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Manager Site Customer Service

Location:
Jacksonville, FL, 32202
Posted:
December 17, 2022

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Resume:

*** ********* ****** ****, ************, FL *****904-***-**** • adt30o@r.postjobfree.com

Steven D. Poff

Summary

A highly motivated database designer/manager/administrator with exceptionally keen attention to detail, meticulous problem solving acumen, critical thinking, analytical and investigative/research skills accustomed to fast paced environments and overachieving on personal and vocational goals, striving to obtain a position that will enable me to showcase my expertise, creative talents and commitment to excellence.

Skills Profile

Extensive knowledge of the compete Microsoft Suite of Products.

Exceptional leadership, organizational, analytical and problem solving skills.

15+ years of experience providing outstanding customer service in a wide variety of vocational arenas.

Highly focused, goal oriented, assertive and motivational self-starter with excellent communication skills.

Experience

April 2022-Present

ILS Rep MSC

Responsible for validating GFM (Government funded materials)

Manage and track GFM

Attend daily production meetings in the Shipyard

Conduct on-sight validations using validation sheets and program given lists of missing locations and type 2 info of same class ships.

April 2018-April 2022

Visit Support Team

SERMC, Naval Station Mayport

Responsible for Visit Support for TSRA events

Reviewing and processing 2K, send to AD for approval and bulkloading to SURFLANT.

Create Visit Support databases using Microsoft Access.

Assist Assessment Directors researching various ship’s configuration using CDMD-OA

April 2012-April 2018 CDMD-OA/RADWEB/CMRM Helpdesk

NSLC, Naval Station Mayport

Created and maintained an Access database used to track all training for CDMD-OA and CDMD-OA.net. The database has an enterprise-wide positive effect on documenting training, quickly locating users who have attended the required training.

Designed the Standard Operation Procedures for the CDMD-OA Helpdesk as it pertains to the daily function(s) of the job.

Serves as Subject Matter Expert (SME) in the development, implementation and administration of database software and applications.

Applied analytical processes to the planning, design, and implementation of new and improved information systems.

Performed needs analyses to define opportunities for new or improved business process solutions.

Developed overall functional and systems requirements and specifications while consulting with customers to identify requirements.

Received, reviewed and processed user requests for application designs and changes while intensely focusing on end-user ease-of-use.

Analyzed data to determine requirements for new system software and application programs.

Troubleshot problems and recommended solutions to meet system requirements while providing technical advice on system applications.

Installed and integrated new or existing application software; designed and develop application solutions for system wide integration.

Upload CSMP files directly into RADWEB for Ship commands that are greater than 2MB.

Work directly with TYCOMs accessing RADWEB and uploading CSMP files.

February 2008-April 2012 Contractor Support for Configuration Data Manager, Equipment Specialist

NSLC, Naval Station Mayport

Responsible for the maintenance and accuracy of over 50k Configuration records (RT2), 58k Logistics records (RT3), 900 Alteration records (RT4) 16k PRID records (RT9) and 27k EIN records (RTE) for the commands configuration loaded into CDMD-OA.

Received and processed Configuration work files from a variety of sources, usually electronically submitted by ISEAs, 4790/CKs from the ships SCLSIS Audits and PMR/OSLR validation results.

Update, research, correct and resolve discrepancies and conflicting data within the ship’s configuration. Ensure records are submitted in compliance with the guidelines of the SCLSIS Technical Specifications 9090-700. Configuration Overhaul Planning and 3M Manager site support.

Perform electronic Database Reconciliations (DBR) to identify, validate and reconcile differences in configuration reflected between the SNAP database, and the CDM SCLSI database.

Resolve configuration data identification problems and transactions rejected by the SCLSIS database and reprocessed the corrected data within the next update cycle.

Provided Contractor Support for Configuration Data Management for Patrol Craft (PC), NECC, CNIC, NAVIFOR (formerly CYBERFOR) functions, including but not limited to, Configuration Status Accounting (CSA) in CDMD-OA for assigned units, Configuration Audits, Physical Configuration validations, Work-file development, file maintenance and grooming, Class Functional File (CFF) Development and Maintenance, MFOM file integration (where applicable)

Attended weekly Working Group Meetings with Key ILS management personnel from NAVSUP WSS, DCSS, PMS-470, SURFLANT, NSWCDD, SEALOG, SEA21, and DLA to analyze and evaluate logistics data, discern trends, and develop/recommend preventive or corrective action address and resolve issues and problems involving logistics support. Attended Availability progress meetings, ILSMT meetings, and other meetings as necessary.

Conducted, on-sight validations using Validation Aids and Tough Book Laptops installed with CDMD-OA Lite of U.S. Coast Guard Cutters, Littoral Combat Ships (LCS), PC-1 Cyclone Class ships, Shore Commands CONUS and OCONUS, Surface Warfare (SUW), Anti-Submarine Warfare (ASW) and Mine Countermeasures (MCM) Mission Package equipment located at the Mission Package Support Facility (MPSF) .

Embarked and Debarked equipment utilizing the Rapid Deployment Planning Module (RDPM) to LCS Class Ships and the MPSF.

Provided over 80,000 Record Type 2 and 4 extracts from CDMD-OA for the continued efforts of follow-on testing for the LCS Program Executive Office (PEO) to review Ship Class Replacement Factor (SCRF) maturity for the LCS Class and Informal RBS overrides applied to the LCS even and odd variants.

Item Unique Identification (IUID) marking; Captured, Tagged and registered over 9000 items with a unit acquisition cost of $5,000 or more, DOD serially managed.

Qualifications

Expert-level knowledge/experience with Microsoft Office Access

Expert level knowledge/experience with Microsoft Office Word, Excel, PowerPoint and Adobe Professional

Five plus years of experience with shipboard supply and logistics databases (OMMS-NG and Relational Supply)

Five plus years of experience with shore based 3M database management software (MFOM, RADWEB)

Five plus of experience with shipboard configuration (CDMD-OA) as it applies to the review and validation processes

Active Secret Security Clearance

Considered a SME for CDMD-OA, RADWEB, CMRM and Configuration Manager

Expert-level knowledge of Remedy ticketing system

Expert level knowledge of CMLS and WINMASP.



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