Customer service
Resume:
Karrien Morris
General Laborer
Detroit, MI *****
********@*****.***
1. Hardworking
2. Good with hands
3. Great with customer service
4. Ready to work and learn
5. OSHA 10&30 certified
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Preloader/Driver Helper
UPS - Detroit, MI
November 2019 to Present
1. Driver helpers are tasked with helping to load and unload equipment onto vehicles. I may accompany the driver to various job sites to assist with lifting, pulling out from driveways and parking lots, and watching traffic at intersections.
2. Preloaders help package and arrange shipments to be delivered and also loading the trucks Food Selector
Penske Truck Leasing - Romulus, MI
January 2020 to April 2021
Order Selector will assemble and select cases from pick slots for store orders in an accurate, efficient, productive manner and assemble orders onto pallets using voice activated computers and pallet jacks in a deep freezer or refrigerated area.
Sorter/Unloader
Amazon.com - Romulus, MI
October 2018 to November 2019
• Receive incoming shipments, and compare them with provided work orders.
• Ascertain that all incoming shipments are safely unloaded and moved to assigned storage areas.
• Open all incoming packages, and sort them out according to their sizes, batch numbers, and types.
• Make arrangements for incoming shipments to be moved to assigned storage areas, ensuring that they are properly stored.
• Refer to work orders to determine the type and quantity of items to be retrieved, and ensure that they are timely picked.
• Move picked items to the packing area, ensuring that they are properly and securely packed and labeled with pertinent information.
• Ascertain that packed and labeled items are moved to the delivery areas, and assist loaders in placing them onto awaiting vehicles.
• Stack items in the delivery truck in a manner that they are secure, and ensure that fragile items are carefully handled.
• Make arrangements for paperwork to be sent along with all outgoing shipments.
• Maximize storage space within the warehouse area, by carefully and strategically moving items. Recall Specialist
Concentrix, Chrysler - Farmington Hills, MI
January 2018 to October 2018
My position is to perform administrative support responsibilities for customers and handle some inbound and outbound calls to customers and dealerships. Consumer interface with vehicle owners, receiving inbound calls relating to service campaigns, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer.
Server
Outback Steakhouse - Oak Park, MI
September 2017 to January 2018
taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. Telephone Sales Representative
Associated Community Services - Southfield, MI
March 2016 to May 2017
Responsibilities
Telephone soliciting for raising money for charities and also collections and credit/debit card processing. Skills Used
Multitasking is big because your on 3 computers and 3 headsets talking to 3 people. Typing and card processing
Sales Associate
Journeys - Dearborn, MI
September 2014 to January 2016
Prep merchandise and maintain an inviting sales floor Help customers with questions, comments, and concerns Stock and organize shipments
Meet your sales goal
Servers Assistant
Joe Muer Seafood - Detroit, MI
January 2013 to June 2014
Set tables and clean tables and help bring dishware to kitchen Help the server as much as possible to give great customer service Education
High school or equivalent
GARDEN CITY HIGH - Garden City, MI
2010 to 2012
Skills
• General Labor
• Assembly Line
• Forklift
• Cash Handling (5 years)
• Cashiering (4 years)
• Customer Service (6 years)
• UPS (2 years)
• Shipping & Receiving (2 years)
• Logistics (2 years)
• Microsoft Office (1 year)
• Microsoft Word (4 years)
• Heavy Lifting (3 years)
• Restaurant Experience (4 years)
• Order Picking
• Pallet Jack
• Picking and Packing
• Reach
• Reach Truck
• Selector
• Warehouse Experience
• Telemarketing
• Order Picker
• Order Picker
• Manufacturing
• Load & Unload
• Materials Handling
• Delivery Driver Experience
• Telemarketing
• Food Preparation
• Freight Experience
• Inventory Control
• Merchandising
• Serving Experience
• POS
• Retail Sales
• Computer Operation
• Asbestos abatement (Less than 1 year)
• Carpentry (Less than 1 year)
• Windows (Less than 1 year)
• Demolition (Less than 1 year)
• Lead abatement (Less than 1 year)
• Handyman
• Blueprint Reading
• Mechanical Knowledge
• Construction
• OSHA
• Restoration
• Drywall
• Remodeling
• Maintenance
• Leadership
Certifications and Licenses
OSHA 30
May 2021 to May 2022
Forklift Certification
Food Handler Certification
Hazardous Waste Operations & Emergency Response Training OSHA Construction Safety and Health
May 2021 to May 2022
Asbestos Certification
May 2021 to May 2022
NCCER
May 2021 to May 2022
OSHA 10
Assessments
Front Desk Agent (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting. Full results: Familiar
Sales: Influence & Negotiation — Familiar
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Attention to Detail — Expert
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Workplace safety — Proficient
October 2020
Using safe practices at work
Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Warehouse associate — Familiar
September 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Work style: Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
LETTER OF RECOMMENDATION FROM ANDIAMOS
To whom it may concern,
This letter is being written to attest to Karrien’s good nature and desire to learn. He is easy with a smile and polite with guest’. He should be an asset to an organization willing to give him the opportunity. Please feel free to contact me and thank you. Regards,
Jeff Gieche
Bloomin’ Brands Inc.
e:**********@*****.***
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