Service Representative Csr
Resume:
Shelley Frost
Intelligent, Dedicated, Multi-Skilled
Flemingsburg, KY 41041
**********************@*****.***
• 10 yrs exp. Landscape & Lawncare
• 6+ yrs exp. CSR call center
• 4mths exp. CSR Sprint/Nextel
• 2yrs exp. CSR HEALTH INSURANCE
• Otr labor with moving company
Willing to relocate to: Lexington, KY - -
Authorized to work in the US for any employer
Work Experience
Crop Care Specialist
AppHarvest - Morehead, KY
September 2022 to November 2022
Cashier/Customer Service
Clark's Pump-N-Shop - Morehead, KY
June 2022 to August 2022
Clerk/ cashier
Cust. Returns
Amazon Lex1 - Lexington, KY
October 2021 to June 2022
My position was customer returns problem solving my duties were processing into the system and evaluating customer returns back to the facility
Crop Care Specialist
Adecco/AppHarvest - Morehead, KY
May 2021 to September 2021
At App Harvest I work as a member of an organized team to ensure the success of crops. Duties include pruning, trimming, harvesting, sorting, and quality inspection. My role requires the skills of efficiency in meeting quotas, responsibility for my own sections, adaptability in a fast-paced work environment, strong sense of communication with co-workers and supervisors, and self-motivated work ethic. The job also requires physical stamina and endurance.
Repack Picker
Adecco/Family Dollar Distribution Warehouse - Morehead, KY March 2021 to May 2021
Picking and categorizing items to fill orders quickly and efficiently. Worked based on a time allotment to meet production quotas. Job required working effectively with a team to accomplish a unified goal. Worked long shifts that required a strong work-ethic and self-motivational skills. Seasonal Sales/Labor
Under Supervision of Susan Lundergan - Flemingsburg, KY March 2013 to January 2021
Worked in small business.
Studio Work - Production of handcrafted, hand-painted pottery, other art originals, filling orders. My positions/Duties = Sales, quality control/inspection, mold prep, finishing, attention to detail and thoroughness.
Landscaping - sales, labor, design ( on-site supervisor) CSR - Customer Service Representative
ACS Solutions - Lexington, KY
April 2012 to December 2013
1. inbound-outbound calls
2. troubleshooting callers issues
3. call escalation
4. call resolution
5. explanation of benefits and other services
bakery- cakes
Kroger-Paris pike - Lexington, KY
November 2010 to December 2010
bakery & cakes
Education
GED
Morehead, KY
March 1995 to March 1995
Some College
Morehead State University
Skills
• Serving Experience (10+ years)
• Kitchen Experience (10+ years)
• Food Service (10+ years)
• Busser
• Food Preparation (10+ years)
• Food Safety (10+ years)
• Cooking
• Host/Hostess
• Food Handling (10+ years)
• Cleaning Experience
• Retail Sales
• Meal Preparation
• Quality Control (2 years)
• Kitchen Management Experience
• Quality Inspection (2 years)
• Furniture moving otr/warehouse (4 years)
• Merchandising
• Warehouse Experience (3 years)
• Loading and loading trucks (3 years)
• Load & Unload (3 years)
• Microsoft Word
• Lawn Care
• Mowing
• Delivery Driver Experience
• Packaging
• Landscape Maintenance (9 years)
• Assembly
• Customer service (9 years)
• Order Picking (1 year)
• Warehouse Distribution Experience (2 years)
• Shipping & Receiving (3 years)
• Basic math
Certifications and Licenses
CPR-adv.first aid- lifegaurd 1994
June 1994 to December 1995
Assessments
Food service: Customer situations — Proficient
December 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Completed
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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