APRIL MURPHY
**** ***** ****, ************, ** **115 215-***-**** adt345@r.postjobfree.com
PROFESSIONAL SUMMARY
Management professional versed in all aspects of operations management from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
SKILLS
Project planning and development
Proper telephone etiquette
Customer relations specialist
Superior customer service
Human resources management
Certified in First Aid
Vendor sourcing
Keeping patients comfortable
Finance background
Dental materials knowledge
Employee relations
Word processing
Project management
Database management
Superb time management
Accurate and detailed
Flexible
Professional and mature
Works well under pressure
Articulate and well-spoken
Dependable
Organized
WORK EXPERIENCE
A1 Family Dental – Philadelphia, PA
Dental Assistant and Office Coordinator February 2011 - Current
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Set up examination room and dental trays in preparation for examinations and procedures
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Confirmed patient insurance benefits and checked claim statuses.
Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
Oversaw daily office operations for staff.
Prepared and distributed payroll for staff.
Oversaw inventory and office supply purchases.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Trained new employees on multiple medical billing programs and data entry software.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Southeastern PA Oral Surgery – Philadelphia, PA
Lead Oral Surgery Assistant - Manager of Assistants January 2007 – September 2009
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Set up examination room and dental trays in preparation for examinations and procedures.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Assisted dentist in management of medical or dental emergencies when necessary.
Educated patients about proper oral hygiene and plaque control procedures.
Worked closely with patients before, during and after dental procedures.
Confirmed patient insurance benefits and checked claim statuses.
EDUCATION/CERTIFICATIONS
High School Diploma – Frankford High school Philadelphia, PA – 2000
Dental Assistant– Delaware Valley of medical and Dental Assistant Philadelphia, PA – 2006
REFERENCES PROVIDED UPON REQUEST