public companies,

implementation and management of safety program, development of new fall protection guidelines, assured

adherence to OSHA and D.O.T.regulations, theft detection and prevention.

April 1997 - April 2007

ABC Supply

Managing Partner

P&L fiscal responsibility, customer service, employee motivation and development, safety, human resources,

Dispatched delivery fleet for optimum customer service

Purchasing, crane and conveyor operation trainer, inventory management, sales management, market study of

Winchester-opened new "greenfield" location.

June 1994 - March 1997

National Supply of Springfield Inc

Vice President-Operations

Federal, City and State RFQ's, EDI, customer service, bids, delivery scheduling, truck maintenance, sales

Management of outside representatives, supervision of warehouse manager and personnel, purchasing.

Education

Fairport High School Fairport, NY

General and college prep courses. All State in football and wrestling.

1983January 1983

US Armed Forces Academy of Health Sciences Houston, TX

High School Diploma

Advanced infantry training. Treatment of minor to severe combat injuries, EMT certificate

1979January 1979

Boston University Boston, MA

Changed Biology

athletic scholarship. Did not complete degree, enlisted in military.



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