Kelly Stewart

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-directed Professional Woman dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 20 years of service-focused experience.

Work History

Concentrix (Spectrum Mobile) - Customer Advisor II

WFH

03/2020 - 07/2022

Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.

Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Documented customer interactions in internal database to maintain complete customer service history.

Conducted research, gathered information from multiple sources and presented results

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Reconciled overpayments and requested refund checks for credit balances or billing errors

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

Handled account payments and provided information regarding outstanding balances

Processed payment via telephone and in person with focus on accuracy and efficiency

Learned new skills and applied to daily tasks to improve efficiency and productivity

Worked with customers to understand needs and provide excellent service

Used critical thinking to break down problems, evaluate solutions and make decisions

Self-employeed - In-Home Caregiver

Calhoun GA

04/2014 - 03/2020

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support

Monitored progress and documented patient health status changes to keep care team updated

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness

Provided patients with assistance in completing daily tasks, reducing daily burden on family members

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm

Trufstore.com - Design Manager

Calhoun Ga

06/2011 - 10/2015

Spearheaded design process to align with client specifications and budget.

Created materials and designs in Excel for use in client presentations and communications.

Provided cost-effective technical solutions resulting in less cost

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Used Flexi 7 Program to create images and layouts for multiple projects.

Worked with clients to gather and define requirements, establish scopes and managing project milestones.

Designed Logos and End zones for artificial turf football fields

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Produced designs that met statutory and regulatory approvals and recorded tracking logs using Excel and Flexi 7 Program

Managed and expedited complex projects worth $10.000.00 in revenue

Service Chevrolet - Administrative Assistant

Calhoun, GA

04/2008 - 09/2010

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Performed research to collect and record industry data.

Managed Access databases converting complex data into easy-to-interpret data.

Offered office-wide software support and training, troubleshooting issues and optimizing usage.

D & B Auto Sales - Finance Administrative Manager

Calhoun GA

05/2000 - 01/2008

Completed clerical and data entry tasks to optimize financial procedures.

Reconciled accounts and investigated variances.

Analyzed budgets, forecasts and current trends to support overall financial operations.

Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Closely monitored accounts to post timely payments and resolve billing discrepancies.

Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

Resolved escalated customer issues and boosted retention rates by 90%.

Prepared and posted receipts and deposits to facilitate standard bookkeeping

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance

Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transactions

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base

Performed effectively in self-directed work environment, managing day-to-day operations and decisions

Worked independently with minimal supervision

adt30y@r.postjobfree.com

762-***-**** / 762-***-****

Calhoun, GA 30701

https://bold.pro/my/kelly-stewart-/769

Skills

Customer Account Management

Needs Assessment

Data Entry and Maintenance

Customer Data Confidentiality

Efficient and Detail-Oriented

Past Due Account Management

Account Closing

Data Connectivity

Computer Proficiency

Proficiency in Microsoft Office and G Suite

Excellent Attention to Detail

Education

North Georgia Technical College

Calhoun

No Degree: Buisness

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