Virtual Customer Sales Associate

Najee LaMarr

http://www.linkedin.com/in/najeelamarr 662-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Experienced customer service representative with over five years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and customer escalations. Excited to use my proven skills and customer enthusiasm to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job.

CORE COMPETENCIES

Expert: Technical Support, Sales support, ZenDesk, Peoplesoft, chat/email support, sales escalations

Advanced: POS systems, CRM systems, MS Word/Excel, Ticketing Systems, upselling

PROFESSIONAL EXPERIENCE

Freight Broker Agent, Landstar Transportation 11/19 – 11/20

Handled 70+daily calls, revolving around new customer sign-ups, retrieving customer data, researching product information, and canceling services.

Trained new employees on how to use CRM systems and how to open tickets on platforms not limited to Zendesk, Kayako, PeopleSoft & Remedy.

Provided technical support and troubleshooting for customers that reported system outages and issues with functionality of company equipment.

Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude.

Sales Associate, Townsend Transportation Logistics Group 03/21 – 1/22

Assisted an average of 50 customers each day with finding specialized items & provided recommendations for custom projects.

Maintained neat and attractive merchandise aisles and displays to help maximize product inventory tracking and purchases.

EDUCATION

Saltillo High School, Saltillo, MS 05/11

CNK Barber College, Tupelo, MS 04/16

Certificate in Barbering

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