Store Protection Web Sphere

Mohammed Rahman

adt2zk@r.postjobfree.com 623-***-****

PROFESSIONAL SUMMARY

• Have around 2.5+ years of experience in customer service as a Asst. Manager in a 7- Eleven Inc. Corp.

• Helping customers with returns, purchasing, store protection plans, and service packages.

• Helped train several new employees, including in-store policies, services, and register operations.

• Worked on various flavors of Linux and Unix Servers (RHEL, Ubuntu, Mac OS) which included installation, configuration, Maintenance and support of these servers.

• Worked on network configuration of nodes to Communicate with the servers.

• Working knowledge of Networking (TCP/IP, Ethernet), FTP, DHCP.

• Installing, configuring & maintaining Web Server (Apache/Tomcat), Web sphere & Application servers.

• Team Building, Project implementation, analytical, interpersonal, and communication skills.

• Strong attitude towards enhancing and learning new tools and technologies.

• Capable of handling multiple tasks and work effectively both in group and an individual. Technical skills: -

Operating System RHEL 7.x/6.x/5.x CentOS 5.x/6.x/7.x, Ubuntu, Debian, Windows 2003/2008/2012, 7 & 10, Mac

Hardware’s Ethernet’s, Hubs, Cisco Routers, Motherboard, CPU, Disk arrays

Software's

Microsoft Office, (E-mail Outlook, Ms-Excel,

PowerPoint, Word)

Network Services TCP/IP, DNS, SSH, DHCP

Education: -

Bachelors in Computer Science Engineering: – 2020

Project 1: -College Messaging System with Virtual Classes. Hardware: - Processor (Pentium –III), Ram (64 MB), Cache (512MB), Hard disk (10GB) Software: - Operating System (Microsoft Windows, Linux or Mac) Technology (Java 2 Standard Edition, JDBC), Web Server (Tomcat 6.0), Client-Side Tech (HTML, CSS, JavaScript), Server-Side Tech (Servlets, JSP), DB (MySQL)

Project 2: - Performance Analysis of Parallel Computing Using OpenMP Hardware: - Processor, Ram, Hard Disk, Keyboard, Mouse & Display. Software: - Operating Systems (Linux/Debian 6.2), Programming API’s (OpenMP. MPI), languages (C & C++), Thread Model (Fork & Join).

Training Experience: -

Role: - Cashier/Asst. Manager May 2018 – Current

Client: - 7-Eleven Inc. Corp.

Responsibilities

• Answer inbound customer service calls or respond to chats from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls and customer interactions in the appropriate system

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time.

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

• Strive for quick complaint resolution;

Commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

• Recommended solutions within customer budgets and proactively followed up with all leads.

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