Customer Service Assistant Manager

Location:

Blytheville, AR

Posted:

December 17, 2022

Contact this candidate

Resume:

TRACY

MCRAY-

NEWBERN

**********@*****.***

870-***-****

Blytheville, AR 72315

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business

operations and customer loyalty.

Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

• Trained and mentored number employees.

• Completed manager training program.

Murphys Oil - Cashier Attendant

3714 East Main • 05/2022 - 10/2022

Dirt Cheap - Assistant Manager

303 S. Service Rd • 10/2017 - 03/2022

WORK HISTORY

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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Worked flexible schedule and extra shifts to meet

business needs.

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Helped customers complete purchases, locate items and join reward programs.

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• Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable assistance.

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Answered questions about store policies and addressed customer concerns.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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• Helped with planning schedules and delegating

SKILLS

• Credits and Refunds

• Cooperative Attitude

• Fitting Room Oversight

• Price Identification

• Shipment Procedures

• Sweeping and Mopping

• Cash Register Operation

• Feedback Acceptance

• Inventory Stocking

• Customer Relations

• Work Task Prioritization

• Customer Transactions

• Product Location

• Merchandise Packaging

PCI (Payment Card

Industry)

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• Resolving Discrepancies

• Collecting Carts

• Guest Satisfaction

• Cashier Abilities

• Check Cashing

• Promoting Loyalty

• Chopping Vegetables

• Waiting Tables

• Belt Conveyors

• Wrapping and Boxing

• Stocking and Replenishing

Answering Customer

Questions

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• Folding Clothes

• POS Systems

• Monetary Transactions

Billing and Payment

Processing

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• Bagging and Packaging

• Customer Assistance

• Basic Math Functions

• Cash Drawer Management

• Positive Interactions

• Checks Validation

• Payment Collection

• Accounting Softwares

• Reading Comprehension

• Transaction Balance Sheets

• Weight and Measurement

• Ticket Sales

• Signage Updates

• Telephone Reception

• Performing Mathematics

Professional Telephone

Etiquette

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• Gas Pumping

• Verifying Eligibility

• Membership Programs

• Collaborative Relationships

• Suggestive Selling

• Social Perception

• Checking Out Customers

Return and Exchange

Processing

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• Updating Client Data

• Total Sales Reconciliation

• Location Skills

• Coin and Currency Counting

• Service Minded

• Counter Sanitization

• Schedule Optimization

• Adaptable and Flexible

• Total Payment Calculation

assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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Generated repeat business through exceptional customer service and responded to customer concerns with

friendly and knowledgeable service.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

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• Monitored security and handled incidents calmly. Assessed job applications and made hiring

recommendations to bring in top candidates for key vacancies.

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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

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Verified inventory counts remained within monthly

tolerance levels and compiled financial data in

compliance with budget.

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Mentored sales team in applying effective sales

techniques and delivering top-notch customer service.

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Established and optimized schedules to keep coverage and service in line with forecasted demands.

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Exceeded sales goals and accomplished business

objectives by inspiring staff and promoting target products.

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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced

resources.

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Planned team-building exercises to increase employee performance and job satisfaction.

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Increased sales revenues by promoting complementary products and educating customers about store

promotions.

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Achieved recognition for contribution to store success by optimizing sales.

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Increased sales by driving operational efficiencies and building excellent customer rapport.

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• Created organization systems for inventory control,

• Energetic and Outgoing

• Speaking Clearly

Blytheville High School

Blytheville, AR • 05/2005

EDUCATION

Cititrends - Store Manager

301 S. Service Rd • 02/2015 - 11/2018

merchandising, financial reports and schedules,

dramatically increasing operational efficiency.

Reviewed sales and gross profit reports to determine options for increasing market growth.

•

Reduced financial discrepancies by monitoring credit card sales and deposits.

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Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

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Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance

procedures.

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Managed inventory control, cash control and store

opening and closing procedures.

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Managed store employees successfully in fast-paced environment through proactive communication and

positive feedback.

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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through

excellent customer service and adherence to standard practices.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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Set effective store schedules based on forecasted

customer levels, individual employee knowledge and service requirements.

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• Approved regular payroll submissions for employees. Rotated merchandise and displays to feature new

products and promotions.

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Supervised guests at front counter, answering questions regarding products.

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Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

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Coached sales associates on product knowledge by using wide variety of training tools.

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Promoted team collaboration, performance and

efficiency by fostering healthy environments focused on

•

City Of Blytheville - Receptionist Clerk

124 W. Walnut • 01/2017 - 08/2017

mutual success.

Scheduled and led weekly store meetings for all

employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

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Delivered positive results by controlling monthly

operations budget and limiting financial discrepancies.

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Reviewed performance data to monitor and measure

productivity, goal progress and activity levels.

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Applied performance data to evaluate and improve

operations, target current business conditions and forecast needs.

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Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

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Developed new store location from ground up by hiring and training efficient team.

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Analyzed and interpreted store trends to facilitate planning.

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Set, enforced and optimized internal policies to maintain responsiveness to demands.

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Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

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Devised processes to boost long-term business success and increase profit levels.

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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Established and administered annual budget with

controls to prevent overages, minimize burn rate and support sustainability objectives.

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Bolstered sales volume by implementing incentive

program and initiating advanced employee training.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Answered central telephone system and directed calls accordingly.

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• Kept reception area clean and neat to give visitors Family Dollar - Assistant Manager

941 E. Main St • 06/2011 - 02/2015

positive first impression.

Provided clerical support to company employees by

copying, faxing and filing documents.

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Confirmed appointments, communicated with clients and updated client records.

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• Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive

deadlines.

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• Resolved customer problems and complaints.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

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Scheduled and confirmed appointments and meetings for senior management team.

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Received and routed business correspondence to correct departments and staff members.

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Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

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Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

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Answered and quickly redirected large volume of calls on central system.

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• Kept records in CRM to maintain customer data.

Maintained building security by monitoring logbook and issuing visitor badges.

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