Esl Teacher Service Representative

DARYIN BRYANT

*********@*******.****.*** 410-***-**** Berlin, MD 21811

Core Qualifications

Expert in customer service

High speed internet connection and capable home computer with noise canceling headset

Ability to multitask

Ambitious and self-driven worker who does not need supervision

Extremely reliable

Ability to learn new procedures and products quickly

Positive attitude

Experience providing high end customer service

Strong work ethic in fast paced environments

Experience in policy/account changes

Experience

ESL Teacher

12/2018 - Current

Palfish Remote from home office in Berlin, Maryland

Attended professional development workshops focused on learning goals and classroom management.

Employed kinesthetic, visual, and auditory approaches to make lessons interesting and interactive.

Provided one-on-one instruction for non-English speaking students within classroom settings.

Taught lessons encompassing range of skill-building activities for speaking, writing, reading, and listening.

Enhanced interpersonal skills by talking to a variety of different students ranging in ages from kindergarten age to adulthood.

Customer Service Representative 06/2018 – 07/2020

Discover Remote from home office in Berlin, Maryland

Demonstrated proper phone etiquette and patience when speaking with customers

Answered 50 (avg.) calls per day exceeding quote by 15%

Provided prompt customer support with a professional, friendly, and patient attitude

Proactively memorized over 55 company products and services offered

Completed customer insight reports and input over 12,000 units of sensitive data

Trained 10 new hires on company-specific policies, procedures, and compliance guidelines

Received a 5-star customer satisfaction rating through voice, chat and email communications

Politely addressed any customers complaints, escalating to management when necessary

Listed, diagnosed and resolved technical issues guiding users through step by step solutions

ESL Teacher 05/2016 – 10/2019

SayABC Remote from home office in Berlin, Maryland

Remotely taught Chinese students learning English as a second language

Tracked class attendance and student progress by taking precise notes and updating lesson plans accordingly

Created daily lesson plans for mutli-level ESL classes

Created immersive activities and utilized video conferencing technology to enhance instruction

Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening

Adapt teaching approach and methods to each students interests and ability level

Waitress

05/2012 - 11/2018

Dough Roller Restaurants Ocean City, MD

Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Greeted customers, assisted with questions, and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Minimized customer wait times by efficiently taking and filling large volume of orders each day.

Strong work ethic in fast paced environment

Education and Training

Associate of Arts: Interdisciplinary Studies

05/2019

Wor-Wic Community College

Bachelor of Science: Psychology

12/2021

University of Maryland - University College

Leadership TRiO Student Support Services at Wor-Wic Community College 2017 - 2019

Student Government Secretary

Organized program events and planned program field trips. Kept record of

meetings and mentored other students in the program. Attended multiple

leadership seminars.

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